Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. ACCEPT PNG and TRANSPARENCIES!

    Sell explanatory , accept png and transparencies for logos

    38 votes
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    1 comment  ·  Titles & Graphics  ·  Flag idea as inappropriate…  ·  Admin →

    Closing request as png files are supported on all platforms of Rush. If you have a png file that is not displaying correctly in Rush please reach out to our support team with device information and provide the specific file so we can validate.

    Support forum link:
    @AdobeCare on Twitter
    @Adobe on Facebook
    adobe.ly/rushsupport User to user forum

    Thanks!

    Peter

  2. I cannot export my video !!

    When I want to export my video the app crashing !!! Even if I changed into any other resolution !! I paid for this app and I worked many hours to edit that video and I cannot export it !!! Unfair !! Unprofessional!!

    4 votes
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  3. I cannot not render my video! Plenty of space!!

    I have been trying to render and export my video on the mobile app for 4 hours!!!!! It’s trapped in RUSH and it will just crash at 50%. There has to be a we to get this video out. Please advise!

    7 votes
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    1 comment  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush has had stability issues while exporting for. For anyone who is experiencing these issues, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  4. Audio Fade In / Fade Out

    I have read that I can achieve this by using Transitions, but would like more control over the effect.
    Great app! Keep up the good work!

    180 votes
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    8 comments  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thanks for writing in and/or voting for this. If you’ve missed my previous comment, I’ll add it again below. Audio fades have been available in Rush since 1.0 (see steps below). If you come across any issues related to transitions with or without audio, please file a report here: adobe.ly/rushbug
    or reach out to our support team here:
    Support forum: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @Adobe on Facebook

    We’re thinking of ways how we can make this more clear to users in the future. We would love to hear your ideas on how you’d expect/like this to work.

    Steps to add transitions to audio
    1. Select a video or audio clip in the timeline 
    2. Open the Transitions Inspector, select the Cross Dissolve transition (or one of the others)

    This will apply a transition to the beginning and end of your selected clip. If you want to apply a transition…

  5. Changing the speed, creating animations and gaps.

    I couldnt create any keyframe to animate the scale of my title. And I couldnt find any tool to change my clips speed. I loved the color tool but had trouble copying any adjustment to my other clips. This app has a great potencial to be the best to make edits on the run. Lovin it.

    254 votes
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    Hi all,

    Thanks very much for adding your support for this request. Since changing speed has been added to Rush (version 1.2), I am going to close this request. In the future, please add individual requests so the team can prioritize them for development.

    The other request in here was keyframes – You can add your support for that request here:
    https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/35734336-add-keyframes-support

    All the best,

    Peter

  6. I upgraded rush but still unable to upload or share my video

    Please rectify the issue else refund money back . Spent so much time creating video . But I spite of paying not able to export it . Please fix issue asap

    1 vote
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Chitra – I’m sorry Rush has had stability issues for you. Please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook
    (800) 833-6687

    Thanks,

    Peter

  7. Video cannot render

    I am trying to export at 5 min video but every time it is about to finish, it tells me that the video failed to render. I am usually able export longer videos, but it won’t work for this one.

    2 votes
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  8. opened video from asset library and entire project was overwritten

    I opened the asset library in Rush and opened a clip, when exiting out of the library the entire project was overwritten.

    2 votes
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    0 comments  ·  Capturing & Managing Media  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ross,

    Would you mind giving us a bit more information so we can understand why you are seeing this issue?

    Please use this link. It should only take you a couple of minutes. We can work with you directly to try to resolve this problem.

    adobe.ly/rushbug

    Thanks,

    Peter

  9. 1 vote
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Serious crashing issues!!!

    Serious crashing issues! Please look into this!!

    1 vote
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joanna,

    Sorry Rush is crashing for you. Can you please reach out to our support team and provide details about your your device and steps that led to the crash?

