I upgraded but still canāt export my video!!!!! š”
Help please!
Sharese Hopkins
shared this idea
93 comments
-
Yonathan Martinez
commented
Not upgrade subscription, anyway you canāt export video
-
RaffertyBridges Vlogs
commented
The upgrade takes up to 3 working/business days to start working on your device. If you purchase the upgrade on a Friday do not expect to receive the upgrade on your device until the Wednesday/Thursday at latest!
-
Michel Mekoulou
commented
I canāt export a video that I edited since yesterday. I upgraded my ado de version but I still canāt export. /itās an emergency, I need a video for a show this afternoon.
-
Barbacena Ysabel
commented
Hi guys!! I just finished my work, but I don't know why I can't export my project :( help please
-
Denham Pereira
commented
17th June 2020 and still no fix for this issue! Absurd!! I still canāt export from Rush!!! What a joke!!
Such a high subscription payment and why is there no after care for their products?? Just NOT acceptable!!! -
sanjay santhosh
commented
after editing I tried to export my video and it shows low level exeption occurred. error code 3
why is this happening -
Stacey Walker
commented
Same problem, can't share the video through paid subscription!š”
-
Rose Sianturi
commented
you should stick to 1.5 , that's the only solution for now.
-
Sheetal Badami
commented
I upgraded the software, but cannot share it
-
Thomas Rabsch
commented
I have the same problem. After the upgrade the export doesnāt work anymore. That sucks
-
Alex GƔl
commented
OKAY GUYS LISTEN EVERYBODY. (SOLUTION FOR MOBILE VERSION)
It was a painful process, I already wasted 1 week from my subscription but I have figured out a solution.
The main problem is if you login with your Facebook. The system won't connect your subscription, since you have only a social login which is kinda different than a standalone Adobe ID login.
What to do?
1. Install Creative Cloud application.
2. Login with Facebook.
3. Logout from Creative Cloud application.
4. Login with Adobe ID
5. It will say: you logged in only with Facebook previously. Please reset password and confirm with your e-mail. (e-mail which is used on your Facebook)
6. You confirm, create a new password.
7. Logout from all devices checkbox.
8. Then login to the Creative Cloud with Adobe ID.
9. Start Rush from Creative Cloud and login with Adobe ID if needed, but it will automatically logs in, and the "Upgrade" will disappear if you have bought an active plan. -
Jesse Hughes
commented
Me too! Took my money but so far just messages about upgrading so I can share....what the effffffff I need to finish this project š¤¬
-
Mahmoud Rashed
commented
when you downgrade to a previous version it works fine the issue is with the new update
-
Mahmoud Rashed
commented
i am having the same issue
-
DĘ°Ę”ng LuĆ¢n
commented
I have same problem. Need Repay or support!
-
Teal Garcia
commented
I have tried absolutely every "FIX" that any one has suggested and nothing works. NOTHING is going to get this video I spent days on to export. So upset right now.
-
Erin Fisher
commented
I have a CC subscription, so I don't know how that many effect others, but I went to my CC Desktop app and went to "Other versions" and went back to 1.5 without issue. Hope this helps!
-
Shandy Gray
commented
Erin. When you went back to 1.5, did you have to pay again??
-
Erin Fisher
commented
I went back to version 1.5 (I was on 1.5+). All my projects were still there and I was able to export with no issues.
-
Marissa Pletz
commented
If I uninstall the program on my desktop, will I lose all my projects that I haven't been able to export?