Rush crashes during export on iOS
I just spent an hour editing a video for a potential employer and now rush crashes every time I attempt to export it. Looks like I’ll have to redo it with i movie. Very disappointed...
Abigail Anarcki commented
My Rush hasnt worked in over a month. It just shows the loading sign, and I have updated it and tried going back to an old version.
Sorry Rush is crashing on export. Would you mind giving us a bit more information so we can understand why you are seeing this issue?
It should only take you a couple of minutes.
The app crashes when I try to export a video on my iPhone
Beau D. Stucki commented
What’s more, the project does not appear in the Adobe cloud and there’s no way to transfer project files. My many hours of work are literally trapped in this misleading, malfunctioning app
Fully updated app. Fully updated iOS. iPhone 8.
Clips are mostly hd720. Nothing 4K. Video is less than 3 minutes in total. Exporting reaches about 1/3 completion and crashes every time. No error messages.
Other bugs include several fonts not working.
PLEASE HELP ASAP I’ve been working on this video for ages and I need to send it off.
Same issue- Exporting from MacBook Pro to Dropbox. Approx. 10min video and plenty of storage space.
If anyone is having trouble exporting their video please reach out to our support team here
Support forum link: adobe.ly/rushsupport
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Amanda Brinkley commented
It is pointless to pay for the app and then I cannot do anything with the video I spent gobs of time on.
I used up all of my free uploads but none of them worked can I please have three back and make the file actually upload this time?
Dominic fustini commented
******** that we are paying for this app and can’t use it
Si Roti commented
I’m also having this problem too, i’m using ipad pro ios 12 and my vid just 50 second long. I’ve try 5 times to export the video and its crashes all the time.
So I finally got to export the video from my iPad Pro. Even though I get warnings that there is media missing I can’t see any difference also the estimated size is larger, 2GB, without doing any changes except removing the music. I exported it to YouTube and everything went smooth but it took about 20 min for a 4:27 min clip but it’s 4K, need to confirm that on YouTube but it takes a while before you can get the native resolution after an export. I’m not really sure what’s going on here but maybe the app isn’t adapted enough to perform well on iPhone X and XS? I’ve seen this with other video editing apps. The iPhone gets really hot whereas the iPad doesn’t so I’d guess it needs tweaking. Hope to get some feedback on this soon!
I managed to actually get to the point of exporting the video once but it crashed when trying to choose the starting frame. Also it didn’t upload in the 4K format to YouTube that the project settings were set to. After that I had no luck to even get close to exporting a video it just crashes when using the iPhone XS Max.
I opened the project on my iPad Pro but when trying to export I get a warning that media is missing. It doesn’t tell you what media though. I’ll test some more but something is definitely not working as it should.
I have the same problem and lots of space left.
iPhone XS Max 256GB
Space left 208GB
Estimated size of exported video 1.2GB
Same here. I am getting charged but still tells me to upgrade.
Angela Sacdalan commented
What worse is I can’t even share it without exporting the video during my free trial!
Sorry Rush isn't performing well for you. I would like to try to help understand what’s causing the issues. Can you please answer a few questions?
1. What device and iOS version do you have?
2. What type of video do you have? 4k, 1080 clips? Long? Short?
3. Do you have plenty of free storage space on your devices?
Thanks in advance for the information.
Spent hours and days creating a 3 minute video that is due Friday and now I can’t export because every time I try, Rush just closes!
My app keeps crashing when i try to export- i have iphone 10XR