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Problems converting FPS and crashes ALOT on my XS max

Crashes all the time and my FPS can’t be converted and ends up blacking out the clip, also problems going to rush on my Mac as al the clips are red and inaccessible

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  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi,

    Sorry, you’re running into these issues. Have you updated to Rush version 1.0.2 on your iPhone (came out two days ago)?

    "FPS can’t be converted " - Can you please explain what you're trying to achieve?

    We’re aware of the red frame issue now and are working to determine the fix. In the meantime, there are a few things to try to resolve this

    1. Delete your cache files. Follow these steps:
    a. From the Mac menu, select the Go menu and hold down the Command key. You should see Library option appear, select it.
    b. Go to the “Application Support” folder, then “Adobe” > “Common”
    c. Delete “Media Cache Files” and “Media Cache”
    d. Open your project
    If that does not resolve the red frames, you can go back to the previous version of Rush 1.0.1 on desktop which will fix the issue. Here’s how:
    https://helpx.adobe.com/download-install/using/install-previous-version.html
    Hope this helps! Sorry for the hassle.

    PG

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