Adobe Audition 2019 does not play in Dropbox
Ever since upgrading to AA 2019, none of the audio files or sessions will play within dropbox as they did before in 2018. I've gone thru this countless times with support and we can't seem to get to the root of the problem. Nothing has changed on my system except for the 2019 install. How can I get my adobe audio files and sessions to open and play within dropbox as I have been doing for the last 5 years?
Every other file opens. The audio even plays with windows media player within dropbox but nothing opens via adobe audition. I must move each folder to the desktop in order to work on it.
Thanks - I hope there is a fix for this Adobe Audition 2019 / Dropbox / Windows 10 Pro issue.
Jamie
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5 comments
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Hi, Jamie.
Please reach out directly to audbugs@adobe.com to troubleshoot this issue. There have been no other reports of similar issues that we're aware of, and we have been unable to reproduce this issue in our own testing. We need additional details to continue.
Thank you.
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Jamie
commented
why will windows media player play audio files with no problem in dropbox, but audition will not?
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Jamie
commented
No error messages - Audition files simply do not play - all other files do. Evrything has worked for years until AA2019
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Jamie
commented
Hi there- any updates on this?
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Hi Jamie- are you getting any error messages in dropbox?
