The preview of some clips becomes red randomly. I seems to only happen on clips made from my iPhone 8 OR clips that are longer.
All software is up to date.
I noticed that when I disconnected the Adobe Cloud sync, the red screen issue disappeared briefly.
Hi Shawn and Sascha,
We believe we know what has caused this issue and are working on fixing it and getting a new version out. If this is blocking you at this time, you can revert to the previous desktop version 1.0.1. Here's how:
Thanks for your patience.
Sascha Deforth commented
Same problem here ..randomly red screen - Clips from IPhoneX
Shawn Anderson commented
Was there ever a fix to this?
Sorry, you're running into this issue. We're working on isolating the problem and getting a fix out.
Thanks for providing a screenshot showing the problem and computer specs. That's very helpful! Can I ask for two more things?
1. What did you shoot the footage on? Would you mind if we got a copy of that file? If you could upload it to a file-sharing service like Dropbox or Google Drive, it'd be greatly appreciated.
2. What's your workflow? Did you create this project on your phone or computer?
One workaround, for now, would be to transcode the problematic file using Handbrake. If you need instructions please let me know.
Thanks in advance,