Kerstin Ebert

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  1. 12 votes

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    7 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    As a workaround, you can export the transcript as TXT or CSV file which allows you to copy the timecode and speaker name.

  2. 1 vote

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    1 comment  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    Hi Daniel, a workaround for you could be to use keyboard shortcuts instead of mouse click to toggle the edit mode of the caption text you want to correct. Go to the keyboard settings and look for the "Edit selected caption text" command

  3. 34 votes

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    71 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    Hi Louis Xavier,

    thanks you for posting that. Yes, it would be very helpful if you could share your project so we can investigate further.

    Thank you!

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    Kerstin Ebert commented  · 

    This problem might be cause because you're using a firewall. Please try the following:

    - remove the firewall on your device
    - log into a different , firewall-free WiFi

    and try creating captions again. Is it still not working? And is it not working for non-English captions or for English captions was well?

    Also, does

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    Kerstin Ebert commented  · 

    One reason why captions are not created at all might be that you are using a firewall which is blocking the download of the auto captioning model. Can you verify if that's the case?

    @Hankyul Kim: Can you please double check that you have "Create from sequence transcript" selected in the "Create captions" dialog?

    @Jim Capps: that sounds very odd. Would you share a project file that I can look at?

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    Kerstin Ebert commented  · 

    HI Ben,
    which Premiere version are you using, can you please state the exact build number? And what are the specs of your computer?

    When you say you can't edit the speaker name, what were your exact steps? Did you click on the "Edit speakers" option in the drop-down that dhows once you click on "Speaker"?

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    Kerstin Ebert commented  · 

    Hi Brad,

    you can export your captions as SRT file (Go to "..." in the Captions tab and select "Export to SRT"). Then you can import the SRT into any other Premiere Pro project (simply add it to the Project panel and the timeline, or use "Import captions from file" button in the Captions tab).

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    Kerstin Ebert commented  · 

    That's great to hear! if the fix is working in current Beta versions already, you should also see it in the new 22.0 Release version coming out later this month.

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    Kerstin Ebert commented  · 

    Thank you all for your input!

    Is anyone else seeing that this is working correctly in a current Beta version (22.x), using the same machine and set up on which caption creation failed in the 15.4.1 Release version?

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    Kerstin Ebert commented  · 

    @Nic Wray

    Have you tried installing a current Premiere Pro Beta version (22.1)? You can download the Beta version in the Creative Cloud Desktop app -> click on "Beta apps" in the left-hand side and install the Beta version that's available. Then just try out the caption creation workflow with a copy of your project that's failing in 15.4.1x6.

    We've added some caption fixed to the current version so there's a chance that this bug has been fixed along the way.

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    Kerstin Ebert commented  · 

    @Jonathan Fahl - that's interesting! Can you please share which card and driver version you're using?

    Additionally you can also share a System Compatibility Report:
    1. Go to the Help menu -> "System Compatibility Report"
    2. If reports are shown, go to "Export Report"
    3. This should export 2 txt files, please share these with me

    Thank you!

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    Kerstin Ebert commented  · 

    Is this also happening in current Premiere Pro Beta builds or are you seeing this bug only in 15.4.0 or 15.4.1?

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    Kerstin Ebert commented  · 

    Hi Christopher, I'm sorry to hear that! We're working hard to get that fixed.

    Are you able to provide us with the UXP log (check my comment below your entry about how to find the UXP log file)? This can help us narrow down the cause of this.

    Thanks,
    Kerstin

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    Kerstin Ebert commented  · 

    Thanks a lot for attaching the reports! This issue is tricky to reproduce so we're trying to gather as much information as possible when this occurs.

    If you're getting stuck again during the caption creation process, please go to this folder:

    on Mac:
    Users/<your username>/Library/Logs/Adobe/Premiere Pro 2021
    or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Premiere Pro (Beta) 2021

    on Win:
    /users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
    or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

    There you will find a file named "UXPLogs...date/time".log
    This log file should contain useful information once caption creation has failed. Please share this log file with me so I can take a closer look.

    Thank you!
    Kerstin

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    Kerstin Ebert commented  · 

    That's good to hear, Michael!

    In case anyone else is still seeing this and is unable to create captions from a transcript, please follow the steps blow and provide a System Compatibility Report. This will help us investigate the issue further. Thanks!

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    Kerstin Ebert commented  · 

    If you see this happening again on your machine, could you please try the following:

    1. Go to the Help menu -> "System Compatibility Report"
    2. If reports are shown, go to "Export Report"
    3. This should export 2 txt files, please share these with me

    (More info on the System Compatibility Report can be found here: https://helpx.adobe.com/premiere-pro/using/system-compatibility-report.html)

    Thanks!

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    Kerstin Ebert commented  · 

    Hi, I'm Quality Engineer at Adobe and want to investigate this issue further. Which Premiere version and which OS are you using? Are you trying to transcribe to English or to a different language?

    Thanks,
    Kerstin

  4. 11 votes

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    3 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    With Premiere Pro version 22.0 you are now able to export your transcript with timecode and speaker information as a text file or CSV file.

  5. 7 votes

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    2 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    With Premiere Pro version 22.0 you are now able to export your transcript with timecode and speaker information.

  6. 13 votes

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    6 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    With Premiere Pro version 22.0 you are now able to export your transcript with timecode and speaker information.

  7. 101 votes

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    17 comments  ·  Premiere Pro » Closed Captions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    With Premiere Pro version 22.0 you are now able to export your transcript with timecode and speaker information.

  8. 1 vote

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    1 comment  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →

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    Kerstin Ebert commented  · 

    Hi Sarah,

    A few things might help here:

    - Captions styling: You can change the styling of a single caption or word even when a track style is already applied to the whole caption track. Double-click on the caption in the Program Monitor, this opens the edit more. There you can select the text you want to change, then go to the Graphics Panel and make adjustments. These changes are only applied to your selected caption segment.

    - Caption visibility: Moving the Playhead in the Timeline automatically scrolls to the corresponding caption in the Text panel and vice versa.

    Search: the Text panel shouldn't be blank unless the caption track is set to invisible/inactive. Can you specify when exactly you see it in a blank state?

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