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Unable to open project

When trying to open my project, I am receiving a message which says, “Unable to open project.”

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  • Raw Street commented  ·   ·  Flag as inappropriate

    I uploaded videos from my iPhone to the rush app they were MOV while adding captions the app kept crashing and now I can’t go back into the project it says “ unable to open”

  • Aparna Tyagi commented  ·   ·  Flag as inappropriate

    I am unable to open my project...
    It is showing this dialog box when I am trying to edit my video already saved

  • Kelly Johnson commented  ·   ·  Flag as inappropriate

    Fix the bug that makes he app crash and then makes it impossible to continue editing a project “unable to open project” pop up.

  • Ronak Soni commented  ·   ·  Flag as inappropriate

    I was facing the same error "unable to open project"

    I have found a work around and now app is working fine.

    Create new project, dont load video or anything instead click on camera and shoot something for few seconds and then allow it to open in video editor.

    Once it is opened in editor, just go back amd everything is normal now.

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi all,

    Update from my previous post as we've made a few changes to help us gather data on this particular issue.

    If you receive the "Unable to Open Project" error message, please do the following

    iOS users:
    1. Launch Rush, attempt to open the problematic project
    2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files." 
    3. Upload to somewhere I can download 

    Windows users:
    1. Navigate to C:\Users[username]\AppData\Roaming\Adobe\Common\Team Projects Local Hub
    2. Copy the "Team Projects Local Hub" folder to your desktop
    3. Zip up the "Team Projects" folder
    4. Upload to somewhere I can download 

    Mac users
    1. Navigate to
    /Users/[username]/Library/Application Support/Adobe/Common/Team Projects Local Hub
    2. Copy the "Team Projects Local Hub" folder to your desktop
    3. Zip up the "Team Projects" folder
    4. Upload to somewhere I can download

    We're hopeful that collecting this information will allow us to resolve this issue.

    Thanks for your help and patience as we work to address this issue. I look forward to hearing from you.
     
    Peter

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi all,

    Update from my previous post as we've made a few changes to help us gather data on this particular issue.

    If you receive the "Unable to Open Project" error message, please do the following

    iOS users:
    1. Launch Rush, attempt to open the problematic project
    2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files." 
    3. Upload to somewhere I can download 

    Windows users:
    1. Navigate to C:\Users[username]\AppData\Roaming\Adobe\Common\Team Projects Local Hub
    2. Copy the "Team Projects Local Hub" folder to your desktop
    3. Zip up the "Team Projects" folder
    4. Upload to somewhere I can download 

    Mac users
    1. Navigate to
    /Users/[username]/Library/Application Support/Adobe/Common/Team Projects Local Hub
    2. Copy the "Team Projects Local Hub" folder to your desktop
    3. Zip up the "Team Projects" folder
    4. Upload to somewhere I can download

    We're hopeful that collecting this information will allow us to resolve this issue.

    Thanks for your help and patience as we work to address this issue. I look forward to hearing from you.
     
    Peter

  • Adminpetergaraway (Software Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi James,

    Really sorry you're running into this problem. I would love to try to help you if you're willing. I'll include the steps below and if you're able to share the information I'd really appreciate it.

    1. Launch Rush, attempt to open the problematic project
    2. From the Project Browser, open the App Settings (gear icon) > Preferences > Share Logs
    3. Upload to a location that I can download

    Next steps
    1. Plug your device into your computer
    2. Open Finder > Select your device from the left panel under "Locations."
    3. With your device selected, click on the "Files" tab and select Premiere Rush from the list of apps
    4. Copy the "Team Projects Local Hub" folder to your desktop
    5. Upload the logs and Team projects local hub files to somewhere I can download.

    Thank you very much! ​

    Peter

  • Jianting Zhao commented  ·   ·  Flag as inappropriate

    Same problem! Crashed and unable to open project. It sucks! It's a ton of work that I put in just lost....

  • Ryan Way commented  ·   ·  Flag as inappropriate

    I’m also having the same problem. The app crashed while editing (as it regularity does, but that’s another problem...) and when I went to reopen the project, I received the same “Unable to Open Project” error message. Editing with an iPhone X, iOS 13.3.1, using Rush 1.5.2. I’ve restarted the app, deleted/re-installed it, restarted the phone, synced to cloud, all to no avail.

  • Pamela Beverly commented  ·   ·  Flag as inappropriate

    I am having same problem. I spent a week learning the editing and yesterday the app shuts down as I am working and since then : 1. I get the message Rush- unable to open project..
    2. The edits I made on my project prior to the app shutdown did not save.
    3. I have logged out of all, deleted and then downloaded the app again, tried to access on my iPad (no success).There is also plenty of space in the creative cloud and on my iphone.
    4. I have spent a lot of time and energy to utilize this app and I like the features but it is all useless if I can’t trust that I can access my projects.
    5. Please help. I am using an IPhone 8 Plus and just updated to the 13.23 and it wasn’t working on the previous version either. I have outgrown my iPhone editing app and need a platform I can count on now.

  • AB commented  ·   ·  Flag as inappropriate

    When I come back to the project in making, it gives me an error message saying unable to open project. Attached is the screenshot.

  • Stephen Foster commented  ·   ·  Flag as inappropriate

    I’ve spent months working on a project and I finally finished it yesterday and now I can’t open it and I need that project now.

  • James commented  ·   ·  Flag as inappropriate

    After working a couple of hours on my iPhone 8+, I closed the app, opened it on my iPad Pro, and tried to open the project but received an error message instead. "Unable to open project."
    I can still open it on my iPhone.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I keep getting the spin wheel. Logged out, powered off phone, still the spin wheel. Hours of work lost

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hey thanks for the comment. I tried both suggestions. Unfortunately, neither one worked.

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