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Support HDR video from iPhone 12

Why can't videos recorded from iphone 12 be added to Premier Rush

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Cuong Vu shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • bk commented  ·   ·  Flag as inappropriate

    Same here, waiting for app patch to address issue with iPhone 12 file format

  • Zach Kratzsch commented  ·   ·  Flag as inappropriate

    I am also having this issue with adobe premiere. And im also having issues with premiere pro. i have found an issue when i record a video with iphone 12 pro and trim the original on the phone it doesnt work on premiere pro when i export it, the only way ive found to fix it was to go back to the orginal file and revert to original then when i trimmed it this time i saved as a new video and that got around it but it was a few hours of headaches before i figured that out so there is also an issue when importing files that have been trimmed on the iphone 12 pro into adobe premiere Pro.

  • Brie Friedman commented  ·   ·  Flag as inappropriate

    I have the same problem. I hope it’s fixed soon. It’s been a real pain in the neck to try and convert my HDR videos to a supported format. I find that my quality decreases and that’s not fun. Hope it’s fixed soon!

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hello,

    We're sorry for this inconvenience. We're working as fast as we can to add support to the latest HDR format from Apple. For now, the solution is to disable HDR format in your device's Settings.

    Open Settings > Camera > Record Video, then toggle off the switch next to "HDR Video."

    Thank you,

    Peter

  • Jay Cruz commented  ·   ·  Flag as inappropriate

    This app is useless now. All my videos on my iPhone 12 pro use a different format which your product needs to support. I can't import videos nor does it make sense to convert them.

  • Ross Miller commented  ·   ·  Flag as inappropriate

    I cannot import video from IPhone 12 on latest version downloaded of Rush 8th Nov 20. Error says incompatible media type.

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