my videos do not sync to my desktop from iphone
Video project does not sync to desktop, videos appear red and unreadable
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Hi,
Sorry, you're running into this issue. We're aware for the problem now and are working to determine the fix. In the meantime, there are a few things to try to resolve this
1. Delete your cache files. Follow these steps:
a. From the Mac menu, select the Go menu and hold down the Command key. You should see Library option appear, select it.
b. Go to the "Application Support" folder, then "Adobe" > "Common"
c. Delete "Media Cache Files" and "Media Cache"
d. Open your project
If that does not resolve the red frames please go back to the previous version of Rush 1.0.1 on desktop. Here's how:
https://helpx.adobe.com/download-install/using/install-previous-version.htmlHope this helps! Sorry for the hassle.
PG
