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Loading error

I don’t know if it’s just me, but graphics do not load. I’ve tried deleting and redownloading apps so many times but don’t work :(

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Seoha Kim shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Amber Urick commented  ·   ·  Flag as inappropriate

    I'm having this issue currently...it's been about 4 days and all JPegs and text/overlays will not load. They cause pausing when the video is played back

  • Phloto commented  ·   ·  Flag as inappropriate

    Still an issue!! Ive missed multiple deadlines now because this pos can’t load a simple jpg.

  • Max Svobodny commented  ·   ·  Flag as inappropriate

    This is extremely frustrating... I have been using these app for months on a mac and pc and have really enjoyed using it. I was using my cousins and today I decided to download it myself on my pc and the graphics do not work at all. I just clicked the try for free and did a fresh install on a pc and these feature do not want to populate at all. It works on the ipad but I need to have access to all the features on my pc. I have tried all the trouble shoot options and have not been able to remedy the situation. Like everyone else has stated this seems to have happened after an update. The only good thing is that I haven't spent money monthly yet and wont until this bug is fixed. Can someone please fix this or point me to a better product. Thanks

  • Rene Schoenmakers commented  ·   ·  Flag as inappropriate

    After updating Premiere Rush I have the same problem. Try to add a graphic and I get only empty tiles with a moving gradient as if they are loading. Checked WIFI and even used a cable connection but no result.
    Does someone have the solution?

  • Zwet commented  ·   ·  Flag as inappropriate

    After aprox 4 weeks no Tiles it solved itself.
    I cannot remember if there was an update.
    And until today everything works okay again.

  • Mark Ciesielski commented  ·   ·  Flag as inappropriate

    All titles were working fine, then I updated the APP and now I get nothing. I go to graphics, then insert graphic and from there I get blank boxes. No titles, no transition graphics, no overlays. I wish I hadn't updated. I have good internet connection, have waited over 10 minutes, have re-signed in. Not sure what else to do.

  • Thomas Spencer commented  ·   ·  Flag as inappropriate

    Same issue. Happened only after Rush updated to newer layout (within the last week, approximately) All other features are working fine (cropping, overdubbing, changing aspect ratio, exporting clip, etc)

    I'm able to select a title graphic, I get a pause with the little blue circle showing it appears to be loading, but then I'm put back to the project screen and nothing has been added.

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi Seoha,

    That's odd. This is going to sound obvious but have you verified your internet connection?
    Have you tried waiting 30 seconds or more?
    Signing out and back in?

    Let us know and we'll look into it. Haven't seen that issue yet.

    Thanks for the report!

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