I don't usually join hate bandwagons, but I had to chime in. I think Adobe's products have gone downhill for over a decade. Lack of competition has made them soft. I often wonder if employees actually use this software aside from simple product testing. It's really a shame. I've always wondered why there are no competitors. There are so many things wrong with capitalism, but one good thing about it is that it invites competition. Competition, in theory, leads to the best possible product for the lowest possible price. But for some reason, in the world of graphic and video production, this does not apply. We are stuck with a fat lazy 30-year old beast that has no competition and no incentive to improve. I don't see this getting better. The beast will get fatter and lazier as hard as that is to imagine.

I have posted to the forum and other end users are helping here [https://community.adobe.com/t5/character-animator-discussions/transparent-back-ground-not-working-whatsoever/m-p/12870297#M20233].

I find the adobe process pretty painful. Your timecode function in the premiere is broken. Unless I render with CPU only which takes forever. I had to make a countdown timer in after effects manually. Which again took time away from my project.

I don't like how things in your CC just are so annoyingly difficult. Lightroom, Photoshop, illustrator, and after effects work fine once you find all the hidden menus and hidden buttons. Animator, Premiere and character animator feel like junk, because of how often I have to find a "workaround". Or things just feeling like they are not in the right place. Premiere has three different preference menus. Your software at the best time feels counterintuitive. If a am paying for this software every month from an industry leader it should just work the way it's advertised.

It took me two hours to find the transparency button in the character animator because it's hidden. I am using a 21-inch widescreen. Enough real estate for all default buttons. But you guys probably test this software on the newest dual-screen setups or giant monitors.

That's my biggest issue. I feel I am getting ripped off. I follow your tutorials to the letter and I get results that way off the chart. I want software where I am productive. Not software where every ninth minute I'm going to a forum.

If I want to do something it feels like I'm fighting the software. After effects was smooth for whatever reason and feels like I am able to just do what I want.

If I have to completely redo my project from the ground up every 4 hours because something needs work you guys owe me money.

This level of bugginess is only acceptable if your software was free like GIMP, or audacity.

I am trying to make projects with more polish. But the amount of pain your software has put me through means I am never telling anyone to pay for this unless they have to.

System Specs:

Windows 10

Gigabyte Mother Board

CPU: Intel Core i3-6100 CPU @ 3.70GHz

GPU: Zotac 1050 Ti

8 GB of Ram.

It has already worked for millions of users. Maybe there is something special about your system that is preventing it from working? If you share the details of your problem (OS version, app version, hardware configuration, symptoms, etc,) maybe we can help you enjoy it too!