AdminDurin G (Adobe) (Product Manager, Adobe Audio, Adobe DVA)

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  1. 4 votes

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    Under Review  ·  4 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Any chance you're both using iMac Pro's with Xeon processors? We believe we've tracked this down to a very specific system configuration and should have a fix available asap, but I'd like to make sure.

  2. 5 votes

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    2 comments  ·  Audition » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. 5 votes

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    0 comments  ·  Audition » Waveform Editor  ·  Flag idea as inappropriate…  ·  Admin →
  4. 10 votes

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    4 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →

    I’ve seen this request before for when new tracks are generated with a file, but can I clarify that you’re asking for a feature that would rename existing tracks with existing content based on the filename of the first clip added to the track? Would filenames be more useful than metadata, especially for large SFX libraries which may have less descriptive filenames?

  5. 3 votes

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    4 comments  ·  Audition » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    A buffer size of 16 samples is exceptionally low and even with a completely modern system with acceleration hardware, is unlikely to get good results with all but the most simple of sessions. If you're not actively recording in sync against other tracks (such as playing guitar against a drum track) then higher buffer sizes are generally best for playback and recording performance. I would recommend using the typical default of 512, but if you still experience distorted playback, increase it incrementally until you reach a setting which doesn't cause dropouts and distortion.

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    Hi, Abigail.

    Sorry to see you're having some problems. Since everything was working well before, my assumption is it may just be some configuration settings that need to be modified. Looking at your screenshot, the reason you can't arm a track for recording is there is no Input device selected (The box with the arrow pointing to the right.) Let's take a look at a few things.

    1. Please click the Adobe Audition CC title in the top-left corner of the screen and select Preferences. Click on Audio Hardware and confirm what you have selected for Default Input and Default Output, as well as Latency (or Buffer Size) and Sample Rate.

    2. If the Latency/Buffer Size is set too low, you'll likely drop samples during playback or record, which can manifest in distortion like you describe. For recording or editing a podcast, a low latency isn't necessary, so I would suggest setting that value toward the high end. As a test, try setting it to the largest amount, then click OK and try to playback your project. If the distortion is gone, you can try setting it back a level or two at a time until the distortion comes back, then reset it to the lowest value without problems.

    3. If you have the correct recording device selected in the Default Input preference, then click on the Track Input box on one of your tracks. In your screenshot, this is the box next to the right-pointing arrow that currently reads "None" Once your microphone is selected, you should be able to arm the track for record, see the levels, and capture a recording.

    Let me know how these go and if we need to continue troubleshooting, we can.

    Thanks,
    Durin

  6. 3 votes

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    2 comments  ·  Audition » Waveform Editor  ·  Flag idea as inappropriate…  ·  Admin →
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    If you open Preferences in Audition and select General, is the box checked for "Synchronize selection, zoom level, and playhead across files in the Waveform editor"? If so, uncheck it and I think you'll be set.

  7. 12 votes

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    3 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, Samuel.

    If you create a single mixdown of your multitrack project, the markers you create should show up on the new WAV file. You can then select all those markers in the Markers panel and export them in batch. While this does require the step of creating the mixdown first, it should make for a much quicker experience overall.

  8. 2 votes

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    2 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    If you can launch Audition and select Help > Reveal Log Files, do you see any *.crash report files alongside the "Audition Log.txt" file? That log file reports any startup issues that might occur, while Windows can capture actual crash reports with detailed information about what happened.

    This functionality may also be disabled in Windows, which means crash reports may not appear. In this case, you may be able to find information by clicking in the Windows search box and opening Event Viewer. There are some instructions with screenshots at https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-8/

    If we can know more about the error details or see the full crash report, we should be able to make some more suggestions.

    However, as a troubleshooting test to see, please try the following:
    1. Open File Explorer and in the address bar, type: %APPDATA%
    2. Open Adobe\Audition\
    3. rename the 11.0 folder to something else, like 11.0.BACKUP
    4. Launch Audition

    This will force Audition to reset all preferences and settings. If everything works here, my hunch would be the workspaces xml files have been corrupted or modified in some way. If that's the case, rename the old folder back and inside, rename or delete the Workspaces XML files and relaunch Audition to rebuild them again.

  9. 3 votes

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    0 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →
  10. 22 votes

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    8 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →
  11. 6 votes

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    3 comments  ·  Audition  ·  Flag idea as inappropriate…  ·  Admin →
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    Can you share the OS you're running and any specific details of the crash error message? a screenshot may be helpful. Thanks

  12. 2 votes

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    2 comments  ·  Audition » Waveform Editor  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, Landon.

    Which operating system are you using? I took a quick look at this on my Macbook but I don't have a problem saving noise prints to disk in any recent versions. When you try to save a noise print, what does the Noise Reduction effect UI show in the noise print text field?

  13. 3 votes

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    2 comments  ·  Audition  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, David.

    What sample rate and bit rate is your Multitrack session? The MP3 exporter preferences will only show MP3 bit rates which support the session settings. I'm not sure which specific configurations would support a maximum of 192KB for mp3 export, but if you can help identify those, it would help troubleshoot.

    Thanks.

  14. 4 votes

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    1 comment  ·  Audition » Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for reaching out, Peter. You're definitely no slouch when it comes to sound for film, and there's no shame around here for being a sampler and synth snob. ;)

    I'll reach out privately about opportunities to work together, and what Audition may be able to offer in the future for this kind of effect work, as I suspect we'll get into some deep nerdery that is probably not well-suited for this UserVoice system.

  15. 2 votes

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    1 comment  ·  Audition  ·  Flag idea as inappropriate…  ·  Admin →
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    The default format when performing a "Save As" will always be the same as the original file. If you use File > Export to save new copies, it will always remember the last-used setting for this dialog.

    In this case, it sounds like the WO importer is being used to open these files. Are they tagged with WO metadata? If not, then when you open the wav files, make sure the "Enable" dropdown in the Open Files dialog is set to "Wave PCM" and not "Wide Orbit"

  16. 2 votes

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    2 comments  ·  Audition » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    I've tested this with some pure tones, but don't see a pitch shift. Can you share details on the specific codec and export options you're seeing this problem?

  17. 20 votes

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    8 comments  ·  Audition » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Pablo,

    Thanks for the request. This is something we're currently looking at expanding and making more flexible in general. Would you mind describing the multichannel surround environments you're most interested in mixing for? There are dozens, if not more, of different channel configurations and we'd like to better understand the priority and use cases for each.

  18. 2 votes

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    2 comments  ·  Audition » Effects  ·  Flag idea as inappropriate…  ·  Admin →
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    You should be able to adjust the size of the Effect window to bring the full /UI into view. If it's not properly reporting its scaled dimensions, Audition may be displaying it as described, but scaling puts it outside the original bounds.

  19. 5 votes

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    6 comments  ·  Audition » Multitrack Editor  ·  Flag idea as inappropriate…  ·  Admin →
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    Mark, can you share a screenshot of the same clips in Premiere? While I'm seeing the behavior you describe when I bring the timelines into Audition (either via Edit Sequence, or opening the prproj right in Audition) I'm also hearing the same behavior in Premiere's timeline when I edit this way. I want to make sure I'm using the same effects and configuration as you.

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    Thanks, Mark. I'll take a look and ask the testing team to investigate.

  20. 3 votes

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    6 comments  ·  Audition » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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    When you say you needed to go back a version to work, do you mean you are using an earlier version of Audition? 11.0 works, but 11.1 crashes on launch?

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