Premiere Rush
Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.
- Type into the idea field to search for submissions or choose from the categories in the sidebar
- Check out other submissions and vote for the ideas you like
- If your feature idea or issue is not listed, post it
Thank you for sharing your feedback! For all other questions and discussions, visit the Premiere Rush community forum.
The UserVoice feedback pages are for feature requests and bug reports only. Upload only content that you have permission to use and refrain from posting personal information (e.g. address, phone number, email, or credit card) or abusive content (spam, phishing links, vulgar language, etc.). Tips for submitting useful feedback
UserVoice is a third-party platform for product feedback. Please note that feedback is voluntary, and you give Adobe a right to use feedback you provide without restrictions.
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Help plz
Already purchased but still m not export my video with premium features
1 voteHi! Sorry for the trouble. Sometimes it can take up to 24hrs for the purchase to process. If you still have any trouble please reach out to our support team. Thanks!
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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let me export my video or at least save it!!!
Unless I give you £8 plus per month this app is worthless! I’ve just spent ages making a video and I can’t export it to social media. I can’t even save it . A wasted hour & so will need to leave & find a different app that actually works.
1 voteHi Abigail,
Thanks for writing in. Some additional information would be helpful to understand what the issue is.
Could you please reach out to our support team for assistance?
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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1 vote
Hi Hadi,
This is obviously unexpected. Can you please reach our to our support team
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Experiencing Major Issues
Consistently having new issues with importing files into premiere rush. Any altering of the speed of the files corrupts the files and turns the whole file red and doesn't allow further manipulation. Adobe CC is becoming more frustrating than helpful.
1 voteHi Tyler,
Sorry for the trouble. It’s hard to know what the issue is without more details. Can you please reach out to our support team with system details, Rush version, media type, etc.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Hi
I have upgraded but this adobe premier pro would not work with me. First i subscribed with iTunes but it did not work with me. I then signed in with adobe account and paid for another subscription. Premium features worked for me for the first session, but then again i dont have access to premium features. Why are you doing this to me?
1 vote0 comments · Adobe Ecosystem (Compatibility with Premiere Pro, Adobe Stock, Adobe Fonts, etc.) · Flag idea as inappropriate… · Admin →This should work immediately but it sometimes can take up to 24hrs. If this does not work for you, please reach out to our support team here
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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No image
I’m done with my video and now, the image appears black while anything else remains at its place correctly
3 votesYou video track is hidden. You can change this setting by going to the track controls and tapping on the eye icon. See more details here
https://helpx.adobe.com/premiere-rush/help/workspace-basics.html
Thanks!
Peter
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Fetching issues
There's a recurring problem with the app. I'm using the paid version for one month but I can't even use the app. It keeps saying it's fetching projects and I can't start a new one. I have repeatedly refreshed it on different days and it still has the same problem.
I worry that my subscription will run out before this is fixed and I will essentially be paying for another month for just one project I intended to do a week ago2 votes -
This app it's not working
It's Not working
1 voteHey Fredy. I’m sorry Rush is not working correctly.
Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to resolve this for you.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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1 vote
Here’s the information you need:
Thanks,
Peter
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Make it so that you can use the application in any way.
The app boots up just fine but will not play the footage nor allow for any form of edit to be made.
I have tried reinstalling it but no change has occurred.
1 voteHi Joshua!
Sorry for the hassle! Can you please reach out to our support team with your system information and specific steps on how to reproduce the problem?Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Audio Fade In / Fade Out
I have read that I can achieve this by using Transitions, but would like more control over the effect.
Great app! Keep up the good work!180 votesHello All,
Thanks for writing in and/or voting for this. If you’ve missed my previous comment, I’ll add it again below. Audio fades have been available in Rush since 1.0 (see steps below). If you come across any issues related to transitions with or without audio, please file a report here: adobe.ly/rushbug
or reach out to our support team here:
Support forum: adobe.ly/rushsupport
@AdobeVideo on Twitter
@Adobe on FacebookWe’re thinking of ways how we can make this more clear to users in the future. We would love to hear your ideas on how you’d expect/like this to work.
Steps to add transitions to audio
1. Select a video or audio clip in the timeline
2. Open the Transitions Inspector, select the Cross Dissolve transition (or one of the others)This will apply a transition to the beginning and end of your selected clip. If you want to apply a transition…
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I couldn't get a picture to sit on top of the video?
I wanted a moving back ground with pictures and logos fading in and out but couldn't find a way to do it, which is a shames as this desk top only program seems to have less functionality than an app on my phone. :(
1 voteHi Andrew!
Rush has all the same features on mobile as it does on the desktop. Please watch this video here if you’re still having any trouble, please reach out to our support team.
Cheers!
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Peter
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Rush won't open on my Windows 10 Laptop.
I edit videos once a week. Each week when I try to open Rush it starts up but gets stuck before any of the projects are loaded. (Screen shot attached.) Some weeks I'm able to get past this by trying multiple times, reinstalling or rebooting my laptop. (I don't know if any of these options is actually helping the situation.) Today nothing's working. Very disappointing. Rush is the simplest editing tool I've used but it's just not proving reliable enough with my setup.
3 votesHi! Sorry for the trouble. Can you try the following:
1. Go to the Help menu in Rush to sign out
2. Quit Rush
3. Relaunch Rush, and sign in from thereIf that does not help please reach out to our support team with your system information
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Changing the speed, creating animations and gaps.
I couldnt create any keyframe to animate the scale of my title. And I couldnt find any tool to change my clips speed. I loved the color tool but had trouble copying any adjustment to my other clips. This app has a great potencial to be the best to make edits on the run. Lovin it.
254 votesHi all,
Thanks very much for adding your support for this request. Since changing speed has been added to Rush (version 1.2), I am going to close this request. In the future, please add individual requests so the team can prioritize them for development.
The other request in here was keyframes – You can add your support for that request here:
https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/35734336-add-keyframes-supportAll the best,
Peter
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I hope it's the same as the Premier key for Windows.
I hope it's the same as the Premier key for Windows.
1 vote0 comments · Adobe Ecosystem (Compatibility with Premiere Pro, Adobe Stock, Adobe Fonts, etc.) · Flag idea as inappropriate… · Admin →Hi,
Thanks for writing in. If you have a specific request, please create a new post.
Happy editing!
Peter
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Add - music clips/back button
Need to be able to add music not just voice over. Also there is no back button if I make a mistake the video is ruined or it's real hard to manually get it back the way it was. If you can fix these two things if pay for this service.
2 votesHi Scacho,
Both back/undo and add music is available. Undo button is on the top right of the screen and add music is under the blue + button.
Cheers!
Peter
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1 vote
Hello Sean,
You can change the speed of clips in Rush. Please check out this post.
https://theblog.adobe.com/slow-down-and-speed-up-clips-in-premiere-rush/
Best,
Peter
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Change the volume of the video
I want to be able to change the volume of the video after I detach the audio
1 voteHi Brandon,
You can adjust the volume of a video clip after you detach the audio. Simply, select the video clip, go to the Audio Inspector, unmute the clip.
Thanks!
Peter
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Video project crashes
Video crashed several tines . I can’t export my project. Rush should fix this.
1 voteHi Monet,
I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. They would be happy to assist you.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Export
Let me actually export anything! The export failed all 3 times and it counted against my 3 free exports. It should be 3 successful exports
1 voteHi Ryan,
I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. They would be happy to assist you.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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