Unable to open project
Hello, I worked on a project on Character Animator.
I wanted to secure my working hours using google drive.
Everything was going very well during his last weeks. But in the morning I open Character Animator and I get a message: "Cannot open project << F: //ANIMA/.../Ch Data / repo.noindex / >> If it is on a server, copy it to a local disk and open it from from this location. " I have weeks of work on this project. Please do you have a solution for me? I beg you!
Robert Penhallow commented
The CA project I am working on loses triggers over time and I open the project to find that I have question marks on some of them and hours of animation is down the drain. Any help would be much appreciated!
Fran Brennan commented
I'm currently experiencing a similar issue... the following is transcribed from my original post on the Ch Support Forum just now (https://community.adobe.com/t5/character-animator-discussions/google-drive-for-desktop-issue-with-ch-files/td-p/12369653), hence the generalised description of problem without ref to the existing feedback here.
/ / /
I've just recently switched from Google Drive's 'Backup & Sync' to its new incarnation 'Google Drive for Desktop'. Unfortunately the switch appears to have thrown up a major problem. Not one of Ch's making, it should be noted, but I was wondering if there's an awareness of it and maybe a workaround?
Despite the fact that the files I'm working on are using Google Drive's 'available offline' feature... i.e. being synced on Google Drive in the cloud and also existing locally on my hard drive... whenever I try and open one of my Ch projects (the one shown here being 'AeroFeedback02_Ch00') I get the following error message (attached 01.png)
I know this is specifically a Google Drive problem rather than a Ch one, per se, but I just wondered if maybe anyone else had experienced similar and found a fix?
Oh, also, if I do as advised by the onscreen message, and copy the file, or any other similar Ch file, to (another part of) my local hard drive, it's still un-openable. I get the following thrown up (attached 02.png)
Additionally, I've just discovered through running a couple of tests, that any new Ch files that are created and saved to the local/cloud-synced Google Drive aren't re-openable once they've been closed. That original error message comes up.
Hope someone can help 🙂
Application: Character Animator v188.8.131.52
OS: macOS v11.5.2, RAM: 40.00 GB, CPUs (logical): 8
Calla Kostelnik commented
Hi Dan! Can you help me - I'm having a similar issue except I moved all of my files from my hard drive and am getting this error message.
Yes, it's good
Jonathan Umemura Pound commented
Was this problem resolved? I have had the same issue (Mac / Big Sur). Copied the project onto a local drive but the problem persists.
Many thanks, Jonnie
Thank you it's great to hear from you, I would share my work with you. Are you a developer working at Adobe?
Knowing that your project was recovered and you're happy is enough. Use the product, let us know the issues you run into (I define "issue" as anything that makes the product less than a joy to use) and make cool things! My team loves seeing the amazing creations of our customers. It's very rewarding.
Also, have a great weekend!
Oh my God thank !!
Thank you from the heart! I am really really grateful to you !!
What can I do to express my gratitude to you?
New projects in the 4.0 version (either brand new or if you choose "Save As" to copy an existing project into new one) actually use an updated file format that should tend to be more resilient to this sort of thing.
Sorry, should have checked that the database actually had the right data to match with the rest of the project files. So, an additional fix:
Inside that repo.noindex folder, there's a file refs/heads/master with that text from the error dialog. Replace the contents of that file with a56b9c4e5fa32a0c4733074826d4669f656aa3de and delete the refs/tags/v188/saves/56 file. (it, like that master file seem to be pointing to data in a version of the database file that no longer exists, but the others are ok, so it should let you pick up from a recent point)
Oh, that error is also usually related to the project being in a sync'd folder. Let me look for a fix for that part, too.
I get a new error message (I have attached the screenshot)
That works great because it let me just download the most relevant parts and those are smaller than the whole project. If you look inside the Ch Data/repo.noindex folder, you'll see two files. They are identical in size, but very different in content: odb.sqlite3 and odb[Conflit].sqlite3
The odb.sqlite3 is the name of the file that has all the data that defines the project, but for some reason that file is a 40 byte hash and a bunch of zeroes. If you delete the file odb.sqlite3 and rename odb[Conflit].sqlite3 to replace it, it should resolve this issue. (odb[Conflit].sqlite3 does seem to be a valid database at least)
I think the file with the hash must be some kind of proxy that is related to how Google Drive syncs its data. This is a new variation on a theme I've seen many times where sync services mangle our project structure and leave it in an invalid state. :o(
One way situations like this can happen is if the project is opened while changes from another machine are being synchronized (editing on two machines at once is definitely dangerous), but usually in that case, _both_ files are some valid version of the database, so this is a new failure mode. Puzzling, but I think in this case, it is at least fixable.
Hello and thank you for your answer.
I copied locally and the error persists.
Since with compression the file is too heavy and too slow to send, I share the file link with you in my google drive.
First make sure no copies of Character Animator are running and then see if Windows will zip up the project folder with the "Send to Compressed Folder" command in the right click menu (at the "top", the folder with the "Ch Data" and "Ch Media" folders).
One possible cause for this is if Google Drive is virtualizing the folder (sending to the cloud and then not retaining a full local copy). I ran into a similar error with OneDrive recently and had a bit of a scare. Sometimes virtual folders like that return errors for certain operations and so Character Animator balks at those errors.
If it can be zipped up, then at least we have a copy saved aside. Another experiment to try is to copy that whole folder to a location that is a plain local folder and see if it will open from there.
If the error is still presented when open from a known local/plain folder location, I may need to look at the project's internals to see if something else is amiss. I've repaired some damaged projects (in some cases damaged by sync services like OneDrive, Google Drive, CC FIles, etc).
Character Animator Team