John D Frey

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  1. 362 votes

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    61 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    John D Frey commented  · 

    In all seriousness it’s not just about this particular change. Getting into a “change is good” or “we like the old ways” argument misses the point. Adobe is very obviously not interested the the pros. They have done their marketing and want a share of the bigger recurring income. They made a mistake when them missed out on all the kids using painting apps like procreate, which was eventually adopted by professionals and *had to make some upgrades* to support professionals. Adobe is doing the reverse because the causal market is the bigger market. They want the casual users to feel like they are using the pro tools, we will see if it translates.

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  2. 564 votes

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    430 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    All,


    first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.


    As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.


    Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?


    People on my team have received threats. I've been there over the years,…

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    John D Frey commented  · 

    Ok… so I’ve been reluctant to switch because I’ve been holding on to After Effects and illustrator, and I think resolve+Blender will cover the work I need to do. Affinity design isn’t completely there compared to illustrator but I can live without image tracing and some of the other tools.

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    John D Frey commented  · 

    They are not fairing well on social media either. They aren't answering there either.

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    John D Frey commented  · 

    Stephen, it's been over a year for the M1 bug. I'm not holding out any hope.

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    John D Frey commented  · 

    william... I get it. I use Pr because so much of my workflow is tied to AE (and illustrator). however that ecosystem is extremely broken for me on an M1 Mac, and the "helpful" recommendation is to use ME which is broken as far as hardware rendering goes. The hoops this has created is much like it was in 2008 and so my choice is now to abandon hardware that I already own that adobe won't support (though they promise they are working on it) or abandon adobe. And the only reason I can tell that adobe is making these changes is because the causal apps user didn't adopt any of their casual apps, so they are trying to change a solid platform to entice new users, instead of offering them a separate application. Marketing is obviously in the driver's seat.

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    John D Frey commented  · 

    Maybe it's time to start a group to explore and outline an alternative ecosystem to adobe?

    At this point I'm willing to drop illustrator, after effects, photoshop, premiere and audition if I can recreate my workflow without too many round trips and exports. It's ridiculous that I have to type that sentence considering adobe solved this problem in the late stages of Creative Suite and early CC. That they have broken their own system is infuriating.

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    John D Frey commented  · 

    We all know what the following means... Nothing is going to change except the userbase. It's funny because of other bugs with the M1 I can't even use the recommended fix of media encoder. The entire pipeline is broken for me.

    “... please consider incorporating Media Encoder into your workflow. It does have the old interface and a lot of extra gems such as rendering in the background, real queueing and then some. It's a power house for power users....”

    So use media encoder which now takes much longer to open through AE and Premiere because it has some “old gems”? Why are these old gems ok for media encoder but not premiere? Makes me think they will be messing up ME next.

    “...Staying behind for a while on 22.2 is certainly the right thing to do for everyone who's got more than some trouble with cosmetics...”

    Honestly reducing this problem to “cosmetics” is pretty disgusting

    “... and doesn't want to get Media Encoder in the mix...”

    For some of us media encoder doesn't work. Try h265 on an M1 which has been broken for at least 8 months.

    “...We'll work towards winning your trust on the new design...”

    This is just a proxy sentence for “change over or leave, we don't care”

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    John D Frey commented  · 

    They aren't going to fix it. The reply from the head of Premiere is essentially users that don't like it are old and dumb and not able to adapt to their exceptionally Well-planned update. It was so well-planned in fact they expected abject rebellion from their users. They want to see how much we will accept before switching. They know some of us rely on other adobe software packages. They also just nerfed the 3D tools and added them to a separate 3D license. I think the goal is to double revenue and cut the number of users in half to save money on tech support.

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    John D Frey commented  · 

    “You’re not smart enough to use the new interface” is as good an argument as “you're not smart enough to use the old interface.”

    Which is to say they are merely insults, and as far as I can tell the only specific argument for the new interface is “its new!” and “sorry it's hard for you to understand”.
    And a legitimate business case: YouTubers. It's perfectly fine if that's the real goal but lest not pretend that the other arguments are valid in the face of specific complaints.

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    John D Frey commented  · 

    It's 11:45pm on a Tuesday. Media encoder is taking forever to open. I haven't even started rendering. Premiere export has barfed twice while making selections, so I don't trust it not to crash again. I'm now attempting to create an intermediate file so I can RE-RENDER the draft.

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    John D Frey commented  · 

    Agreed. Honestly the workaround and 3rd party software is the primary reason I stay with AE, but premiere is rapidly diminishing return. The plug-ins are also hamstrung, because Adobe is constantly breaking stuff with monthly upgrades that require continuous downloads and reinstalls. It takes me the good part of a day to recover from an “update”. Software management isn’t my job, but with Adobe it’s a heavy form of required overhead.

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    John D Frey commented  · 

    The civil tone request is a two-way street.

    1. Don't treat the users with condescension. If you can't remotely consider that the problem may lie with the design and not the users, then you aren't being an advocate for the users, you are being an advocate for the choices of the designers.