    @AdobeCare on Twitter
    @Adobe on Facebook
    adobe.ly/rushsupport support forum

    Thanks,

    Peter

  11. a fix for update

    every time a start a edit on my mobile(android) and then try to use my desktop to finish the project I always get it need to update and it force closes the app

    1 vote
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    2 comments  ·  Working Across Devices  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rich, 

    This message means you need to update Rush on one of your devices and, in this case, your desktop.

    Please try going to your Creative Cloud app on desktop and select an update on Rush. If you continue to have any issues, please reach out to our support team here

    Support forum link: adobe.ly/rushsupport
    @AdobeVideo on Twitter
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter​

  12. Export to device and not a social media platform...

    You haven’t fixed it so reposting. I don’t want to EVER post a video to facebook before I’m able to have a copy for myself on my iPad.

    1 vote
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rachael,

    Rush does save to your Camera Roll first. Here’s how it works:

    1. Tap on the Share button
    2. Tap Export

    Once the rendering is complete, the rendered file is saved to your Camera Roll. We then give you options to publish to multiple social destinations.

    If this is not working for you, please reach out to our support team with your system information and specific steps on how to reproduce the problem.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  13. Please educate your support professionals

    Before purchasing my tablet I chatted with one of your support professionals and they assured me that the Galaxy tab s6 was compatible with Rush. However once receiving my tablet today I was unable to install Rush because my device is incompatible. Absolute ********. Why would they assure me that it was compatible when it is not.

    1 vote
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    0 comments  ·  Getting Started  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Eric,

    I’m sorry you were given the wrong information from our support team. I’ll make sure that they are aware of the currently supported devices.

    I know it’s too late now but for reference here is the list of currently supported devices for Rush

    https://helpx.adobe.com/premiere-rush/system-requirements.html?promoid=VKW3KGBV&mv=other

    Thank you for writing in. We’re frequently added more devices to the list.

    Best,

    Peter

  14. 1 vote
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    0 comments  ·  Transitions, Effects, & Animation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Crash when exporting

    Premiere crash when I try to export my video. I hope they fix this issue asap, I had a deadline that I missed because of this.

    1 vote
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    0 comments  ·  Exporting & Sharing  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry Rush crashed during export. Please reach out to our support team with your system information and specific steps on how to reproduce the problem. We’d be happy to try to help resolve this.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

  16. Why don’t I render my video 120mb?

    I try my best to do video it’s about 120mb, i cant đến it

    1 vote
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    0 comments  ·  Import  ·  Flag idea as inappropriate…  ·  Admin →
  17. Horrible user experience if on your iPhone.

    Please use the Splice app for inspiration regarding useability and ease of use. Currently the Rush app is much too cumbersome and difficult to use compared to the Splice app.

    1 vote
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  18. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry you are running into issues exporting in Rush. Can you please reach out to our support team with your device information and specific steps on how to reproduce the problem? We’d love to try to help resolve this issue.

    Thank you.

    Peter

  19. Music Fade in Out

    Is there a way to fade in and out music that you import. I've been trying to find a way but ...no luck. Can you add that feature

    6 votes
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    1 comment  ·  Audio  ·  Flag idea as inappropriate…  ·  Admin →

    Closing request. Including my previous response here

    Hello!

    You can apply transitions to an audio clip. Here’s how

    1. Select an audio clip in the timeline
    2. Open the Transitions Inspector, select any of the transitions

    This will apply a transition to the beginning and end of your selected clip. If you want to apply a transition to only one side of the clip, you can drag and drop the transition to the desired position.

    We’re thinking of ways how we can make this more clear to users in the future. We would love to hear your ideas on how you’d expect/like this to work.

    Thanks,

    Peter

  20. 1 vote
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    0 comments  ·  Performance & Playback  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the trouble Johnny. If you’re still experiencing this issue in the current release of Rush, please reach out to our support team for immediate assistance.

    Rush support:
    @AdobeCare on Twitter
    @Adobe on Facebook

    Thanks,

    Peter

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