Hi I'm writing cause I'm a premium member and I pay for this monthly and I'm very very upset & disappointed. I relie on this app for my channel & work and I really need this bug fixed asap. I've written you guys a month ago and still no fix on this bug you have on this app. I have Videos that I made and it won't export it keeps crashing and I have plenty of space left of storage on my iOS device. I'm really annoyed and it's definitely unprofessional for you not to respond to these fixes or to myself. I would like my Refund for using this for the past 3 months if this isn't fixed very soon and I mean very very soon . Sorry but I will never recommend this to anyone if it's not fixed . Please contact me Asap.

Mike
Mtoto71@gmail.com.

The app fails to export and says I have no room on my phone when I have tons of space left. The app constantly fails to upload to youtube. The app constantly says error in string “converion”, which is a typo in the app on top of all the other errors. I am constantly told to upgrade even though I already have and I have to restore my purchase every time I try to make a video. It used to be able to export to camera roll and then I could open the video on Icloud from my computer and publish it (because the app has NEVER been able to publish to YouTube), but now the app will not even export to my camera roll so I am sitting here wondering If I should request a refund… fix the bugs please. I just want to publish some simple YouTube videos, and this app is so broken that it doesn’t even work.

I am Melle and my partner is Haley Westco. We’ve both paid for this app and we’ve spent hundreds of hours shooting and editing our videos. When we go to download our videos they are ALWAYS glitchy. Does this happen to anyone else? Is there something that both of us are doing wrong that is causing this problem on all of our videos? We’ve contacted the app and nobody is replying to us. We would both like a refund. How can we get that and is there a recommendation for another app that we can actually use? Or should we contact a venture capital firm that can help us build an editing app that will actually work for influencers like us?

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