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Premiere Rush error message: "This file requires the HEVC codec which is included with a Creative Cloud membership."

Customers are having this issue when trying to import video footage into Premiere Rush:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

But this is happening to users who already have a plan that includes the paid version of Rush.

This happens with recent versions of Rush, including release 2.0.
(Downgrading back to version 1.5.54 sometimes avoids the problem and allows the import.)

More details and examples given on this Adobe Community thread:

https://community.adobe.com/t5/premiere-rush-discussions/this-file-requires-the-hevc-codec-which-is-included-with-a-creative-cloud-membership-to-upgrade/td-p/12107208

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  • AJ Manzanares commented  ·   ·  Flag as inappropriate

    I got around this with my in-camera Settings (on my Google Pixel 4XL). I went into Advanced Settings and toggled off the "Use H.265/HVEC" option so that it saves it as H.264/AVC instead. I don't know if this satisfies anyone, but after I did that, I was able to import 4k videos into Adobe Rush.

  • Lori Schweigert commented  ·   ·  Flag as inappropriate

    I am getting the same error on gopro 9 and 10 videos. I was able to edit and export before but now with the new update it is a real problem.. I have the photo plan with lightroom and photoshop with the Rush app separate. It is frustrating to be paying for an app that I can't use to edit videos. Perhaps an adjustment to the billing should be in order until the problem is fixed.

  • David Parisoe commented  ·   ·  Flag as inappropriate

    Same issue here and I have the Photography plan which includes rush now. 1.5.54 is working but not the later versions.

  • Thomas Kramer commented  ·   ·  Flag as inappropriate

    Ich möchte gern erfahren weshalb der HEVC Codec mit Rush auf dem Desktop nicht unterstützt wird? Alle Tipps aus dem Thread habe ich ausprobiert. Nichts hift.

  • Christian Schmidt commented  ·   ·  Flag as inappropriate

    Short update: It seems, that the older version is also not working ... maybe I didn't try the 4k 120 fps videos before :-/
    I hope, it's gonna be fixed soon as I really like Rush - but if it's not able to handle my GoPro videos, it's worthless :-/

  • Darren McLoughlin commented  ·   ·  Flag as inappropriate

    Same. Using Windows 10, have HEVC codec installed and can play the source video (not GoPro) in other apps no problem. Worked before and works fine on mobile. Photography plan here.

  • Logan Mineer commented  ·   ·  Flag as inappropriate

    same issue. Gopro 9 files wont import. I have the photography plan and premier rush as a paid app

  • Christian Schmidt commented  ·   ·  Flag as inappropriate

    Hi everyone :-) I also ran into this error ... I'm using GoPro 10 video files and the error occurs, when I try to export the video. It displays the mentioned error message and stalls the software :-/ I installed an older version (I think 3 versions older) and there it works (at least for me). Would be great, if this will be solved in the next version :-) Thanks a lot and stay safe!!! :-)

  • Robert Martinez commented  ·   ·  Flag as inappropriate

    I'm getting the same issue. I was able to use one of my files, but the other three (which were all recorded on the same device) cannot be imported. Gives the same codec message. I'm using the Photography plan.

  • Carl Madaffari commented  ·   ·  Flag as inappropriate

    Paid for "All app" plan and not able to access on my Mac this morning. All worked fine yesterday. Have uninstalled Premiere Rush and reinstalled it and also tried older versions.

  • Martyn Button commented  ·   ·  Flag as inappropriate

    With a liitle more investigation, I believe the issue lies with the age of the PC in use.
    I have two desktop pc's which (even with the window 10 HEVC codec) will not show any HEVC encoded videos from my GoPro. However a newer laptop will show the very same clips.
    So I beleve this must be down to the video card specification, or the processor used. The h264 encoded videos are fine.

  • Steve Dontwant commented  ·   ·  Flag as inappropriate

    Same issue. Photography plan has Premiere Rush "Available in your plan". It used to work with 4k and 8k video, but the most current release gives the HEVC codec error message as noted in the Adobe Community thread.

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