After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. AE 2022 fails to export to Media Encoder 2022

    Hello! Since upgrading my Adobe suite to the latest 2022 versions I haven't been able to export my files from After Effects to the Media Encoder. When I'm ready to render I'll go to "File > Export > Add to Adobe Media Encoder Queue..." as usual, but nothing actually shows up in Media Encoder's Queue. I've sat and waited long enough, staring at Media Encoder, mentally willing the file to go through the dynamic link that my boss started poking at me with a sharp stick to see if I was still alive... I've had a similar lack of luck…

    87 votes

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    60 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    Thanks very much to everyone who collected and sent in log files. The cause of the issue has been identified as specific to After Effects running on macOS, with a fix now available in After Effects version 22.0.1, which can be downloaded through the Creative Cloud Desktop app. After updating to AE 22.0.1, please restart your machine to ensure that any processes which might be blocking Dynamic Link have been closed before attempting to send any comps from AE to Adobe Media Encoder.

    In order to help us distinguish between the Mac-only issue that was introduced in 22.0.0 and other pre-existing issues with sending AE comps to Media Encoder, we are closing this report as “Resolved”.

    If you are still experiencing this issue on Windows or after updating to 22.0.1, please either create a new UserVoice post or find an existing one that matches the problem you are…

  2. BUG: Cant paste text from other apps into After Effects

    Since the last update I cant paste text from other apps (browser, word, etc) into After Effects. Looks like AE doesnt recognize I have something in my clipboard. CTRL+V doesnt work, if I go to "edit" the paste option is greyed out.

    Using latest AE (v18.4) on Windows 10.

    If I revert to v18.2.1 everything works as it should.

    80 votes

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    48 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    This bug has been fixed in the latest version of After Effects 2021 ( 18.4.1 ). See https://helpx.adobe.com/after-effects/kb/fixed-issues.html.

    Please install the latest version and let us know if you are continuing to see issues with pasting from other applications. You should no longer need to use the workaround of opening After Effects first before selecting a project file; pasting into Text layers should work when opening AE by double-clicking a project file.

    Thank you all again for reporting this issue,
    - John, After Effects Engineering Team

  3. aerender fails on Mac OS 11.4 with error -1701 "AEGetParamPt failed at line 918"

    in Mac OS 11.4, aerender fails. The rumor is it's a permissions issue, but it occurs despite all permissions granted to After Effects and Terminal.

    $ '/Applications/Adobe After Effects 2021/aerender' -project SHOW1154.aep
    aerender version 18.2x37
    PROGRESS: Launching After Effects...
    aerender ERROR -1701: AEGetParamPt failed at line 918
    $ /Applications/Adobe\ After\ Effects\ 2020/aerender -project SHOW1154.aep
    aerender version 17.7x45
    PROGRESS: Launching After Effects...
    aerender ERROR -1701: AEGetParamPt failed at line 918

    62 votes

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    36 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. BUG: AE 18.2 on Macs cannot read jpg sequences: file format module could not parse the file (45 :: 36)

    I am a template creator. My customers who are using Macs cannot open my After Effect projects that use jpg-sequences. I received the error from 3 customers and one colleague who has access to a mac did confirm it to me. JPG sequences cannot be opened on AE 18.2 on a Mac. On windows, it works fine.

    The error message is
    After Effects Error: the file format module could not parse the file (45 :: 36)

    Please fix this bug asap.

    37 votes

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    36 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This issue has been fixed in the latest After Effects 2021 release ( v18.4 in July 2021 ). Older projects with JPEGs and JPEG sequences should open and render as expected. If you continue to experience this issue, please let us know here or in a new UserVoice report.

    Cheers,
    - John, After Effects Engineering Team

  5. Rotation tool seems broken

    With the latest version (17.1.3) the rotation tool freaks out when using it for the layer transform rotation. Somehow it does work fine for parametic shapes. Just by dragging a little bit, it rotates like 2000 times.

    50 votes

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    27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. How do I disable cache frames when idle?

    I wish I could disable it when I want

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. BUG Report: Track mattes broken in AE 2021

    I just updated to AE 2021 (18.0) and track mattes are suddenly not working in the timeline. It's an incredibly basic thing, I have footage on layer 2 and I want to use layer 1 (directly above it) as the matte. Pretty straightforward. But when I set layer 2 to Alpha Matte, nothing happens. It does turn Layer 1 off, as it's supposed to, but Layer 2 is still visible even outside the bounds of Layer 1. I can move Layer 2 around the frame and it's not being masked at all by layer 1, it just shows the entire…

    2 votes

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    Resolved  ·  13 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. BUG - pen tool crash

    Weird bug where when using the pen tool, if the footage panel is open, passing over it freezes then crashes AE. Submitted the crash report and posting here in hopes it can be duplicated and fixed.

    11 votes

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    26 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a 'Go To File' button after each export in the Render Queue

    We need a pretty simple, and seemingly very obvious addition to the render queue:

    After each completed export in the render queue, please add a button that can take you immediately to the rendered file's location. I find it odd how this hasn't been included, and you can't even go straight to that file's location by right-clicking on the item in the queue.

    Also, would it be possible to add the ability to copy the folder location of one item in the queue, to the rest of the waiting, ready-to-go exports? Without having to manually click on each item and…

    1 vote

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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    The link to the output file is there, but a bit hidden — twirl down the Output Module section and you’ll see a blue file path. Click this link to open the file location.

