Hello Eric,

I’m sorry you were given the wrong information from our support team. I’ll make sure that they are aware of the currently supported devices.

I know it’s too late now but for reference here is the list of currently supported devices for Rush

https://helpx.adobe.com/premiere-rush/system-requirements.html?promoid=VKW3KGBV&mv=other

Thank you for writing in. We’re frequently added more devices to the list.

Best,

Peter

Hi Petra!

Thanks for writing in. There’s not enough information for us to go off here. Feel free to write back in with more details about what you’re looking for.

All the best,

Peter

I’m sorry Rush crashed during export. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. We’d be happy to try to help resolve this.

Rush support:
@AdobeCare on Twitter
@Adobe on Facebook

Thanks,

Peter

Hello HoangYen,

I’m sorry you are running into issues rendering in Rush. Can you please please reach out to our support team with your system information and specific steps on how to reproduce the problem.

Thank you.

Peter

Thanks for writing in Sam. We appreciate your feedback. We look forward to continually improving the experience in Rush.

Cheers!

Peter

I’m sorry you are running into issues exporting in Rush. Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to try to help resolve this issue.

Thank you.

Peter

Closing request. Including my previous response here

Hello!

You can apply transitions to an audio clip. Here’s how

1. Select an audio clip in the timeline
2. Open the Transitions Inspector, select any of the transitions

This will apply a transition to the beginning and end of your selected clip. If you want to apply a transition to only one side of the clip, you can drag and drop the transition to the desired position.

We’re thinking of ways how we can make this more clear to users in the future. We would love to hear your ideas on how you’d expect/like this to work.

Thanks,

Peter

Sorry for the trouble Johnny. If you’re still experiencing this issue in the current release of Rush, please reach out to our support team for immediate assistance.

Rush support:
@AdobeCare on Twitter
@Adobe on Facebook

Thanks,

Peter

Hi Jenevvxn,

Sorry, you’re running into this issue. The red screen and exclamation mark means that your media is not connected (offline) and needs to be linked.

On Windows, you can right-click on your clips in the timeline and choose “Find and Connect” this will allow you to navigate to where your clips are and connect them. If you have any trouble with this, please get back to us here http://adobe.ly/rushbug, and we can troubleshoot further.

For more information on how sync works in Rush, please see this article
https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

All the best,

Peter

Hi Richard,

Thank you for writing to us. Our website has many helpful tutorials. You can find them here:
https://helpx.adobe.com/premiere-rush/tutorials.html

If you have any additional questions, please reach out to our support team or our user to user forum

@AdobeVideo on Twitter
@Adobe on Facebook
adobe.ly/rushsupport – User to user forum

Happy editing!

Peter

Hi Hannah,

I’m sorry Rush is not working well for you. Would you mind filling out this form so we can learn more about your device/project and try to help you resolve this?

http://adobe.ly/rushbug

Thank you!

Peter

Hello Josh,

I appreciate you writing in. I’m sorry if you have not received the support you need. We absolutely try our best to respond to as many users as we can, but I know posts can be missed sometimes. Here are the best channels to reach out to us for
support/questions:

Adobe support:
@AdobeVideo on Twitter
@AdobeCare on Twitter
@Adobe on Facebook

Rush user forums:
http://adobe.ly/rushsupport
This is user to user but Adobe folks to look here as well

We want to make sure Rush is not ever getting in the way of you creating.

All the best,

Peter

ps: I’ve set the status to “Not Actionable” only because three’s not a better option. We’ll make sure to take action on being responsive.

Hey Howard!

Thanks so much for writing in and sharing what steps worked for you to resolve this.

Glad you’re enjoying Rush. Happy editing!

Peter

Hey Mike,

Rush currently has 3 default transitions. You can find additional transitions in the Title Inspector. Tap on More Titles > Search for Transitions.

Here’s a video showing how to use transitions from Adobe stock in Rush and how you can also customize them
https://www.facebook.com/adobevideo/videos/457246241622424/

Best,

Peter

Hi Shayan,

I’m sorry sync was not working correctly for you. If you are still experiencing any issues in the current version of Rush, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

Rush support:
@AdobeCare on Twitter
@Adobe on Facebook

Thanks,

Peter

Hi Nafis,

This is all really great feedback! Thanks for taking the time to write in. Unfortunately, it’s difficult for us to track multiple requests when it’s grouped into one.

The good news is, Speed has already been added to Rush, and the pans/zoom and LUT support have their own request. Please add your votes to those.

Thanks again for the feedback and support!

Happy editing,

Peter

Hi Tom,

Thanks for writing in. Audio tracks are not flattened when opening a Rush project in Premiere Pro although I understand why it appears that way.

There’s a known issue when opening a Rush project in Premiere Pro where extra audio tracks are created (your audio is placed in A32). To resolve this please follow these steps

1. Open Rush Project in Premiere Pr
2. Right-click on the track header
3. Select “Delete Tracks…” > Select Delete all empty audio tracks

At this point, you’ll see all of your audio tracks. We hope to improve this experience in a future release. If you have any follow up questions please reach out to us here

Support forum link: adobe.ly/rushsupport
@AdobeVideo on Twitter
@AdobeCare on Twitter
@Adobe on Facebook

Cheers!

Peter

Hi jolanir,

As other users mentioned this should be working fine in Rush today. If you’re having any trouble withing with logos/stills please reach out to us here

Support forum link: adobe.ly/rushsupport
@AdobeVideo on Twitter
@AdobeCare on Twitter
@Adobe on Facebook

Thanks, (YOUR NAME)

Best,

Peter

Hi Phil,

I appreciate you writing in with this suggestion. We’re aware of the stability issues during export on iOS. We’re actively working on improving the performance.

Thanks again!

Peter