Can we get a tiny tick or indicator when our idea/wishlist has been read by an official Adobe representative?
A bit outside these forums but...
THe thing I struggle with regarding large software companies is the sheer facelessness and uncaring of the companies.
I separate the companies from the people working from them. I expect that many of the people working for these companies care to some level.
But the effect of large companies is a monolithic uncaringness, and Adobe is right at the top of those companies.
IN this particular forum, it would help GREATLY our sense of someone caring even a little if our comments showed a little tick or something when they have been read by an Adobe person.
I'm not asking for a comment, or an agreement. Just a tiny acknowledgement that somewhere behind the great grey faceless monolith, a sturdy worker is slaving away at the coalface of wishes and bug reports and that our words are not just being shoved off a cliff into the void of space...
Franck is right, we do read user voice. We don’t think of it as toiling away at the coal face, though that is a lovely metaphor. :)
Someone reading a given request doesn’t mean that they’re well-positioned to act upon that request. We’ve also noticed that we create all sorts of expectations, when we mark a given item as “Under Review”; this leads us to not do so, unless we deem the idea both interesting and do-able, in the near term.
Reporting bugs on User Voice is a terrible idea; for faster, more helpful response, contact Support.
YEs, could you clarify about your statement that bugs should not be reported here since as Phillip says this IS where are directed.
Plus by putting bug reports here, we can see that they are up somewhere. And others may agree with them.
Because sending a bug report to support means it just vanishes into nothingness. And in my experience, unless a big company has some form of accountability, then things just don't get fixed. Because the marketing and promotions people have control and are ONLY interested in the next thing to market or try to sell us.
This is why a subscription model is TERRIBLE, UTTERLY TERRIBLE for consumers because it means you have ZERO incentive to improve anything.
You have our money, and no longer need to care about a good product.
I have observed the Adobe products getting actively worse over the last years. Bugs, removing features, crippling Adobe After Effects.
And it doens't get fixed or improved.
Adobe is VERY luck there aren't significant rivals to its software, otherwise it would go out of business very quickly. What with charging people in the USA a LOT less than those of us in other parts of the world, and the above failiures.
So no, putting bugs where they can be seen and not hidden SHOULD continue.
Philip Neves commented
@Bruce: I hear what you're saying about a "read" indicator communicating unintended messages. That's something I hadn't considered.
I'm surprised to hear that "reporting bugs on User Voice is a terrible idea" given Adobe's marketing of User Voice as a place to report bugs.
"How to use UserVoice to request new features and report bugs"
> UserVoice is a third-party platform Adobe provides customers so they can submit feature requests and bug reports to the customer product teams.
"FEATURE REQUEST/BUG REPORT FORM"
https://www.adobe.com/products/wishform.html (redirects to UserVoice)
> Welcome to the Feature Request and Bug Report Submission Form. Use this form to request new features or suggest modifications to existing features. Your use of this form is conditioned upon your reading and agreeing to the terms and conditions below. You can also use this form to report suspected bugs in Adobe products.
Franck Payen - fr32c commented
Hi Norman, I am not an Adobe people, but I have met some of them, and I know they definitely read suggestions, that's, from what I understand, why they've made the decisions to put the public uservoices pages.
Your issues are read, classified, acknowledged, and then will gain better status whenever it's possible :)
If you had the chance to send a "wish" feature request or bug report before that, you know how this looked as if it didn't go anywhere (although EVERYTHING was read, and added to the list of things to fix).
To me, that's a big step in the right direction.