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Rush crashes during export on iOS

I just spent an hour editing a video for a potential employer and now rush crashes every time I attempt to export it. Looks like I’ll have to redo it with i movie. Very disappointed...

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  • DrQ commented  ·   ·  Flag as inappropriate

    I managed to actually get to the point of exporting the video once but it crashed when trying to choose the starting frame. Also it didn’t upload in the 4K format to YouTube that the project settings were set to. After that I had no luck to even get close to exporting a video it just crashes when using the iPhone XS Max.
    I opened the project on my iPad Pro but when trying to export I get a warning that media is missing. It doesn’t tell you what media though. I’ll test some more but something is definitely not working as it should.

  • DrQ commented  ·   ·  Flag as inappropriate

    I have the same problem and lots of space left.
    4K video
    iPhone XS Max 256GB
    Space left 208GB
    Estimated size of exported video 1.2GB
    Cheers!
    Daniel

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi!,

    Sorry Rush isn't performing well for you. I would like to try to help understand what’s causing the issues. Can you please answer a few questions?

    1. What device and iOS version do you have?
    2. What type of video do you have? 4k, 1080 clips? Long? Short?
    3. Do you have plenty of free storage space on your devices?

    Thanks in advance for the information.

    PG

  • Anonymous commented  ·   ·  Flag as inappropriate

    Spent hours and days creating a 3 minute video that is due Friday and now I can’t export because every time I try, Rush just closes!

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hello,

    Sorry Rush isn't performing well for you. I would like to try to help understand what’s causing the issues. Can you please answer a few questions?

    1. What device and iOS do you have?
    2. What type of video do you have? 4k, 1080 clips? Long? Short?
    3. Do you have plenty of free storage space on your devices?

    Thanks in advance for the information.

    PG

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi Lauren,

    Sorry Rush hasn't been running smoothly. Can you provide a few more details?
    1. What type of clips are you using? 4k, 1080p?
    2. What steps did you take that led to the crash?
    3. Can you include a screenshot of your project so I can see what it looks like?

    Thanks!

    PG

  • Lauren commented  ·   ·  Flag as inappropriate

    Please contact me when this thing is actually functional. Cannot believe this was released so half baked. Using iPhone X btw.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can’t export at all. Nothing. iOS 12.1 on iPhone X and I can’t export at all. The whole app crashes.

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