Character Animator

Welcome to the Adobe Character Animator feedback page. Submit feature requests and bug reports to the Character Animator team via this UserVoice site and see what ideas or issues other users have shared.

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For all other questions and discussions, visit the Character Animator community forum.

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  1. Arm Movements changing on re-open

    Ever since 2020 came out each time I reopen Character Animator all of my Arm movements are completely off. I can post a video for a better example. but the arms get turned around and down. almost like everything was flipped upon re-entry.

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    If you hold down the Alt/Option key while clicking the Refresh Scene button (in the lower-right corner of the Scene panel), does it make any difference?

    If not, can you send us a shared link to your project so that we can diagnose the issue? To do this:
    1. Choose File > Reveal Project in Finder/Explorer.
    2. Quit Character Animator.
    3. In the Finder/Explorer window that was opened, archive the project folder (the one that contains the .chproj file, and Ch Data and Ch Media subfolders) to a .zip file. Don’t just send us the .chproj file.
    4. Send us a direct e-mail with a shared link (via Dropbox, Google Drive, etc.) to the .zip file.

    Thanks.

  2. The camera keeps coming on and off on Windows 10 v1903. All other camera apps work fine.

    I have a Dell XPS 15 (7590) with Windows 10 v1903 and the camera keeps coming on and off. It will stay on for a few seconds, then the message "waiting for camera" appears for a few seconds and repeat. All other camera apps work fine and the webcam light stays on the whole time. I have the latest version - 2.1.1. Please help!

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. BUG Report: GL Error

    Hi,

    I am experiencing a GL error when I try to run Character Animator and haven't managed to run it successfully yet. I have attached screenshots to give you more information

    2 votes
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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. Character Animator Crashes When "RIG" Window is Selected

    It would be great if this issue can be resolved soon, I can prep and record just fine, but when i try to re-rig the bones, it crashed before the skeleton loads up

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Are you on macOS or Windows? And what version of the OS are you on?

    If you’re on macOS, does the Adobe Crash Reporter window appear after the app crashes? If so, please provide some details in the report, such as the URL for this bug report, so that we can correlate it with this report.

    If you’re on Windows, do you have an NVIDIA GeForce GPU? If so, and you recently updated the graphics/display driver to a newer version, please try an older version as we have heard of reports that newer GeForce drivers might be causing an issue.

    Also, is your artwork Photoshop or Illustrator?

    Thanks.

  5. Fix Dynamic Link to AE

    Whenever I update audio file in CA for lip sync, it works fine but AE won't see the new changes, still plays to previous file that was imported into AE. Very annoying.

    3 votes
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    Needs More Info  ·  4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. [BUG] Audio hardware change causes freezing and crashing

    Switching audio hardware from inline speakers to bluetooth headset causes CH to freeze and crash when recording and during playback even though the audio hardware setting preference is updated.

    2 votes
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    Needs More Info  ·  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. Internal error code: (751789695:79+6) assertion failed!

    Hello! I love your product. :)

         Internal error code: (751789695:79+6) assertion failed!
    

    I was working on creating an animation, saved a new file, imported a puppet, and then was going to drag into the timeline but as I moved the mouse from the menu, as seen in the screenshot, I received the following error code. I was able to recreate it several times.

    Everything seems to be fine with the file, however.

    Thanks!
    Axel

    ps I guess there isn't a place to save the screenshot. I have it if it would be helpful. :)

    4 votes
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    7 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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