Premiere Rush
Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.
- Type into the idea field to search for submissions or choose from the categories in the sidebar
- Check out other submissions and vote for the ideas you like
- If your feature idea or issue is not listed, post it
Thank you for sharing your feedback! For all other questions and discussions, visit the Premiere Rush community forum.
The UserVoice feedback pages are for feature requests and bug reports only. Upload only content that you have permission to use and refrain from posting personal information (e.g. address, phone number, email, or credit card) or abusive content (spam, phishing links, vulgar language, etc.). Tips for submitting useful feedback
UserVoice is a third-party platform for product feedback. Please note that feedback is voluntary, and you give Adobe a right to use feedback you provide without restrictions.
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I upgraded rush but still unable to upload or share my video
Please rectify the issue else refund money back . Spent so much time creating video . But I spite of paying not able to export it . Please fix issue asap
1 voteHello Chitra – I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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1 vote
Sorry for the hassle Catarina. Can you please reach out to our support team here:
https://helpx.adobe.com/contact.htmlThanks!
Peter
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Serious crashing issues!!!
Serious crashing issues! Please look into this!!
1 voteHi Joanna,
Sorry Rush is crashing for you. Can you please reach out to our support team and provide details about your your device and steps that led to the crash?
@AdobeCare on Twitter
@Adobe on Facebook
adobe.ly/rushsupport support forumThanks,
Peter
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I cannot export my video !!
When I want to export my video the app crashing !!! Even if I changed into any other resolution !! I paid for this app and I worked many hours to edit that video and I cannot export it !!! Unfair !! Unprofessional!!
4 votesI’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
(800) 833-6687Thanks,
Peter
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Export to device and not a social media platform...
You haven’t fixed it so reposting. I don’t want to EVER post a video to facebook before I’m able to have a copy for myself on my iPad.
1 voteHi Rachael,
Rush does save to your Camera Roll first. Here’s how it works:
1. Tap on the Share button
2. Tap ExportOnce the rendering is complete, the rendered file is saved to your Camera Roll. We then give you options to publish to multiple social destinations.
If this is not working for you, please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Rush support:
@AdobeCare on Twitter
@Adobe on FacebookThanks,
Peter
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Please educate your support professionals
Before purchasing my tablet I chatted with one of your support professionals and they assured me that the Galaxy tab s6 was compatible with Rush. However once receiving my tablet today I was unable to install Rush because my device is incompatible. Absolute ********. Why would they assure me that it was compatible when it is not.
1 voteHello Eric,
I’m sorry you were given the wrong information from our support team. I’ll make sure that they are aware of the currently supported devices.
I know it’s too late now but for reference here is the list of currently supported devices for Rush
https://helpx.adobe.com/premiere-rush/system-requirements.html?promoid=VKW3KGBV&mv=other
Thank you for writing in. We’re frequently added more devices to the list.
Best,
Peter
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1 vote
Hi Petra!
Thanks for writing in. There’s not enough information for us to go off here. Feel free to write back in with more details about what you’re looking for.
All the best,
Peter
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Crash when exporting
Premiere crash when I try to export my video. I hope they fix this issue asap, I had a deadline that I missed because of this.
1 voteI’m sorry Rush crashed during export. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. We’d be happy to try to help resolve this.
Rush support:
@AdobeCare on Twitter
@Adobe on FacebookThanks,
Peter
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Why don’t I render my video 120mb?
I try my best to do video it’s about 120mb, i cant đến it
1 voteHello HoangYen,
I’m sorry you are running into issues rendering in Rush. Can you please please reach out to our support team with your system information and specific steps on how to reproduce the problem.
Thank you.
Peter
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Horrible user experience if on your iPhone.
Please use the Splice app for inspiration regarding useability and ease of use. Currently the Rush app is much too cumbersome and difficult to use compared to the Splice app.
1 voteThanks for writing in Sam. We appreciate your feedback. We look forward to continually improving the experience in Rush.
Cheers!
