Kay

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  1. 167 votes
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    Under Review  ·  87 comments  ·  Premiere Pro » Essential Graphics  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 358 votes
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    Under Review  ·  71 comments  ·  Premiere Pro » Color/Lumetri  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 462 votes
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    31 comments  ·  Premiere Pro » Editing  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 23 votes
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    2 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 100 votes
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    17 comments  ·  Premiere Pro » Stability  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 76 votes
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    3 comments  ·  Premiere Pro » General  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 182 votes
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    16 comments  ·  Premiere Pro » User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Kay commented  · 

    So very true. I regularly accidentally open Photoshop when I mean to open Premiere or vice verse. Changing the icons to all be the same look was a weird idea.

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  8. 327 votes
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    241 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Kay commented  · 

    I’ve been using Premiere since version 6 (yes I’m ancient). There have always been problems but often we could avoid this with cleanly managed systems (dedicated drives for OS, scratches, media, etc) , and keeping the OS updated and patched. But ever since a version or two ago, I too get Low Level Exception errors despite doing everything right with my machines. The error seems to occur randomly but i do notice that it’s especially more common when any Audio effects are applied. Often restarting Premiere fixes it but not always. It’s frustrating and only 1 issue we’re constantly dealing with.
    Support is, to be frank, useless. Half the time it’s like talking to a bot. Language barriers and them simply not being able to reproduce the issue makes support kinda not helpful. And unless they happen to have the exact same computer system with the exact same hardware specs, drivers, etc, they often cannot reproduce a problem - which doesn’t mean the problem doesn’t exist, as evidenced by the numerous complaints on here.

    Kay supported this idea  · 

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