Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Crash when exporting

    Premiere crash when I try to export my video. I hope they fix this issue asap, I had a deadline that I missed because of this.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush crashed during export. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. We’d be happy to try to help resolve this.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  2. Why don’t I render my video 120mb?

    I try my best to do video it’s about 120mb, i cant đến it

    1 vote

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    0 comments  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →
  3. Horrible user experience if on your iPhone.

    Please use the Splice app for inspiration regarding useability and ease of use. Currently the Rush app is much too cumbersome and difficult to use compared to the Splice app.

    1 vote

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  4. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry you are running into issues exporting in Rush. Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to try to help resolve this issue.

    Thank you.

    Peter

  5. Music Fade in Out

    Is there a way to fade in and out music that you import. I've been trying to find a way but ...no luck. Can you add that feature

    6 votes

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    1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →

    Closing request. Including my previous response here

    Hello!

    You can apply transitions to an audio clip. Here’s how

    1. Select an audio clip in the timeline
    2. Open the Transitions Inspector, select any of the transitions

    This will apply a transition to the beginning and end of your selected clip. If you want to apply a transition to only one side of the clip, you can drag and drop the transition to the desired position.

    We’re thinking of ways how we can make this more clear to users in the future. We would love to hear your ideas on how you’d expect/like this to work.

    Thanks,

    Peter

  6. 1 vote

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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the trouble Johnny. If you’re still experiencing this issue in the current release of Rush, please reach out to our support team for immediate assistance.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  7. I'm new to this.

    I'm new to this and got excited when a tutorial started. But I have no idea what it is asking of me. I think it os speaking to me like I know this stuff already.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can I use MOGRT files in Rush?

    I have a MOGRT motion graphic file that. Can I use it in Rush?

    1 vote

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    Not Actionable  ·  3 comments  ·  Transitions, Effects, & Animation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make it able to run for more than 1 minute before crashing

    This software needs so much improvement. Everytime I uploaded a video, only 30-45 seconds, the whole thing crashes and deletes my last step. Now that over an hour later I finally have my short video done, it can't even render 15% of the video before it crashes. I literally can't export the video. This app is completely pointless

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow direct communication with customer support for our feedback so we feel like we are being listened to.

    I feel like the comments we make don't change anything. Some of these ideas need direct feedback from the company especially if we are all paying monthly now.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Josh,

    I appreciate you writing in. I’m sorry if you have not received the support you need. We absolutely try our best to respond to as many users as we can, but I know posts can be missed sometimes. Here are the best channels to reach out to us for
    support/questions:

    Adobe support:
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Rush user forums:
    http://adobe.ly/rushsupport
    This is user to user but Adobe folks to look here as well

    We want to make sure Rush is not ever getting in the way of you creating.

    All the best,

    Peter

    ps: I’ve set the status to “Not Actionable” only because three’s not a better option. We’ll make sure to take action on being responsive.

  11. Allow Rush to Export to Gallery

    Rush only allows you to export to a different social media, and using Rush on a school issued iPad doesn’t let you visit those sites. It would be great to be able to export straight to the iOS or Android Gallery so you can freely share your video from there.

    1 vote

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    1 comment  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Yeet,

    On iOS and Androiod, Rush will always save a copy of your video to the Camera Roll/Gallery on export. Here’s how it works:

    1. Tap on the Share button
    2. Tap Export

    Once the rendering is complete, the rendered file is saved to your Camera Roll/Gallery. We then give you options to publish to multiple social destinations.

    If this is not working for you, please reach out to us here

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Best,

    Peter

  12. Green shade

    Downloading the Intel driver did NOT remove the green shade on my Dell laptop. However, I went into Device Manager and updated every Intel driver on the listed devices -- top to bottom. Shut everything down, booted, and the shade is gone. LOVE this software!!

    1 vote

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    0 comments  ·  Getting Started  ·  Flag idea as inappropriate…  ·  Admin →
  13. transitions are limited to three?

    only seeing three transition options in Rush

    1 vote

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    0 comments  ·  Transitions, Effects, & Animation  ·  Flag idea as inappropriate…  ·  Admin →
  14. My work isnt syncing

    None of my work is syncing to the cloud

    2 votes

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    0 comments  ·  Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Shayan,

    I’m sorry sync was not working correctly for you. If you are still experiencing any issues in the current version of Rush, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  15. Speed Ramp, LUT, Transition


    1. Please add speed ramp option where people can ramp up the speed in a specific time frame and also slow down on some point.


    2. Add custom LUT support where people can browse or load there favorite LUT and control the intensity. Or add support for 3D Lut android app.


    3. Add zoom in/out, whip pan (right, left, clock-wise, anti clock-wise), luma fade and masking transition effects. Or if you can't add it atleast make a way for the editor to custom make it somehow like in premiere pro.


    These are some of the common and most used feature people use. iOS…

    16 votes

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    0 comments  ·  Transitions, Effects, & Animation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Nafis,

    This is all really great feedback! Thanks for taking the time to write in. Unfortunately, it’s difficult for us to track multiple requests when it’s grouped into one.

    The good news is, Speed has already been added to Rush, and the pans/zoom and LUT support have their own request. Please add your votes to those.

    Thanks again for the feedback and support!

    Happy editing,

    Peter

  16. premiere pro audio tracks

    When opening a Premiere Rush Project in Adobe Premiere Pro all the audio-tracks are flattened to a single track making it impossible to do further adjustments in Premiere Pro or Adobe Audition. It would be nice to keep the different tracks separated.

    2 votes

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    0 comments  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tom,

    Thanks for writing in. Audio tracks are not flattened when opening a Rush project in Premiere Pro although I understand why it appears that way.

    There’s a known issue when opening a Rush project in Premiere Pro where extra audio tracks are created (your audio is placed in A32). To resolve this please follow these steps

    1. Open Rush Project in Premiere Pr
    2. Right-click on the track header
    3. Select “Delete Tracks…” > Select Delete all empty audio tracks

    At this point, you’ll see all of your audio tracks. We hope to improve this experience in a future release. If you have any follow up questions please reach out to us here

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Cheers!

    Peter

  17. I just want to add a watermark logo plssss

    Add option to insert watermark logo on a video

    1 vote

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    4 comments  ·  Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →

    Hi jolanir,

    As other users mentioned this should be working fine in Rush today. If you’re having any trouble withing with logos/stills please reach out to us here

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks, (YOUR NAME)

    Best,

    Peter

  18. Do not use AUTOMATIC video quality.

    I have been having the same issue as a lot of others on here. I try to export only to have it fail and say "something went wrong", UNTIL I started changing the video quality to 1080 match frame rate.
    This is the setting above the "EXPORT" button right before the video starts rendering. It is set (as a default) to automatic, i changed it and my vids now export without errors. Hope this helps you, and adobe hopefully you can fix the bug.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Export

    Every time I go to export a video my file becomes pixelated and any title. It is also pulling from other files that aren’t being used in my video. Please fix this error as it has persisted for several weeks

    4 votes

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    1 comment  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Export

    I went to export a video and rush crashed and I lost my 2 of my 3 free exports at the same time now I only have one free export.

    7 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    With the starter plan, you can now export unlimited projects on Premiere Rush mobile.

    If you have any issues exporting from Rush, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

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