Premiere Rush

Welcome to the Adobe Premiere Rush feedback page. Submit feature requests and bug reports to the Premiere Rush team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Stop the continuous crashing

    Used to love Rush. Now it sucks!! Restarted my iPhone X 4 times. Deleted the app and reinstalled. Still crashes while editing my clip. Very poor experience Adobe! What’s worse is that I pay for a CC subscription. That burns you know what! Will look for another app that’s more stable. Support your products Adobe! C’mon.

    3 votes

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  2. My video keeps vanishing from my sequences

    I just uploaded a bunch of videos and edited the clip. When I went back, half of the content was greyed out telling me the media could not be found.
    I played the whole video back previously so I know it was there.
    This has happened on two separate videos on mobile and iPad so I have wasted a huge amount of time. How can I trust this won’t happen again?

    2 votes

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  3. GPU acceleration!!

    this doesn't seem to use GPU acceleration at all. the Windows task manager shows CPU usage pegged at 100% on playback, and no GPU usage at all. even with low quality playback selected, this is slow and hardly usable.

    18 votes

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  4. Add a feature to loop gifs and clips.

    I want a gif to play through the course of the video. I don't want to have to duplicate it for example if I have a youtube logo.

    13 votes

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  5. Lagging after colouring is added

    The video is fine at first but when I add colour the playback becomes incredibly laggy and skips sections. I don’t know why this is happening, please fix it! I have an iPad Air which is fully updated it that helps. Also the video is only one clip with no additional layers.

    1 vote

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  6. This lags on a Lenovo Leigon! I get better results on my P20 Pro with Adobe Clips and not good enough.

    I have a feeling this will be due to a lack of understanding of how your software stores and uses data. A tutorial on how to optimise pc performance would be ace. If this is the cause... Would it help that clips are uploaded to the cloud and then imported or to lightroom? Or is this just that your program is incompatible with low internet speeds. I live in rural Spain so this is an issue here. I need to find something which will work. If your product is not going to be suitable for my use as a result…

    1 vote

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  7. Constant crashing

    Ive tried to purchase rush premium 25 times in the past 30 minutes however the app tells me the product doesn’t exist and then proceeds to crash. You’re companies laziness has become infuriating to me. Fix these issues that I and everyone else who uses this app suffer from because I don’t see anyone doing what is needed. On these forms I hear excuses and misdirection, and in some cases closing threads without actually addressing issues. It’s laziness and anti consumer actions like this that cause companies to sink. You think it won’t happen now but it will. Fix this.

    1 vote

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  8. NATIONAL USA American Legion presentation in product and its not working!

    After rendering in every way possible, it says no internet connection likes it's by default to prevent sharing... I even upgraded storage and rendered in every setting... I am trying to show leaders of American leaders all around the country at this national convention this product example.. with content I just captured.. and this failed... please call me with immediate fix 4123780321 to make sharing work! Daily clip recap is already done

    1 vote

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  9. terrible playback quality

    My video won't play without skipping, lagging, repeating the last half second it just played, etc... is it a bug? What's wrong?

    12 votes

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  10. Latest version crashes on iPhone XR

    Despite the update... Getting tired 😓 of this. How comes a few dollars costing app like InShot operates flawlessly on my iPhone XR?

    1 vote

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  11. Reduce crashing to less than 20 times creating a 3 minute clip. Crash reports sent. This is Beta at best, I find it ridiculous to charge

    Don’t charge until stable, very bitter it crashes so much, especially when people want me to teach how I make clips on it. Using a mobile phone that crashes then recovers multiple times per minute is stupid.

    Your basically using people like myself pay to be testers with no advantage to myself, a massive benefit I guess in Millions to Adobe.

    Suggest you sack the marketing manager.

    1 vote

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  12. [BUG] Splitting a clip with speed

    Splitting a clip with speed changed, on the non-sped area will result in a clip with a wrong speed. The new clip should have speed 100%. Check video for info.

    1 vote

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  13. app crash after editing "big" project

    I finish doing a >6min video 480Mb. I can export it to YT and I am happy. I then try to reopen the app and it simply crash, (can not open the app).
    here is video 1 of crashing
    https://www.youtube.com/watch?v=VLZ0X3JUOXQ
    video 2 of crashing
    https://www.youtube.com/watch?v=g9P-kdgAWuk

    I delete the app from my iphone and reinstall it to make it work.

    iphone 8 running ios 12.1.2
    editing 1080p 30fps from osmo pocket.
    All videos are from 10sec to 1min and final video under 7min
    I have 10-20gb free on iphone.

    8 votes

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  14. I have the paid adobe rush and it keeps crashing

    It’s so frustrating, I choose a video I just made and want to edit but it doesn’t load. It is 5 minutes long

    1 vote

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  15. 1 vote

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  16. App on my Galaxy S10+ is slow and very laggy.

    The first time I used the app, it crashed. I went to close it, resulting in my phone crashing (the first time this has happened since I got it). The animations and very stuttery in the app and overall it is very laggy and buggy.

    2 votes

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  17. Improve Performance

    I have a pretty good laptop that runs Adobe Premiere CC 19 smoothly, full quality 1080p preview, but i can't play more than 2 seconds of PROXIES in Rush. Terrible and useless. Can't use this software for basically... nothing.

    11 votes

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  18. My video clips are not shown really well. There are some green graphic on the video clips.

    My video clips are not shown really well. There are some green graphics on the video clips. Please improve the video quality.

    8 votes

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  19. Minor bug after you split an delete a video file. Freezes so you have to restart

    Minor bug after you split an delete a video file. Freezes so you have to restart. Auto save feature is good for this reason but it’s a time hassle restating every so often.

    5 votes

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  20. Make it usable. Its too slow! impossible to use.

    Have a Macbook Pro 2018 and its too slow. Video keeps freezing. And its not my Mac the problem since I can edit the same 4K videos on Imovie in a jiff. I'm quitting using it. Just cant!

    3 votes

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