    File > Scripts > Change Render Locations will let you change all the queued items in one go, or you can shift/cmd-click individual Output Modules to select multiple exports to change at once.

  10. you can't shortcut alt and regular numerals

    Can we fix this I use to have really nice shortcuts with just alt and numbers, now that functionality has gotten taken away.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to unlink time between multiple comp viewers

    When working with multiple viewers, one of which is locked in order to view that precomp, it would be great to have an option to not have the time linked between the locked viewer and the main comp viewer. I have a precomp that is 2 seconds long. It starts about 3 seconds into my main comp. When scrubbing to 0:03 in the main comp, the precomp viewer window goes blank, because the precomp doesn't have enough footage to show, because it's only 0:02 long.

    2 votes

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    Resolved  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. BUG: Double clicking keyframe in timeline does not open keyframe properties

    When double clicking a keyframe in the timeline the keyframe properties do not open, only the keyframe is selected. You need to manually right click and edit the keyframe to change values.

    This issue only started when updating to AE Version 17.1.3 (Build 41) on Windows 10.

    20 votes

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    16 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bug in 17.7: unable to open .hdr radiance files

    Starting with version 17.7, AE (and Premiere) fails to open any .hdr file with error message: "After Effects error: Couldn't find main entry point for Radiance.8BI (48::72)" and "After Effects error: unbalanced unprep. (48:30)".

    This bug is not present in 17.6, nor in the latest beta. When persisting with version 17.7, one workaround is to use Photoshop to convert the HDR file to an EXR, which does work properly.

    6 votes

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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Shift Forward Slash

    I SWEAR that if I was working in the Effects panel .. the Effects panel active ... I could press Shift Forward Slash to fit my comp viewer to All. Now I can't do that. In order to get Shift Forward Slash to work I have to activate the timeline panel or the comp viewer.

    I know this has to have worked in the past - I apparently have the muscle memory of using it when the Effects panel is active because I keep trying to invoke it and my "why isn't this working" frustration is fairly recent.

    1 vote

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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Marc,

    Thanks for filing this bug. This is a known issue in After Effects 18.4. If the Composition or Timeline panel are not focused, keyboard shortcuts for zooming the active viewer panel do not work.

    This has been in fixed in After Effects Beta (v22.1). Please install the latest build to confirm the fix. Apologies for the disruption.

  15. 3d workspace

    The camera views option is only available when there is a camera present. However, sometimes I open a comp with no camera in the scene and the viewer is locked to 2 or 4 panels. Would like to stop this without having to add a camera, change the view, then delete the camera

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this request. The issue you’ve described has been addressed in the latest releases of After Effects, with more refinements available in After Effects Beta.

    Please update to the latest release of After Effects (the current release in version 18.4.1).

    For a summary of the changes, please read this post:
    https://community.adobe.com/t5/after-effects-beta-discussions/feedback-request-changes-to-3d-view-settings-for-new-comps/td-p/12216674

    Summary of the changes relevant to your request:

    • The 3D View Layout menu (i.e., 1, 2, or 4 views) is now accessible via the application View menu > Switch View Layout.
    • When you create a new comp, it will always be set to Draft 3D off, View Layout at 1 View, and 3D View at Active Camera (Default Camera).
  16. I want to get the values ​​of Duration, Stretch, outTime of a layer with an expression

    Currently, there is no way to get the Layer's Duration, Stretch, and outTime values ​​in an expression.
    I want you to add this method to Expression.

    1 vote

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. AE 17.5 Alt key functions broken - switches to camera regardless of active tool

    Regardless of the tool used, holding the Alt key switches to the camera tool.

    Hoping this is a mistake - it makes zooming out (z, Alt-Click) or adjusting vector bezier curves (G, Alt-click) frustrating without the shortcuts.

    7 votes

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    8 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bug: Master Properties not displaying property name

    After updating to 17.1.4 everything in Master Properties on the timeline is now displaying as the property type (i.e. "Slider" or "Checkbox") instead of the correct name.

    macOS Catalina 10.15.6

    update: renaming the property in Essential Graphics will rename the property on the timeline (at least temporarily). However, when duplicating the layer, the duplicate will revert to displaying the property type.

    11 votes

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    8 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. The latest After Effects crash when installed the Joystick N Slider Ae Script

    When I open my After Effects this morning, and every time when i opened it would crash and give me an error message wrote some issues with Joystick N Slider script. It would work when I delete the script from Ae. Please check this out because this script is quite important for animators and motion designers who use Ae for everyday working. Thanks

    2 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    The underlying issue of ScriptUI panels set to the “Use Legacy UI” caused a crash has been fixed in the March 2021 ( version 18.0 ) release of After Effects. Please let us know if you continue to see any crashes when opening script panels.

    Thanks,
    - John, After Effects Engineering Team

  20. Expand parameters based on used keyframes via Shortcut

    Especially when dealing with multiple layers and parameters within each layer, it is frustrating to have to manually navigate to open and view each keyframe. Wouldn't it be nice to have a shortcut key command that automatically expands parameters within each layer that have used keyframes? That way I can quickly go to the parameters I need adjusting quickly. I understand there are shortcuts that lead to individual parameters (ie, "T" or opacity), but usually one would animate multiple parameters alongside each other. To have one shortcut that opens only the parameters that contain keyframes as a starting point for…

    1 vote

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    Resolved  ·  2 comments  ·  Animation  ·  Flag idea as inappropriate…  ·  Admin →
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