Unsupported media type
I have been using Premier Rush for some time. And today, started revising an error when creating a video unsupported media type 1 of 1 media could not be imported. I am importing the same type of video file that I have importing since I started working with Rush. Is there an fix coming out?
Great news! This issue has been fixed, and an update (1.5.2) will be available in the App Store today! If you run into any problems with import, please submit a new post.
Thanks for your patience on this one.
Jonathan Oracz commented
IPhone 12 Pro videos from the camera roll are not compatible. Please will you update me on when the app will be updated to support this.
Barbara Hennelly commented
Any word on when iphone 12 video will be able to import into Rush????
Ewa Sjöborg commented
I make videos with at the same way as yesterday ( samzung s20) but now rush says unsupported media!? And will not accept it.?
Hendrik Martz commented
I tried to add 10bit h.264 from a Lumix GH5s to rush running on an iPad Pro today. It said "Unsupported media type"
Ernesto Castellanos commented
Doesn’t work on my iPhone 12 Pro. Can someone escalate to Adobe?
Raymundo Rubi commented
Video shot with iPhone 12 pro not able to import to Rush. Welp, guess it’s time to delete app.
Michel Pais commented
I just bought the yearly premium account but I can’t upload the video’s from the iPhone 12.
What do I need to do ?
Jason McArtor commented
Can’t import video clips shot on iPhone 12.
Daniel Toennies commented
Having the same issue everyone else is having for my iPad and the new iPhone 12 pro. Media type is not supported. Please help
Sam Werrell commented
I’m having same issue with iPhone 12 pro. I get this message when I get a video directly on the phone.
Can’t even open it if I send it to my other iPhone.
Please fix this.
Pe Sa commented
Unsupporting media problems on importing videos in iphone12 pro. Any update?
Carlos Parra commented
Still having issues with native iPhone 12 pro video imports into Adobe Rush from my phone app.
Karen Cho commented
I composed an audio clip in garage band and tried importing it into PRush. It’s telling me the file is incompatible. These are AIF files. Are these file types not supported or what am I doing wrong?
Graham Carlow commented
I am still having a problem with this Oct 2020. Version 1.5.34. Fuji xt4 h.265 video will not import into the mobile iOS version of Rush. I can import them into the desktop version of Rush but that rather defeats the whole point doesn’t it.
The H.264 video files import without problem into all versions of Rush.
Daryn Clevesy commented
I have been using Adode premium rush for a couple months now and have made a few videos with ease and a successful import/download to my desktop and then into google drive.
Now when I go to go "share" and import/download my most recent project it downloads to my desktop but when trying to open a message pops up saying "The file isn’t compatible with QuickTime Player." When I go to upload this video into my google drive, the video downloads and then says the document does not exist...?
Do you have any solutions for me? Again, I am new at this software and any advice would be well appreciated.
Rush should support any format that is natively supported on the device (eg plays in the gallery/camera roll).
If you have files that do not playback /import correctly, please send me the file so I can try to understand why it's not working. Please upload to any file sharing site (Google, Dropbox, etc).
Edie Okamoto commented
I keep getting unsupported media errors. Where can I find what media is supported?
derek worthy commented
Rush isn’t allowing me to import png format file on iPhone.
Brandon Bollinger commented
Unsupported media type is still happening with version (1.5.16) Using with an iPad Pro & 4K video. Please help.
nat johnson commented
This issue is still happening.