Dhairya Satra

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    3 comments  ·  After Effects » Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Needs More Info  ·  AdminTim Kurkoski (After Effects Senior Quality Engineer, Adobe DVA) responded

    Thanks for posting this report.

    Our devs looked at your screenshot, and this looks like a case where your GPU is running out of memory. Normally we expect After Effects to self-manage in this situation, or at least to give a better error message, so we do consider this a bug.

    To diagnose this further, we need your help. We need more information about your hardware and how After Effects got into this situation. Could you please tell us:
    - About your GPU. Manufacturer, model, VRAM, and driver version.
    - Does the problem persist if you restart After Effects, or failing that, when you restart the computer?
    - What other apps do you have running at the same time? Does the problem occur if you quit them all? (Including web browsers, which are notorious for consuming VRAM.)

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    Dhairya Satra commented  · 

    I'm having the same problem, please help

    Dhairya Satra supported this idea  · 

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