After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Hi, just seems the layer sequencer isn't working

    See attached photoshop file, I took screenshots and pasted them in with a walkthrough of what I''m doing on.

    I've been a tester on a few softwares so just thought give a brief run down. Wasn't end of world, just had to do a lot of layer duplication.

    1 vote

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    Needs More Info  ·  4 comments  ·  Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
  2. TEXT cursor BUG / ERROR

    When using the "all caps" feature in the character panel, the cursor in the composition window inserts a double space after the last character.

    The other very annoying bug is when I have the text cursor selector hovering over 3 text layers in a composition (two or more text layers are HIDDEN, only the TOP one remains visible) the text selector ALWAYS selects the HIDDEN text layer, even though a) they are BEHIND, AND b) HIDDEN.

    I'm so done with Adobe's monoply honestly.

    1 vote

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Expression replaces special characters with basic alphabet for layer.source.name

    Hi, I have a bug to report.

    If I import a file with special characters the expression engine interprets the basic characters when using layer.source.name (eg. ö and ç become o and c).

    Similarly, if the layer name is edited (eg. to remove the file extension) the string is still sanitised in this way when using layer.name.

    My workaround is to copy the layer name to a text editor and paste it back. It appears the same in the UI, with the special characters, but now the expression engine reads it correctly too.

    Thanks,
    LY

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. CTRL+ALT+A no longer selects all visible properties

    Pressing this combination used to select all visible properties. now it just causes random windows to open and close. Appears to be a bug.

    1 vote

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black preview

    The preview frame is black. It no longer has a predefined size. When zooming in / out, the frame does not move, nothing happens. As if there is a black composition of infinite size while I have layers.
    I restarted my pc for the first time, everything is back to normal. Then by relaunching the software to continue the project, the bug returned.
    The preview takes into account the sound, but not the image.

    1 vote

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    Needs More Info  ·  2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. What the h.. The rotoscoop tool is HUGLY buggy

    The rotoschoping tool is aweful
    It disapears, the freezing doesn't actually freeze the selection and the mask remaps
    Aweful, a waste of time. I will look for an other tool I can't believe I pay for this

    1 vote

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    Needs More Info  ·  1 comment  ·  Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
  7. [BUG] Roto-brush freezing errors

    1. Paint Roto-brush to good result
    2. Freeze
    3. Freezing produces different and wrong result
    4. :(
    1 vote

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    Needs More Info  ·  1 comment  ·  Compositing & effects  ·  Flag idea as inappropriate…  ·  Admin →
  8. Error 37::3 + Error 37::13

    it would be great if i could save the project, so I don't loose everything I did because of this combination error.

    1 vote

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    Needs More Info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. After Effects Suddenly Quits when manually typing numbers into current-time display box

    After Effects Suddenly Quits when manually typing numbers into current-time display box. This bug has been plaguing me for over a year now on multiple different computers (all macs), multiple updates of After Effects. When I enter manual timecode into the current-time display box in the upper left hand corner of the timeline, After Effects will often suddenly quit. This happens very regularly. It happens to me on macs I've used at offices. It happens on my old computer, it happens on my laptop, I just bought a new computer and installed a fresh version of the latest program and…

    1 vote

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    Needs More Info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. mpeg 2 video failing to import

    Version 17.1.3 is no longer importing MPEG 2 Long GOP HDV 720P footage. I have older footage from a JVC GY HD250 that still opens in Premiere, but the After Effects project will no longer conform the footage. So, I open AE to check the project, to find that footage, and any MPEG 2 I try to import, will import without error, but only displays black. Brand new Wintel machine with RTX 2080 super card. Other AE projects work fine, just not ones with this footage. Any workaround? I don't even think I can re-render the footage in Media Encoder,…

    1 vote

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    Needs More Info  ·  1 comment  ·  Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →
  11. [BUG] Auto-Save stops working if AE fails to delete the previous auto-save

    There's a bug with After Effects where, if for any reason, After Effects fails to delete an older auto-saved file, the auto-save feature just stops working, and no new auto-saves are created.

    In my case, AE failed to delete the older auto-save cause it was locked by Perforce.

    This should NEVER be the case. After Effects should warn the user it could not delete the auto-save (which it already does. That's good), but it should never stop doing further auto-saves after that.

    Auto-save should always work, regardless of what's going on.

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bug Report - Layer/Camera/Link Focus Distance To Layer does not work!

