Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. This lags on a Lenovo Leigon! I get better results on my P20 Pro with Adobe Clips and not good enough.

    I have a feeling this will be due to a lack of understanding of how your software stores and uses data. A tutorial on how to optimise pc performance would be ace. If this is the cause... Would it help that clips are uploaded to the cloud and then imported or to lightroom? Or is this just that your program is incompatible with low internet speeds. I live in rural Spain so this is an issue here. I need to find something which will work. If your product is not going to be suitable for my use as a result…

    1 vote
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    1 comment  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fix the stuttering playback in edit mode

    Video playback in editor stutters. Full Premiere is fine with same clips. Even just a plain audio track with stills stutters! I have a 10 core/20 thread 64GB RAM system so it is not a hardware performance issue!

    2 votes
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  3. Fix your Playback Lag in IOS

    Please fix your Playback Lag in IOS, I was working on a video but the lag is just too painful to watch, please fix it.

    5 votes
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    1 comment  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  4. Constant crashing

    Ive tried to purchase rush premium 25 times in the past 30 minutes however the app tells me the product doesn’t exist and then proceeds to crash. You’re companies laziness has become infuriating to me. Fix these issues that I and everyone else who uses this app suffer from because I don’t see anyone doing what is needed. On these forms I hear excuses and misdirection, and in some cases closing threads without actually addressing issues. It’s laziness and anti consumer actions like this that cause companies to sink. You think it won’t happen now but it will. Fix this.

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  5. Give us an fps option in the speed slider

    Give us an fps option on the speed slider so that i can set things to 24p and not have to do any math.

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can’t even watch full video I edited.

    I am unable to make it two minutes without the app crashing. It’s actually infuriating. I hope to get a response soon. Poor ratings and reviews when I can’t even watch the video I am hardly able to edit. It crashes left and right.

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  7. NATIONAL USA American Legion presentation in product and its not working!

    After rendering in every way possible, it says no internet connection likes it's by default to prevent sharing... I even upgraded storage and rendered in every setting... I am trying to show leaders of American leaders all around the country at this national convention this product example.. with content I just captured.. and this failed... please call me with immediate fix 4123780321 to make sharing work! Daily clip recap is already done

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  8. terrible playback quality

    My video won't play without skipping, lagging, repeating the last half second it just played, etc... is it a bug? What's wrong?

    12 votes
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    5 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  9. Latest version crashes on iPhone XR

    Despite the update... Getting tired 😓 of this. How comes a few dollars costing app like InShot operates flawlessly on my iPhone XR?

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  10. Terrible playback

    The playback quality is absolutely awful and is laggy and skips parts. I see quite a few people have this issue but no one has helped. I have an iPad Air if that helps

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Reduce crashing to less than 20 times creating a 3 minute clip. Crash reports sent. This is Beta at best, I find it ridiculous to charge

    Don’t charge until stable, very bitter it crashes so much, especially when people want me to teach how I make clips on it. Using a mobile phone that crashes then recovers multiple times per minute is stupid.

    Your basically using people like myself pay to be testers with no advantage to myself, a massive benefit I guess in Millions to Adobe.

    Suggest you sack the marketing manager.

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  12. Frames

    My frames on mobile are very slow and laggy and I wonder if there is a reason for it being laggy or is there a way I can change it

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  13. [BUG] Splitting a clip with speed

    Splitting a clip with speed changed, on the non-sped area will result in a clip with a wrong speed. The new clip should have speed 100%. Check video for info.

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  14. I can't even log in without the app crashing.

    Every time I try to log into the app on Android, it always brings me back to the log in screen. The app then crashes and closes itself. Every time this happens. I have had the same issue on every version I have had installed. I did log an error and sent a screen shot video of what happens.


    1. What device/computer do you have? Samsung Note 9

    2. What iOS/OS is your device/computer running? Android version 9

    3. What steps did you take the led up to the crash? I'm just trying to log into the app.

    4. Can you provide a screenshot…
    2 votes
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  15. I have the paid adobe rush and it keeps crashing

    It’s so frustrating, I choose a video I just made and want to edit but it doesn’t load. It is 5 minutes long

    1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  16. GPU acceleration!!

    this doesn't seem to use GPU acceleration at all. the Windows task manager shows CPU usage pegged at 100% on playback, and no GPU usage at all. even with low quality playback selected, this is slow and hardly usable.

    12 votes
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    2 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  18. App on my Galaxy S10+ is slow and very laggy.

    The first time I used the app, it crashed. I went to close it, resulting in my phone crashing (the first time this has happened since I got it). The animations and very stuttery in the app and overall it is very laggy and buggy.

    2 votes
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improve Performance

    I have a pretty good laptop that runs Adobe Premiere CC 19 smoothly, full quality 1080p preview, but i can't play more than 2 seconds of PROXIES in Rush. Terrible and useless. Can't use this software for basically... nothing.

    11 votes
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    2 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
  20. app crash after editing "big" project

    I finish doing a >6min video 480Mb. I can export it to YT and I am happy. I then try to reopen the app and it simply crash, (can not open the app).
    here is video 1 of crashing
    https://www.youtube.com/watch?v=VLZ0X3JUOXQ
    video 2 of crashing
    https://www.youtube.com/watch?v=g9P-kdgAWuk

    I delete the app from my iphone and reinstall it to make it work.

    iphone 8 running ios 12.1.2
    editing 1080p 30fps from osmo pocket.
    All videos are from 10sec to 1min and final video under 7min
    I have 10-20gb free on iphone.

    6 votes
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →
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