Premiere Rush
Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.
- Type into the idea field to search for submissions or choose from the categories in the sidebar
- Check out other submissions and vote for the ideas you like
- If your feature idea or issue is not listed, post it
Thank you for sharing your feedback! For all other questions and discussions, visit the Premiere Rush community forum.
The UserVoice feedback pages are for feature requests and bug reports only. Upload only content that you have permission to use and refrain from posting personal information (e.g. address, phone number, email, or credit card) or abusive content (spam, phishing links, vulgar language, etc.). Tips for submitting useful feedback
UserVoice is a third-party platform for product feedback. Please note that feedback is voluntary, and you give Adobe a right to use feedback you provide without restrictions.
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Multiple video layers...... that’s basic guys
Multiple video layers...... that’s basic guys
3 votesSorry for the late reply. Rush supports 4 video layers and 3 audio tracks.
Here’s how:
https://www.youtube.com/watch?v=LHy6pouYIZU
Happy editing!
Peter
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I cannot export my video !!
When I want to export my video the app crashing !!! Even if I changed into any other resolution !! I paid for this app and I worked many hours to edit that video and I cannot export it !!! Unfair !! Unprofessional!!
4 votesI’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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I cannot not render my video! Plenty of space!!
I have been trying to render and export my video on the mobile app for 4 hours!!!!! It’s trapped in RUSH and it will just crash at 50%. There has to be a we to get this video out. Please advise!
7 votesI’m sorry Rush has had stability issues while exporting for. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Some kind of fading Music in and out
When you are importing a Sound file it could be great to have a opertunity to fade it in or out - is this already possible?
2 votesHi all,
You can fade in/out your audio by applying a transition to your audio clip.
1. Select a soundtrack in the timeline
2. Open the Transitions Inspector
3. Select ‘Cross Dissolve.’I hope this helps!
Peter
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Audio sounds like garbage
Please do not change the audio, I had my music perfectly mixed but as soon as it was added to on this app it sounded like trash, just terrible. Can you please fix that and the clicking/skip noises in between
3 votesHi! I’m sorry you hit this issue. Please try disabling Use Optimized clips from the View menu.
If you continue to experience this issue, please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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It crashes while trying to export - I deleted the transition which made the error occur at different times Error code 1609629690
I deleted the transition which made the error occur at different times Error code 1609629690
2 votesHi all!
I’m sorry Rush has had stability issues for you. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Can you add multi layer video editing timelines
Can you add multi layer video editing timelines
1 voteSorry for the late reply. Rush supports 4 video layers and 3 audio tracks.
Here’s how:
https://www.youtube.com/watch?v=LHy6pouYIZU
Happy editing!
Peter
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Problem in importing video
I face problem in importing my video from adobe rush to my galary
2 votesHi Jitendra,
I’m sorry you’re having issues importing. Can you please reach out to our support team with your system information, media type, and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Hello , you charged me double for my monthly subscription. I have bank records to prove it. Please refund my 2 months double payment to this
Hello , you charged me double for my monthly subscription. I have bank records to prove it. Please refund my 2 months double payment to this app subscription. That’s July and August .
1 voteHi,
Can you please reach out to our support team
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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1 vote
Hi Garon,
It can take up to 24 hours in some cases to process. If Rush is not showing you as a subscribed user after 24hrs, please reach out to our support team
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Help plz
Already purchased but still m not export my video with premium features
1 voteHi! Sorry for the trouble. Sometimes it can take up to 24hrs for the purchase to process. If you still have any trouble please reach out to our support team. Thanks!
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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let me export my video or at least save it!!!
Unless I give you £8 plus per month this app is worthless! I’ve just spent ages making a video and I can’t export it to social media. I can’t even save it . A wasted hour & so will need to leave & find a different app that actually works.
1 voteHi Abigail,
Thanks for writing in. Some additional information would be helpful to understand what the issue is.
Could you please reach out to our support team for assistance?
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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1 vote
Hi Hadi,
This is obviously unexpected. Can you please reach our to our support team
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Experiencing Major Issues
Consistently having new issues with importing files into premiere rush. Any altering of the speed of the files corrupts the files and turns the whole file red and doesn't allow further manipulation. Adobe CC is becoming more frustrating than helpful.
1 voteHi Tyler,
Sorry for the trouble. It’s hard to know what the issue is without more details. Can you please reach out to our support team with system details, Rush version, media type, etc.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Hi
I have upgraded but this adobe premier pro would not work with me. First i subscribed with iTunes but it did not work with me. I then signed in with adobe account and paid for another subscription. Premium features worked for me for the first session, but then again i dont have access to premium features. Why are you doing this to me?
1 vote0 comments · Adobe Ecosystem (Compatibility with Premiere Pro, Adobe Stock, Adobe Fonts, etc.) · Flag idea as inappropriate… · Admin →This should work immediately but it sometimes can take up to 24hrs. If this does not work for you, please reach out to our support team here
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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No image
I’m done with my video and now, the image appears black while anything else remains at its place correctly
3 votesYou video track is hidden. You can change this setting by going to the track controls and tapping on the eye icon. See more details here
https://helpx.adobe.com/premiere-rush/help/workspace-basics.html
Thanks!
Peter
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Fetching issues
There's a recurring problem with the app. I'm using the paid version for one month but I can't even use the app. It keeps saying it's fetching projects and I can't start a new one. I have repeatedly refreshed it on different days and it still has the same problem.
I worry that my subscription will run out before this is fixed and I will essentially be paying for another month for just one project I intended to do a week ago2 votes -
This app it's not working
It's Not working
1 voteHey Fredy. I’m sorry Rush is not working correctly.
Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to resolve this for you.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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1 vote
Here’s the information you need:
Thanks,
Peter
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Make it so that you can use the application in any way.
The app boots up just fine but will not play the footage nor allow for any form of edit to be made.
I have tried reinstalling it but no change has occurred.
1 voteHi Joshua!
Sorry for the hassle! Can you please reach out to our support team with your system information and specific steps on how to reproduce the problem?Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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