files are lost when syncing to rush from mobile to deskstop. I cant locate the files either to fix the problem
This happens to me too. Rendering on iOS crashes the app every single time so I thought i'd jump on over to my iMac to render except all the files are missing in the project when I open it.
I shot all my video using iPhone X and all files are stored in Photos and synced using iCloud. I have a few songs and graphics stored on CC that lose their connection as well when I open the project on my iMac.
Sorry, you're running into sync issues. Can you please let us know what iOS device and computer you're using. Also, include the iOS and OS version.
Are you saying you cannot locate the files on your iOS or desktop when open Rush? What do you see when you open the project on each device?