Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. The license inspection

    I have been without service for 3 months and my license ends on December 14, 2021, it is impossible the contact and solution for me

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Super non-intuitive app

    Really basic functionality is hard to discover and hard to use. Really irritating app that I would never buy if it wasn't included CC

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sugiero que hagan que funcione?

    Lo compre y no puedo hacerlo funcionar con sus funciones “Premium”.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix your bugs......

    Constantly failing.... Make a monthly payment to a program that constantly fails and stops working..... Just the pain to put together a video..... No it's not my computer... It's your ****** software.... Fix your chit.....

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for taking the time to write in. Sorry Rush has not been performing as it should.

    If you haven’t done so already, please reach out to our support team and provide as much detail as possible about your experience, and we will do our best to address the issues. Here’s the contact info

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    All the best,

    Peter

  5. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. What if the app didn't crash everytime I try to use it?

    the past few days Rush has been crashing A LOT, since the last update. And today it's been just impossible to work, the app crashing as soon as I click on any file.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues for you. If you are still experiencing stability issues in the current release, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  7. I have a lot of things to say.

    First of all... this is supposed to be included with my subscription, yet there is a limit to the number of videos I can export?

    Secondly, this is soooooooooo NOT user friendly!!! I followed along with the tour and still don't know what I'm doing!!! Of course, Adobe is not known for being very beginner friendly with any of your products.

    How are you supposed to learn anything about video editing?

    My videos look like totally **** in the app as well. They are green and magenta and have a double vision effect going on. I feel like I'm on…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback, Cristi.

    Sorry, you did not have a good experience in Rush. It sounds like your GPU is not playing nice with Rush. Updating to a new driver or rolling back can help resolve this issue.

    Rush is included in the following subscriptions – All Creative Cloud apps, Premiere Pro, and Rush single app.

    If you’re interested in getting any help, please reach out to our support team.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  8. How do I create a new layer?

    Is 5 the max? Just trying to create a new layer. Thanks!

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    1. Go to the Help menu in Rush to sign out
    2. Quit Rush
    3. Relaunch Rush, and sign in from there

    If this does not help please reach out to our support team.

    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks!

    Peter

  10. $9.99 per month and still can’t use the Premium features!

    I am being billed $9.99 per month for the premium subscription and still can’t use them, why?

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    It can take up to 24 hours in some cases to process. If Rush is not showing you as a subscribed user after 24hrs, please reach out to our support team

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  11. Please provide layers options

    Please provide layering of phone on video and video over video

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Some kind of fading Music in and out

    When you are importing a Sound file it could be great to have a opertunity to fade it in or out - is this already possible?

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Experiencing Major Issues

    Consistently having new issues with importing files into premiere rush. Any altering of the speed of the files corrupts the files and turns the whole file red and doesn't allow further manipulation. Adobe CC is becoming more frustrating than helpful.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tyler,

    Sorry for the trouble. It’s hard to know what the issue is without more details. Can you please reach out to our support team with system details, Rush version, media type, etc.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  14. Fetching issues

    There's a recurring problem with the app. I'm using the paid version for one month but I can't even use the app. It keeps saying it's fetching projects and I can't start a new one. I have repeatedly refreshed it on different days and it still has the same problem.
    I worry that my subscription will run out before this is fixed and I will essentially be paying for another month for just one project I intended to do a week ago

    2 votes

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    Not Actionable  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make it so that you can use the application in any way.

    The app boots up just fine but will not play the footage nor allow for any form of edit to be made.

    I have tried reinstalling it but no change has occurred.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joshua!
    Sorry for the hassle! Can you please reach out to our support team with your system information and specific steps on how to reproduce the problem?

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  17. Rush won't open on my Windows 10 Laptop.

    I edit videos once a week. Each week when I try to open Rush it starts up but gets stuck before any of the projects are loaded. (Screen shot attached.) Some weeks I'm able to get past this by trying multiple times, reinstalling or rebooting my laptop. (I don't know if any of these options is actually helping the situation.) Today nothing's working. Very disappointing. Rush is the simplest editing tool I've used but it's just not proving reliable enough with my setup.

    3 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Sorry for the trouble. Can you try the following:

    1. Go to the Help menu in Rush to sign out
    2. Quit Rush
    3. Relaunch Rush, and sign in from there

    If that does not help please reach out to our support team with your system information

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  18. The App has hung, just shows error

    I've signed up for the monthly paid plan for Premium Rush but after making just one video, the app has hung. It shows me an error mode each time I try to make a video. What do I do? And now it's not even visible on Play Store so there is no way to update the software.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Diipt,
    I’m sorry Rush has had project creation issues. If you are experiencing this issue still, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  19. Please do something to address the red screen and exclamtion mark

    I'm so frustrated with you guys and Adobe Rush with the Red Screen and exclamation mark - very disappointed - probably going to cancel the service - why can't you guys address this issue?

    1 vote

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jenevvxn,

    Sorry, you’re running into this issue. The red screen and exclamation mark means that your media is not connected (offline) and needs to be linked.

    On Windows, you can right-click on your clips in the timeline and choose “Find and Connect” this will allow you to navigate to where your clips are and connect them. If you have any trouble with this, please get back to us here http://adobe.ly/rushbug, and we can troubleshoot further.

    For more information on how sync works in Rush, please see this article
    https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

    All the best,

    Peter

  20. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry you are running into issues exporting in Rush. Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to try to help resolve this issue.

    Thank you.

    Peter

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