Sam Harris

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  1. 299 votes

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    246 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    All,


    first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.


    As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.


    Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?


    People on my team have received threats. I've been there over the years,…

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    Sam Harris commented  · 

    Hi Patrick,
    Good to hear from a director-level member here, I appreciate the openness! Firstly, I'm appalled that people are sending actual threats to the staff, especially in today's climate... I'm sorry that you have to deal with that.

    My real question - when you say "I'll restate that we have enough evidence through enough channels to know the new design is a great step forward for most of our base" - would you mind sharing where/how this data is being collected? I ask not because I don't believe you (lol), but maybe I just need to recalibrate my brain, and to that end it would be helpful to see how other power users are making use of the new UI. As it is, whenever I open the new export UI, I make a bit of a huffing noise and send to ME instead.

    As an aside, the biggest hurdles to me experimenting in the new panel are:
    1- overall delays in responsiveness- everything takes a half-second to click on due to - *I think* - tooltips needing to load in - which are giving me info I don't really need anyway
    2- not a fan of how settings are divvied up. obviously my opinion, but I really don't think bitrate is "advanced." easy remedy would be to make these customizable? or maybe just disable how they are subdivided at all and make it 5 larger scrollable menus?
    3- since the panel takes up the whole screen, the important buttons are very far away from each other on a 27" iMac.
    I know these are 'minor' frustrations, but they really quickly add up to me just not wanting to engage with the modified UI.

    Best,
    --Sam

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    Sam Harris commented  · 

    So, is Adobe going to address this? This is now the 2nd-highest ranked post on UserVoice.

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    Sam Harris commented  · 

    Francis what an objectively unhelpful take. If you aren't going to listen to feedback (the new export UI is so bad that reverting would be the best option) - why are you even looking at Uservoice? Its like y'all cruise on over to just belittle your users. Seriously, whether you intended or not, your posts reads "if you don't like the UI redesign, sucks to suck." Which is wildly unprofessional at best.

    So, yeah. Please either include a legacy option or revert in the next update.

    Best,
    --Sam

  2. 38 votes

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    3 comments  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Sam Harris supported this idea  · 
  3. 237 votes

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    27 comments  ·  Premiere Pro » Adobe Interoperability  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Florian,

    while this is a rather critical and large change to the way the application works and will take some time to be implemented, we’ll definitely put this under consideration.

    There’s more than one solution to this problem, though.

    A good short term opportunity is to use the parallel install feature in the creative cloud application. It should help to at least take away some of the issues working with people on a different version of the application.

    Another thing worth keeping in mind is that you can install CC on two different machines (if you’re on an individual subscription). That gives you additional opportunity to keep different versions around for compatibility reasons.

    I’ll update the status of this request as we move along.

    If you have further thoughts on this matter, please keep them coming.

    Thanks
    Patrick

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    Sam Harris commented  · 

    I know this isn't the support forum, but I've had good luck with this tool: http://downgrader.elements.tv/

    Since what this tool is effectively doing is just changing a version number, it's odd to me that Premiere doesn't offer this as a "Save Project As" option. It's obviously possible and not particularly difficult to do, just annoying.

    My suggestion would be to add it as functionality into Premiere, and hit us with a "text and effects may not transfer properly" message before saving. I really think this would save a lot of headache for a lot of users... myself included!

  4. 193 votes

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    48 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Sam Harris commented  · 

    Hi Fergus,

    "Software is never done" just... isn't true? There are still people out there who use old versions of Final Cut, or are still clinging on to that last-released version of Adobe Fireworks or anything from CS6 because the software was, well, complete. Heck, George RR Martin is still using Wordstar 4.0. I get that Adobe has fully committed to the "software as as service" model but you're kidding yourself if you think that "software is never done." But I guess that's a little more philosophical and not what we should be talking about on Uservoice.

    Anyway, to answer your question - I don't think people are going to have too many concrete suggestions. Just snarky notes like Franco's, unhelpful as they are, because the UI overhaul is really tripping people up. And it's frustrating that the Adobe team seems to just not care. A major problem on the UX end is that while yes, there are some great new features being added, things that just *worked* before, or were integrated into much larger workflows, have been negatively impacted or changed so much that they no longer fit into said workflow. Again, having perspective, I get that Adobe is trying to push users into their own ecosystem (Frame.io integrations) but many many teams just won't want to make that leap, and already have their own infrastructure. In short - don't add new features if it breaks what worked previously, please!

    Another topic of contention - Beta versions. It's plain old bad optics that you keep pushing users to provide feedback on the beta version. Don't the users pay you for software? Why do we also have to act as beta testers? Do we really have to remind you, constantly, to not fix what isn't broken? We're all busy and don't necessarily have the time. And that's besides the point, as it seems that you don't listen to the beta testers anyway (please stop hiding things behind multiple mouse clicks).

    Bottom line - I guess I can't speak for everyone but I don't think we have lists of suggestions. The #1 thing you could do is make these sweeping UI changes optional, or just provide a "legacy UI" checkbox in the preferences.

    Best,
    --Sam

  5. 816 votes

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    255 comments  ·  Premiere Pro » Formats  ·  Flag idea as inappropriate…  ·  Admin →

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    Sam Harris commented  · 

    Just realizing this today. A lot of software/screen recorder programs use mkv by default (looking at you, OBS). Looks like its being worked on but yeah, absolutely agree that mkv support should be a top priority... preferably above adding new features & UI tweaks.

    EDIT/UPDATE: Okay apparently I'm a fool. For anyone else using OBS, it actually comes with its own remux tool to convert your MKVs to MP4s extremely quickly without quality loss.
    File > Remux Recordings - then pick your source & destination.

    Maybe a good way to remux even if your files weren't generated in OBS, but I haven't tested.

  6. 5 votes

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    1 comment  ·  Premiere Pro » Export  ·  Flag idea as inappropriate…  ·  Admin →

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