Jim Granato

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    242 comments  ·  Premiere Pro » Playback  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Reg Santo Tomas responded

    We do monitor User Voice; we share your disappointment that we don’t have a reproducible case, for this issue.

    If you can reliably reproduce the ‘low level exception’ problem, on your system, please contact Support and provide them with any files and source media required for that repro case, as well as (important!) step-by-step instructions on how you can reproduce the issue.

    We’re eager to pursue the issue further.

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    Jim Granato commented  · 

    Rack one more (long time) user up there experiencing this problem. I first encountered it after updating to 14.1 a few months ago then quickly reverting back to 14.0 Well, the issue went away for awhile and now as I am just looking to perform simple cuts, voila, it's back! I'm not even using "legacy Title". I am just combing through h264 and prores video (combined) on my timeline.

    I, too, can't believe its been this long (and with this many complaints) that this issue has not been resolved yet. One "quick fix" that has worked for some is to change the renderer (under Fle>Project Settings>General) to Mercury Playback Software Only. Well, the spinning color wheel went for a long time after selecting that. I had to force quit and restart twice. Here's to hoping I don't have to revert back to older versions again. Indeed, that is a drag when you have multiple project files in which I am presently working with. UGH.

    Jim G.
    iMac Retina 5k, 27in, 2019
    3.7 GHz Intel Core i5
    memory 32 gb 2667 MHz DDR4
    Radeon Pro 580X 8 GB Graphics

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