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Unsupported media type

I have been using Premier Rush for some time. And today, started revising an error when creating a video unsupported media type 1 of 1 media could not be imported. I am importing the same type of video file that I have importing since I started working with Rush. Is there an fix coming out?

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CARLOS VARGAS shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Sherolyn Bright commented  ·   ·  Flag as inappropriate

    I am suddenly getting this message now too. I have never seen it before, and now half of my pictures can’t be imported. They were all taken on the same Canon camera, imported into Lightroom as RAW images and edited, then saved as jpg on my camera roll. Some can be added in Premier Rush and some cannot. I am using an iPad Pro.

  • Joshua Carovinci- Osborne commented  ·   ·  Flag as inappropriate

    I have iPhone 8 Plus and am getting this problem with JPEG photos air dropped from my MacBook which were exported originally with photoshop. I’ve never had a problem previously until downloading rush today for a project :/

  • Nicole Paul commented  ·   ·  Flag as inappropriate

    I’m still experiencing the same problem. Importing the same type of files from my camera roll on iPhone, and all the sudden “unsupported media type”. I even uninstalled and reinstalled app prior to coming here and still same result. HELP!!

  • Tyler Margolin commented  ·   ·  Flag as inappropriate

    I’m using all version 1.5.38 and am still having the problem with my iPhone 12 Pro!! The whole reason I bought this phone was for videos!!!!

  • Bradley Whalen commented  ·   ·  Flag as inappropriate

    Getting the same error working with MP4 clips exported from Premiere Pro on Mac Book Pro and transferred to iPhone 12Pro via AirDrop.

    IOS version 14.2.1
    Rush version 1.5.38.

    (Ironically none of this seems very Pro)

  • robert parker commented  ·   ·  Flag as inappropriate

    This has not been fixed. I am on latest version of Rush on and iphone12 pro and still get this error

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hello,

    W.R.T iPhone 12 HDR media, we're working as fast as we can to add support to the latest HDR format from Apple. For now, the solution is to disable HDR format in your device's Settings.

    Open Settings > Camera > Record Video, then toggle off the switch next to "HDR Video."

    We're sorry for this inconvenience. Please follow this post for updates
    https://adobe-video.uservoice.com/forums/916423/suggestions/41790415

    Peter

  • robert parker commented  ·   ·  Flag as inappropriate

    Can edit the video in iMovie but a 2 Minute video is over 1 Gig. I suspect the file size is the problem. Maybe the File size from the iPhone1 is too large ?

  • robert parker commented  ·   ·  Flag as inappropriate

    Still having this problem: just shot a video on iPone12Pro and when I try and open in Rush I get Unsupported format. My Rush is V 1.5.37(1018) and my phone is V14.1

  • Sean Schnoor commented  ·   ·  Flag as inappropriate

    Hi I’m getting this same error. iPhone 12 pro / iOS 14.2. I’m running Rush 1.5.37(1018). Any fixes coming ?

  • Winston Christie-Blick commented  ·   ·  Flag as inappropriate

    I too am running into this message for videos shot on the iPhone 12 pro. Bummer not to be able to hit the ground running editing these in Rush.

  • Jonathan Oracz commented  ·   ·  Flag as inappropriate

    IPhone 12 Pro videos from the camera roll are not compatible. Please will you update me on when the app will be updated to support this.

  • Ewa Sjöborg commented  ·   ·  Flag as inappropriate

    I make videos with at the same way as yesterday ( samzung s20) but now rush says unsupported media!? And will not accept it.?

  • Hendrik Martz commented  ·   ·  Flag as inappropriate

    I tried to add 10bit h.264 from a Lumix GH5s to rush running on an iPad Pro today. It said "Unsupported media type"

    Best
    Hendrik

  • Raymundo Rubi commented  ·   ·  Flag as inappropriate

    Video shot with iPhone 12 pro not able to import to Rush. Welp, guess it’s time to delete app.

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