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crash on windows 10

every time when I Rush and open a project, it will crash (and show NOT RESPONDING) whenever it loads a video in the preview

I looked it up online and found that if i disable my secondary display card the problem would be solved. I tried, it worked. But i would have to do that every single time and i don't expect it to be a long term solution given that I have paid and am paying every month for the service.

Please fix this asap.

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  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi,

    Sorry Rush is crashing. I would like to try to help understand what’s causing the issues. Can you please answer a few questions?
    1. Can you share your system specs (CPU, GPU, OS, etc)?
    2. What is the model of the second monitor?
    3. Can you provide a crash log for us to investigate?
    Here are two places to find the crash report:

    1. Search for Event View
    2. Navigate to Windows Logs > Application
    3. On the right column > Using "Find" search for Premiere Rush
    and
    1. Open Windows Explorer by pressing the Windows+E keys.
    2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
    3. Navigate to the following folder to collect the crash log
    OS:\Users<username>\AppData\Roaming\Adobe\Premiere Rush\1.0\logs

    If you find any logs please copy and paste the entire log or take a screen capture.

    Thanks in advance for the information.

    PG

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