first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.
As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.
Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?
People on my team have received threats. I've been there over the years, it went as far as threatening my family. Can we just agree that's utterly unacceptable, and can we just agree that it starts with keeping the tone in check? I don't think it's too much to ask to assume that there's real people on the receiving end. And in our case, it's real people who I can vouch for have passion for pro video, often came from the edit bay to Adobe, and want to get everything right for as many people as we possibly can. Doesn't mean we don't make lots of mistakes, but explaining them or correcting them is a lot harder whenever we don't agree on some fundamentals such as treating each other with respect.
(for those of you who just entered this thread: I've deleted posts that I'd consider hostile and hateful. But I think you all know what I am referring to, its on display in a lot of other places).
Back to the issue at hand:
I'll restate that we have enough evidence through enough channels to know the new design is a great step forward for most of our base and even better for those getting started. Doesn't mean that either of you have to like it, I get your concerns. I do.
Lots of smaller issues that have been pointed out on this thread that I can totally see adding up to death by 1.000 cuts for some. We'll take a look at them, get work prioritised, and keep the ball rolling with future updates.
Until then:
please consider incorporating Media Encoder into your workflow. It does have the old interface and a lot of extra gems such as rendering in the background, real queueing and then some. It's a power house for power users.
Staying behind for a while on 22.2 is certainly the right thing to do for everyone who's got more than some trouble with cosmetics and doesn't want to get Media Encoder in the mix. We'll work towards winning your trust on the new design
Thanks for your feedback. And thanks for listening.
Cheers,
Patrick
All,
first of all I wanted to thank everyone for making this a productive conversation over the last couple of days.
As several people responded to my comment about keeping the tone civilised, I need to dwell on that for a minute. Please hear me out, this is important to everyone on my crew and I hope it will be to you.
Saying that we shouldn't be surprised when things get heated is very problematic in my opinion. How do you expect a junior person on my team to respond to a technical question when it is combined with something that can easily be described as hate speech? How do you think we can actually come together on actual issues when there's already the assumption that we're a big faceless corporation, not even listening to our customers?
People on my team have received threats. I've been there over the years,…
Peter Holm
AdminPatrick Palmer
(Director of Product Management, Pro Video and Motion Design, Adobe DVA)
responded