Peter
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1 vote
I’m sorry you are running into issues exporting in Rush. Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to try to help resolve this issue.
Thank you.
Peter
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Got an update for my app yesterday amid now i can't edit text or audio without crashing. Extremely frustrating.
More options would be great, but just make the **** work.
1 voteSorry for the trouble Johnny. If you’re still experiencing this issue in the current release of Rush, please reach out to our support team for immediate assistance.
Rush support:
@AdobeCare on Twitter
@Adobe on FacebookThanks,
Peter
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I'm new to this.
I'm new to this and got excited when a tutorial started. But I have no idea what it is asking of me. I think it os speaking to me like I know this stuff already.
1 voteHi Richard,
Thank you for writing to us. Our website has many helpful tutorials. You can find them here:
https://helpx.adobe.com/premiere-rush/tutorials.htmlIf you have any additional questions, please reach out to our support team or our user to user forum
@AdobeVideo on Twitter
@Adobe on Facebook
adobe.ly/rushsupport – User to user forumHappy editing!
Peter
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Make it able to run for more than 1 minute before crashing
This software needs so much improvement. Everytime I uploaded a video, only 30-45 seconds, the whole thing crashes and deletes my last step. Now that over an hour later I finally have my short video done, it can't even render 15% of the video before it crashes. I literally can't export the video. This app is completely pointless
1 voteHi Hannah,
I’m sorry Rush is not working well for you. Would you mind filling out this form so we can learn more about your device/project and try to help you resolve this?
Thank you!
Peter
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Allow direct communication with customer support for our feedback so we feel like we are being listened to.
I feel like the comments we make don't change anything. Some of these ideas need direct feedback from the company especially if we are all paying monthly now.
1 voteHello Josh,
I appreciate you writing in. I’m sorry if you have not received the support you need. We absolutely try our best to respond to as many users as we can, but I know posts can be missed sometimes. Here are the best channels to reach out to us for
support/questions:Adobe support:
@AdobeVideo on Twitter
@AdobeCare on Twitter
@Adobe on FacebookRush user forums:
http://adobe.ly/rushsupport
This is user to user but Adobe folks to look here as wellWe want to make sure Rush is not ever getting in the way of you creating.
All the best,
Peter
ps: I’ve set the status to “Not Actionable” only because three’s not a better option. We’ll make sure to take action on being responsive.
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Green shade
Downloading the Intel driver did NOT remove the green shade on my Dell laptop. However, I went into Device Manager and updated every Intel driver on the listed devices -- top to bottom. Shut everything down, booted, and the shade is gone. LOVE this software!!
1 voteHey Howard!
Thanks so much for writing in and sharing what steps worked for you to resolve this.
Glad you’re enjoying Rush. Happy editing!
Peter
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transitions are limited to three?
only seeing three transition options in Rush
1 voteHey Mike,
Rush currently has 3 default transitions. You can find additional transitions in the Title Inspector. Tap on More Titles > Search for Transitions.
Here’s a video showing how to use transitions from Adobe stock in Rush and how you can also customize them
https://www.facebook.com/adobevideo/videos/457246241622424/Best,
Peter
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Video cannot render
I am trying to export at 5 min video but every time it is about to finish, it tells me that the video failed to render. I am usually able export longer videos, but it won’t work for this one.
2 votesHello Emi,
I’m sorry you are running into issues rendering in Rush. Can you please please reach out to our support team with your device information and specific steps on how to reproduce the problem?
Thank you.
Peter
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opened video from asset library and entire project was overwritten
I opened the asset library in Rush and opened a clip, when exiting out of the library the entire project was overwritten.
2 votesHello Ross,
Would you mind giving us a bit more information so we can understand why you are seeing this issue?
Please use this link. It should only take you a couple of minutes. We can work with you directly to try to resolve this problem.
adobe.ly/rushbug
Thanks,
Peter
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0 votes
Hi Riddimz,
You can import audio files from your library, Creative Cloud or Dropbox.
Watch this tutorial for how to fade in/out your soundtrack.
Best,
Peter
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