please separate feature request and bug report on the uservoice
Using the uservoice is a great choice from adobe but mixing bugs and feature requests makes it a little hard to read. What I suggest is just to create a new channel for each software dedicated to bug reports this would look like After effects bug report , Premiere pro bug report ...
Joel
shared this idea
We like your thinking!
Every idea is a feature request.
Bug reports should go to support, not User Voice; making a channel would only encourage further bug reports here; users encountering issues should contact Support instead.
3 comments
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Derek Kimball
commented
Couldn't agree more Joel. It makes no sense. And to top it off, Adobe reps aren't even on the same page when it comes to bug reports. It says in Adobe's own documentation that bug reports should go to UserVoice. As seen in the following 2 examples...
https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html
And here's a rep saying to use the UserVoice for bug reports: https://community.adobe.com/t5/illustrator/artboard-rotation-in-illustrator/m-p/11123864?page=2#M176454
I've been waiting for bug fixes for many months now. Even spent hours on the phone and screenshare with reps who claimed the issues would be addressed. Still waiting. Still can't produce a non blurry raster export from the world's premiere design software, yet my Mac can produce a nice and crisp raster image via a screenshot. Smart guides still don't work in the most obvious of situations. PDF's continue to show no content. I can go on and on but what's the point.
Adobe is making record profits yet I've never seen such a buggy software and such awful support. Pure greed and not caring about it's users. There's no excuse as to why paying customers who rely on this software (and have no alternative) are stuck having to deal with this.
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Norman
commented
We are TOLD by you, Adobe, to submit bugs in the user voice. And we should keep doing so to keep Adobe acocuntable. In my experience bugs sent privately to a company result in ZERO action.
Unless we hold a companies feet to the fire, we won't get action on these, because FIXING bugs costs you money. Adobe already has had its software get worse over the years that the subscription model has been in place.
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Franck Payen - fr32c
commented
Bruce, if I may, it might be a good place to add the link and info of this blog post on the existing beta versions : https://theblog.adobe.com/introducing-public-beta/ available in the Creative Cloud Desktop app.