my audio is off too! sent in a request for help, hope it works out soon

Hello all,

Sorry, you're encountering an audio sync issue. Would you mind giving us a bit more information so we can understand the problem? We can work with you to try to resolve this issue.

It should only take you a couple of minutes.
adobe.ly/rushbug

Thanks,

Peter

Mine is out of sync too on the desktop version. Did anyone find a solution to this?

Using the mobile app, my audio is out of sync using videos I recorded from my phone. Impossible to edit like this.

I'm having the same issue as I just imported some live action to splice with some information content for my business. Audio lag about 2 seconds.

Has anyone come up with a workaround?

Thanks!

I have just started having this problem. I shoot video on a Panasonic AG HMC 150 video camera, AVCHD format. The file that is brought in to Adobe is .MTS. I had never had an issue importing this file directly until I upgraded to Mac OS Catalina and started using Premiere Pro v 14.0. I read several forums that said to convert the MTS file to MOV via Adobe encoder. Which I tried. Audio seems okay, but as soon as you delete a clip from the timeline, all of the audio becomes out of sync. The clips play perfectly fine in assembly, but not on the timeline. I also read a forum that said to delete the .xml files that Adobe creates in your folder (which should never happen) and reboot. My original folder created in the camera, which I copied to my desktop has also been altered by Adobe. It no longer shows the BDMV folder, or the folders within that folder, clipinf, playlist or stream. I can't even figure out where Adobe put those .xml files to delete.

I am beyond frustrated as I can no longer edit anything on my macbook pro in Adobe. I might as well go bay to Final cut.

Yes, mine is just a few miliseconds off.

I have this issue as well, leaving this otherwise brilliant app useless 😞

Hi All - There was a new update of Rush today 1.2.1 that we believe will resolve the audio sync issues for many of you. If you continue to experience audio sync problems, please fill out this form here and provide as much detail as possible.

We really want to get this resolved for everyone!

adobe.ly/rushbug

All the best!

Peter

Same problem here.

I'm having the same problem on my IPad. First few videos around 5 min or less were fine, tried two longer ones and it's off both times. I filled out the form but just in case I'm on an Ipad 5th gen with 12.4 software installed. I was recording in 1080 12mbs 60fps.

Hi!

Audio out of sync should not be happening. We would like to investigate this further. Could you please fill out the information here so we can look into this issue for you and hopefully get it resolved right away?

adobe.ly/rushbug

Providing us a sample file would be very helpful.

Thank you!

Peter

I'm having the same problem on ipad for any length of videos , on Mac it happens with sequences longer than an hour

Same here...first time using and audio is like 8 to 10 secs out of sync with no apparent way to fix in Mobile version of rush... frustrating.

yeah i get this every time I use Rush also.

I've seen this happen when a clip is scaled: the audio gets out of sync, then then magically, after some period of time, the issue is self-corrected. I captured it with a Quicktime screen recording, but afterwards of course it had no audio. *FACEPALM*

Hi All,

Audio out of sync should not be happening. We would like to investigate this further. Could you please fill out the information here so we can look into this issue for you and hopefully get it resolved right away?

http://adobe.ly/rushbug

Sorry for the inconvenience.

Peter

Having trouble with this on my iPad as well!

Same here. Disappointing. Hope this gets resolved!

Yes. I've had the same problem. I exported my 90 second video a couple weeks ago. Looked great. Then when back to Rush to make some edits yesterday and the audio is out of sync. It seems to be approximately 20 seconds behind. Very frustrating. I basically will have to start over and edit in Premiere Pro instead.