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This issue exists since one year and adobe is not able to fix it? This is really a shame...
I will switch back to filmora. This finally gets the job done.

Service is so bad.

This happened to me today after I updated to 2.5.0. Was working fine before. Now I can't import anything from my iphone even though I have changed no settings. Uninstalled and then installed 2.3. Got the same message.

I can see offering advanced features in Premiere Express and the Creative Cloud version but c'mon...something this basic doesn't work? It's like offering a free version of Photoshop but with JPG support disabled.

ALEXANDAR BISERCHICH IS SOOOO RIGHT !!!

Fix this. Ridiculous this is still an issue.
Using Windows 10, Premiere Rush v 2.5, paid subscription.
Reverting to older versions did not work.

Nice job Adobe your customer service sucks!!! I have premiere rush as part of my package. I keep getting the message when trying to save an edited file. "This file requires the HEVC codec which is included with a Creative Cloud membership." I already have that HEVC codec installed on windows 10 pro. I already have a paid subscription with Adobe that includes Premiere Rush. I spent three hours talking to a bunch of knuckle heads that could not get it through their thick heads I do not need to purchase rush when it was already included in my current plan. Bouncing me between technical support and billing people each claiming it is the others problem. All refusing to believe that I have rush as part of my plan, even after I screen shot them what was actually in my plan. Then they came up with some **** I had the trial version and could only export three videos, Clearly your so called team of experts do not know what they are doing. This is after I have exported dozens of videos prior to this issue. I discovered it has something to do with the H.265 compression. fix the problem and get rid of your current customer service people who know nothing about what is going on. Hire real experts!

Still broken. v2.5.0 (Build 403). I uninstalled and reinstalled the app without any success.

HEVC is installed on a Windows 11 machine and I have no issues opening the files in any other app except Rush, for which I have a paid subscription, nice...

Adobe, wake up!

The scam comments here are literally same as useful as Adobe Premiere Rush and the support for it. Has this project been abandoned? Remind me again, why should we pay for this?

WTF ADOBE !!!

Completely disappointed with Adobe, their customer service reps don't even know how to address the problem. They told me I have a 'trial version' of Premiere Rush and that I am only allowed 3 exports which is not the case! The basic version of Premiere Rush comes with the Photography package. The issue is the CODEC they are trying got get you to upgrade to Pro! Ridiculous. I tried PRO, it is way to complicated, over my head! I just want a simple program which the Basic Premiere Rush is and now they are stating I have to upgrade in order to use 4k video footage with the program. Bait and Switch! I was using the basic program for weeks with 4k video from my camera and now I am getting the error message stating I need to upgrade to get the CODEC required for 4k! I guess I have to jump ship from Premiere Rush and it won't be to PRO, or any other ADOBE Video product. Super disappointed.

Same issue, end of June 2022. It's trying to get me to spend $600 a year to get access to this one codec so rush isn't useless to me. Downloading DaVinci Resolve to try to get a little work done that should be able to be done in my paid for version of Rush. The Absolutely bonkers TCO and the quality of products is just horrible

Same here, usually using Resolve, thought I'd try rush to potentially recommend it to someone - Open, drop a 4K60 HEVC file, get the same message. I'm on the photography plan. This is pathetic. Obviously that software is to be considered worthless.

Is this for real? I just purchased a GoPro10, shot hours of footage, spent countless hours/days editing it, and now I can't export my projects? Are you serious? What in gods name are you people doing? How can you not be completely ashamed to even have this product in your lineup if it can't even edit/export the main industry standard codec?

I got here by investigating odd crashes I was having while editing my videos, and noting that they coincided with this error message(it crashes soon after it pops up). I thought my laptop was to blame...

I can't get over this not being a joke... I am back at zero.. Useless program(I mean, really... what can it even do without this working?), terrible company for promoting it. I actually have a significant amount of my life dedicated to this current project, and this is now causing serious headaches. I am at a complete standstill. I am not sure my laptop can handle pro, nor am I sure I want to upgrade given Adobe's terrible support of Rush.

I am starting to rethink my belief that Adobe sets the standards for digital imaging and editing.

PLEASE fix this. I do not want to pay for Premiere Pro just so I can successfully render my Rush projects. Downgrading to 1.5 also DOES NOT WORK.