    3D Camera 'Link Focus Distance to Layer' does not work. When initially linking the focus distance, it is set correctly. But as soon as you orbit the camera around an orbit null, the focus distance no longer stays locked to the focus layer. Also, and bizarrely, if the orbit null is deleted the focus distance resumes the correct lock. After a lot of experimenting and 2 completely useless and infuriating sessions with Adobe support (Adobe - your tech support sucks - I have NEVER had a satisfactory experience with your tech support), I discovered that the problem appears to be…

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    Needs More Info  ·  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remember output folder for every project

    My life would be days longer if After effects was able to render to the same folder the project rendered to last time instead of switching to the last place chosen regardless of wether it was a different project file (which makes no sense to me)

    Having to work quickly on multiple projects in the same timeframe leaves me with scatterer render files that swell the hard drive and take an age to sort through down the line.

    46 votes

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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. AE CC 2019 keeps crashing

    I didn't experience any immediate problems after updating to the new version, and I was actually excited about it. However, today the problems started. I was masking a layer, when all of a sudden AE crashed and I got this error on my screen "<140735526355840> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D". Tried googling but couldn't really find a solution for this specific problem. Running AE on a MacBook Pro (Retina, 15 inch, Mid-2015) with OS High Sierra 10.13.6. Now, when I try to open the project the app keeps freezing.

    32 votes

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    34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. There's a bug - when you add a horizontal guide, performance slows way down. Hiding them improves it. Very weird!

    There's a bug - when you add a horizontal guide, performance slows way down. Hiding them improves it. Very weird!

    3 votes

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    10 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. BUG: Expression Breaks RAM Preview/Memory Leak

    I have been working on a project for 10+ hours. It uses nested compositions and expressions referencing between compositions. One of the expressions is a for-loop that runs the sampleImage() expression four times - this expression in particular seems to be causing a lot of problems and throwing "internal errors."

    The project has reached a point where it loads fine if all expressions are disabled - the preview updates immediately when I move the time indicator - but as soon as the expression is activated the property color changes from blue to green and hangs there instead of turning red.…

    1 vote

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    Needs More Info  ·  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  18. Fix timeline issue in the latest update

    On a macbook air 2017 running mojave 10.14.3, left clicking in the timeline DOES NOT work at all, only option is to right click which somehow registers, the recent update broke left clicking on the timeline and no layers can be clicked, this is a major bug and paralyzes my work. Please get it fixed ASAP

    5 votes

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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this bug.

    We are currently investigating this problem but are having difficulty reproducing the issue. To isolate and fix the problem, if you are experiencing this we would like to know:

    - What OS and version are you using? (ex., Windows 10 or macOS 10.14.3)
    - What hardware are you using? (ex., 2018 MacBook Pro or MacBookPro15,2 (A1989)
    - Did the problem always occur since you first installed After Effects 16.1 or did something trigger it?
    - If something triggered it, does restarting After Effects clear the problem? Restarting the computer? Clearing the After Effects preferences?
    - If something triggered it, what is the trigger?

  19. Bug Report - AE 16.0.1 - Lumetri Scopes not displaying anything after some use.

    When using the Lumetri Scopes, after having AE open for some time, the scopes themselves disappear and there seems to be no way to get them working again. I can close the scopes panel and reopen it and also try to change what scopes are displaying but nothing works. Must restart AE for them to work again. Problem typically occurs when changing from one composition to another.

    4 votes

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    4 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this bug report.

    Are you also using external video preview via Mercury Transmit? (Preferences > Video Preview)

    When the problem starts, try enabling and then disabling Mercury Transmit. You could also try pressing the / key on the numeric keypad.

    (Under the hood, Lumetri Scopes captures the frame using Mercury Transmit. Although Transmit does not need to be enabled in the prefs for Lumetri Scopes to do this, I’m curious if toggling it on/off would help, or maybe there is a conflict with another Transmit device.)

  20. Audio and video playback bugs

    I'm Japanese. I use Google Translate.

    When playing back only the audio on the After Effects timeline, the beginning of the audio is cut off and it can not be played back properly.
    How, if you play video and audio simultaneously, you can play audio normally.

    This happens even if the composition has only an audio layer.

    You can confirm that After effects are playing in real time from the information panel.

    The environment of PC is as follows.

    Windows Main PC
    CPU: Core i7-8700K
    Memory: 32GB
    GPU: RTX 2080
    After Effects: CC2019

    Windows Sub PC
    CPU: Core i7-7700K
    Memory:…

    7 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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