Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Actually create a program that will export a video

    I have attempted to export my video FIVE times and each time this program has messed up. Not to mention, it took almost two hours every time I have exported it. I attempted to export it straight to YouTube and also locally. None have worked. The first one only exported half of the video. Every one after that has said "Playback Error". What am I paying for?

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m really sorry for the bad experience using Rush. A new release came out yesterday, hopefully, that will help. If not, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  2. 1080p Export

    Currently the app only supports 720p/720p30. It would be great if you can add full hd export :)

    3 votes

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    3 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    Rush supports up to 4k exports. As mentioned in one of the comments below, Rush does not allow you to upscale your media at export. Meaning, if your project size is 720p, Rush will only offer 720p as an export option.

    Note: Rush will base the project size on the largest resolution clip imported when the project is created.

    I hope this clears things up! If you would like to be able to upscale your project, please file a new request.

    We appreciate your feedback!

    Peter

  3. Sharing to YouTube

    So I have a YoutTube account I shared one to YouTube and now I can’t anymore. It says I have to have premium.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Sorry for any confusion. It seems that you have a free account. With a free account, you can export to YouTube, but you do not have access to all of the features available in Rush.

    In order to export your project, you need to upgrade or remove the premium feature used.

    Cheers!

    Peter

  4. 1 vote

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    2 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  5. I cannot export my video !!

    When I want to export my video the app crashing !!! Even if I changed into any other resolution !! I paid for this app and I worked many hours to edit that video and I cannot export it !!! Unfair !! Unprofessional!!

    4 votes

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  6. I cannot not render my video! Plenty of space!!

    I have been trying to render and export my video on the mobile app for 4 hours!!!!! It’s trapped in RUSH and it will just crash at 50%. There has to be a we to get this video out. Please advise!

    7 votes

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    1 comment  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues while exporting for. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  7. It crashes while trying to export - I deleted the transition which made the error occur at different times Error code 1609629690

    I deleted the transition which made the error occur at different times Error code 1609629690

    2 votes

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all!
    I’m sorry Rush has had stability issues for you. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  8. 1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Garon,

    It can take up to 24 hours in some cases to process. If Rush is not showing you as a subscribed user after 24hrs, please reach out to our support team

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  9. Help plz

    Already purchased but still m not export my video with premium features

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Sorry for the trouble. Sometimes it can take up to 24hrs for the purchase to process. If you still have any trouble please reach out to our support team. Thanks!

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  10. let me export my video or at least save it!!!

    Unless I give you £8 plus per month this app is worthless! I’ve just spent ages making a video and I can’t export it to social media. I can’t even save it . A wasted hour & so will need to leave & find a different app that actually works.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Abigail,

    Thanks for writing in. Some additional information would be helpful to understand what the issue is.

    Could you please reach out to our support team for assistance?

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  11. 1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Fredy. I’m sorry Rush is not working correctly.

    Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to resolve this for you.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  12. Video project crashes

    Video crashed several tines . I can’t export my project. Rush should fix this.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Monet,

    I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. They would be happy to assist you.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  13. Export

    Let me actually export anything! The export failed all 3 times and it counted against my 3 free exports. It should be 3 successful exports

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Ryan,

    I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. They would be happy to assist you.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  14. I upgraded rush but still unable to upload or share my video

    Please rectify the issue else refund money back . Spent so much time creating video . But I spite of paying not able to export it . Please fix issue asap

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Chitra – I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  15. Video cannot render

    I am trying to export at 5 min video but every time it is about to finish, it tells me that the video failed to render. I am usually able export longer videos, but it won’t work for this one.

    2 votes

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Serious crashing issues!!!

    Serious crashing issues! Please look into this!!

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joanna,

    Sorry Rush is crashing for you. Can you please reach out to our support team and provide details about your your device and steps that led to the crash?

    @AdobeCare on Twitter
    @Adobe on Facebook
    adobe.ly/rushsupport support forum

    Thanks,

    Peter

  18. 4 votes

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Export to device and not a social media platform...

    You haven’t fixed it so reposting. I don’t want to EVER post a video to facebook before I’m able to have a copy for myself on my iPad.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rachael,

    Rush does save to your Camera Roll first. Here’s how it works:

    1. Tap on the Share button
    2. Tap Export

    Once the rendering is complete, the rendered file is saved to your Camera Roll. We then give you options to publish to multiple social destinations.

    If this is not working for you, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  20. Crash when exporting

    Premiere crash when I try to export my video. I hope they fix this issue asap, I had a deadline that I missed because of this.

    1 vote

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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush crashed during export. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. We’d be happy to try to help resolve this.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

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