Kerstin Ebert

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  1. 15 votes

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    44 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →
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    Kerstin Ebert commented  · 

    That's great to hear! if the fix is working in current Beta versions already, you should also see it in the new 22.0 Release version coming out later this month.

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    Kerstin Ebert commented  · 

    Thank you all for your input!

    Is anyone else seeing that this is working correctly in a current Beta version (22.x), using the same machine and set up on which caption creation failed in the 15.4.1 Release version?

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    Kerstin Ebert commented  · 

    @Nic Wray

    Have you tried installing a current Premiere Pro Beta version (22.1)? You can download the Beta version in the Creative Cloud Desktop app -> click on "Beta apps" in the left-hand side and install the Beta version that's available. Then just try out the caption creation workflow with a copy of your project that's failing in 15.4.1x6.

    We've added some caption fixed to the current version so there's a chance that this bug has been fixed along the way.

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    Kerstin Ebert commented  · 

    @Jonathan Fahl - that's interesting! Can you please share which card and driver version you're using?

    Additionally you can also share a System Compatibility Report:
    1. Go to the Help menu -> "System Compatibility Report"
    2. If reports are shown, go to "Export Report"
    3. This should export 2 txt files, please share these with me

    Thank you!

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    Kerstin Ebert commented  · 

    Is this also happening in current Premiere Pro Beta builds or are you seeing this bug only in 15.4.0 or 15.4.1?

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    Kerstin Ebert commented  · 

    Hi Christopher, I'm sorry to hear that! We're working hard to get that fixed.

    Are you able to provide us with the UXP log (check my comment below your entry about how to find the UXP log file)? This can help us narrow down the cause of this.

    Thanks,
    Kerstin

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    Kerstin Ebert commented  · 

    Thanks a lot for attaching the reports! This issue is tricky to reproduce so we're trying to gather as much information as possible when this occurs.

    If you're getting stuck again during the caption creation process, please go to this folder:

    on Mac:
    Users/<your username>/Library/Logs/Adobe/Premiere Pro 2021
    or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Premiere Pro (Beta) 2021

    on Win:
    /users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
    or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

    There you will find a file named "UXPLogs...date/time".log
    This log file should contain useful information once caption creation has failed. Please share this log file with me so I can take a closer look.

    Thank you!
    Kerstin

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    Kerstin Ebert commented  · 

    That's good to hear, Michael!

    In case anyone else is still seeing this and is unable to create captions from a transcript, please follow the steps blow and provide a System Compatibility Report. This will help us investigate the issue further. Thanks!

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    Kerstin Ebert commented  · 

    If you see this happening again on your machine, could you please try the following:

    1. Go to the Help menu -> "System Compatibility Report"
    2. If reports are shown, go to "Export Report"
    3. This should export 2 txt files, please share these with me

    (More info on the System Compatibility Report can be found here: https://helpx.adobe.com/premiere-pro/using/system-compatibility-report.html)

    Thanks!

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    Kerstin Ebert commented  · 

    Hi, I'm Quality Engineer at Adobe and want to investigate this issue further. Which Premiere version and which OS are you using? Are you trying to transcribe to English or to a different language?

    Thanks,
    Kerstin

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    1 comment  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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    Kerstin Ebert commented  · 

    Hi Sarah,

    A few things might help here:

    - Captions styling: You can change the styling of a single caption or word even when a track style is already applied to the whole caption track. Double-click on the caption in the Program Monitor, this opens the edit more. There you can select the text you want to change, then go to the Graphics Panel and make adjustments. These changes are only applied to your selected caption segment.

    - Caption visibility: Moving the Playhead in the Timeline automatically scrolls to the corresponding caption in the Text panel and vice versa.

    Search: the Text panel shouldn't be blank unless the caption track is set to invisible/inactive. Can you specify when exactly you see it in a blank state?

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