How can we improve Premiere Rush?

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It crashes when I put new media files such as video clips. Please fix this, my device is iPhone XR

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Nora Di Leo shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi Nora,

    Sorry Rush is crashing. Are you trying to import clips that were recorded on your phone or from another source?

    A few things to try:

    1. Hard Reset Your iPhone:
    a. Press and release the Volume Up button quickly.
    b. Press and release the Volume Down button quickly.
    c. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

    2. Reinstall Rush

    Let us know if that helps.

    Peter

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