Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Multiple video layers...... that’s basic guys

    Multiple video layers...... that’s basic guys

    3 votes

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  2. I cannot export my video !!

    When I want to export my video the app crashing !!! Even if I changed into any other resolution !! I paid for this app and I worked many hours to edit that video and I cannot export it !!! Unfair !! Unprofessional!!

    4 votes

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  3. I cannot not render my video! Plenty of space!!

    I have been trying to render and export my video on the mobile app for 4 hours!!!!! It’s trapped in RUSH and it will just crash at 50%. There has to be a we to get this video out. Please advise!

    7 votes

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    1 comment  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues while exporting for. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  4. Some kind of fading Music in and out

    When you are importing a Sound file it could be great to have a opertunity to fade it in or out - is this already possible?

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Audio sounds like garbage

    Please do not change the audio, I had my music perfectly mixed but as soon as it was added to on this app it sounded like trash, just terrible. Can you please fix that and the clicking/skip noises in between

    3 votes

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    1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! I’m sorry you hit this issue. Please try disabling Use Optimized clips from the View menu.

    If you continue to experience this issue, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  6. It crashes while trying to export - I deleted the transition which made the error occur at different times Error code 1609629690

    I deleted the transition which made the error occur at different times Error code 1609629690

    2 votes

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all!
    I’m sorry Rush has had stability issues for you. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  7. Can you add multi layer video editing timelines

    Can you add multi layer video editing timelines

    1 vote

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  8. Problem in importing video

    I face problem in importing my video from adobe rush to my galary

    2 votes

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    0 comments  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jitendra,

    I’m sorry you’re having issues importing. Can you please reach out to our support team with your system information, media type, and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  9. Hello , you charged me double for my monthly subscription. I have bank records to prove it. Please refund my 2 months double payment to this

    Hello , you charged me double for my monthly subscription. I have bank records to prove it. Please refund my 2 months double payment to this app subscription. That’s July and August .

    1 vote

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    0 comments  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Garon,

    It can take up to 24 hours in some cases to process. If Rush is not showing you as a subscribed user after 24hrs, please reach out to our support team

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  11. Help plz

    Already purchased but still m not export my video with premium features

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Sorry for the trouble. Sometimes it can take up to 24hrs for the purchase to process. If you still have any trouble please reach out to our support team. Thanks!

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  12. let me export my video or at least save it!!!

    Unless I give you £8 plus per month this app is worthless! I’ve just spent ages making a video and I can’t export it to social media. I can’t even save it . A wasted hour & so will need to leave & find a different app that actually works.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Abigail,

    Thanks for writing in. Some additional information would be helpful to understand what the issue is.

    Could you please reach out to our support team for assistance?

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  13. 1 vote

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    0 comments  ·  Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Experiencing Major Issues

    Consistently having new issues with importing files into premiere rush. Any altering of the speed of the files corrupts the files and turns the whole file red and doesn't allow further manipulation. Adobe CC is becoming more frustrating than helpful.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tyler,

    Sorry for the trouble. It’s hard to know what the issue is without more details. Can you please reach out to our support team with system details, Rush version, media type, etc.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  15. Hi

    I have upgraded but this adobe premier pro would not work with me. First i subscribed with iTunes but it did not work with me. I then signed in with adobe account and paid for another subscription. Premium features worked for me for the first session, but then again i dont have access to premium features. Why are you doing this to me?

    1 vote

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  16. No image

    I’m done with my video and now, the image appears black while anything else remains at its place correctly

    3 votes

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    0 comments  ·  Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fetching issues

    There's a recurring problem with the app. I'm using the paid version for one month but I can't even use the app. It keeps saying it's fetching projects and I can't start a new one. I have repeatedly refreshed it on different days and it still has the same problem.
    I worry that my subscription will run out before this is fixed and I will essentially be paying for another month for just one project I intended to do a week ago

    2 votes

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    Not Actionable  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Fredy. I’m sorry Rush is not working correctly.

    Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to resolve this for you.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  19. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make it so that you can use the application in any way.

    The app boots up just fine but will not play the footage nor allow for any form of edit to be made.

    I have tried reinstalling it but no change has occurred.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joshua!
    Sorry for the hassle! Can you please reach out to our support team with your system information and specific steps on how to reproduce the problem?

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

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