    2. Don't use dark design techniques, or refuse to clean up legacy dark design. It's obvious that problems like the matte tool controls and keyframes were designed to force people to use Adobe After Effects from a time when you had to buy a separate license. Adobe made the tool harder to use so you either needed two licenses, or you merely dealt with it. Treating users this way communicates that you are interested in the bottom line above all else.

    You could fix it and celebrate it as a win, or tell your users they missed the point. You have chosen to blame the community for not understanding your software.

    The problem is we understand the software, and we've told you what we think.

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    John D Frey commented  · 

    This is my favorite choice from the software experts. “Why can’t you do “X”? Is it because you aren’t smart enough to use the software? Here is a link…” what abject denigration of users.

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    John D Frey commented  · 

    The *only* reason I'm still with adobe is because I use several products in the ecosystem which is currently *broken* because of serious issues between premiere, after effects and ME, requiring 3rd party software on a workflow that was all adobe less than six months ago. If the interface us moving to a more black magic style AND it doesn't work with the other adobe software very well then there isn't much reason to stay around.

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    John D Frey commented  · 

    Based on your comments: we get it. we’re old and your new users are more important.

    But understand you have broken your own ecosystem. I in fact do use media encoder (and have since it was first introduced) and because of other fixes unrelated to this one ME isn’t working either. So my current workflow is to pre-render clips with AE and then bounce to premiere for small tweaks creating extra render time. The whole point in using Adobe is because I can create an illustration in IL, pull the separate layers into AE, take that AE plate to Premiere for titles and editing then export through ME. This isn’t a support issue where the old guy that doesn’t know anything is afraid of the new software.

    This kind of round trip used to be no big deal. Now it’s not for several reasons. Some of those reasons are bugs (M1 rendering has been broken for six months or more requiring third party codecs and other workarounds) others are features that slow down the workflow or make it less efficient (media encoder takes much longer to initialize from premiere and often fails when coming from After Effects) or it’s an issue with your process ie. upgrades “forget” settings, plugins, etc. requiring massive amounts of downtime to reinstall or roll back.

    Adobe is worth hundreds of billions of dollars. I know you can fix this, so what I TRUST is that you are making these choices on purpose.

    So from the old guy that’s afraid of new software I would merely state; Premiere isn’t Snapchat. It’s a professional tool. If your elements products, mobile apps and other forays into finding a new audience hasn’t been successful in the market, what makes you believe that alienating your user base in favor of an elusive new user is going to be successful?

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  3. 49 votes

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    25 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    John D Frey commented  · 

    This is still a problem. Approaching a year now.

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    John D Frey commented  · 

    Adam Fyfe... I didn't think about that. I've been looking for a reason to leave the Adobe ecosystem. At this point After Effects is the only thing keeping me in, and that license is looking pretty pathetic considering I can't properly render on a brand new computer. My hardware isn't getting any newer. Final Cut and Motion may be the only choice.

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    John D Frey commented  · 

    It’s April and it’s still not working. I’m looking for a new ecosystem at this point. I’ve been with Adobe since 1994 and between this and nerfing 3D tools in CC so they can sell yet another license is ridiculous. If hardware acceleration doesn’t work they need to turn it off or buy a company that knows what they are doing.

  4. 50 votes

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    48 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    John D Frey commented  · 

    So when you say “fixed in june” you mean 2023?

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    John D Frey commented  · 

    June has come and gone. What's happening?

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    John D Frey commented  · 

    It’s the end of June. Should we expect this to be fixed before midnight?

    Over eight months guys.

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    John D Frey commented  · 

    Is it really shipping in June. I’ve seen this excuse for several serious work-altering problems. You’ve got seven days. Welcome to July.

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    John D Frey commented  · 

    It's almost July. Will the update happen in June? An update was promised in May as well. It's been so long that user workarounds and fixes are now the official solution. I find it hard to believe that Adobe sets this at such a low priority. Is this because you are spending all your time working on the new 3D suite that I don't own so you can sell it to me later as an upgrade? I've paid for adobe licenses continuously since 1992. That makes me a ****** and Adobe an old...

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    John D Frey commented  · 

    Thanks for the update. Will try it now.

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    John D Frey commented  · 

    The hardware encoding is sold as a game changer and it’s total garbage. I have no use for a “fast” render that looks terrible.

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  5. 4 votes

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    1 comment  ·  Premiere Pro » Adobe Interoperability  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 12 votes

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    3 comments  ·  Premiere Pro » Adobe Interoperability  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 72 votes

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    7 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 106 votes

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    8 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 113 votes

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    23 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 297 votes

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    21 comments  ·  Premiere Pro » Effects & Transitions  ·  Flag idea as inappropriate…  ·  Admin →

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    John D Frey commented  · 

    Your greed is catching up to you. The premiere mask functionality has been around for a long time. I believe you made the masks challenging to use on purpose back in the Creative Suite days to make sure people had to buy a license for after effects, and I don't think the code has changed since then, even though your license model is different.

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  11. 122 votes

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    38 comments  ·  Premiere Pro » Preference & Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 246 votes

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    21 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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