After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. AE 2019 Crashing entire computer on startup

    I don't mean I have to force the software closed. I mean the mouse cursor stops moving and the computer becomes completely unresponsive. This is the only software that manages to crash so hard I have to resort to holding the power button and forcing a shut down. Which could very possibly corrupt anything else that happens to be open at the time.

    I'm on Windows 8.1 with a laptop that is running on Intel graphics (no video card). It often alerts me that the graphics display driver crashed on launch, but recovered. Once in a while the entire computer…

    2 votes

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    We really appreciate your post, however, User Voice is primarily for feature requests and bug reports. It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html

    Please note that Windows 8.1 is not supported for the October 2018 update to After Effects CC (version 16.0). The minimum OS requirement for After Effects 16.0 is Windows 10 version 1703, or macOS 10.12, or later. Full system requirements can be found here:
    https://helpx.adobe.com/after-effects/system-requirements.html

  2. please add GPU and CPU both work at a time for preview render specially and final render time . not after preview Render create work GPu.

    please add GPU and CPU both work at a time for preview render specially and final render time . not after preview Render create work GPu.

    2 votes

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    1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this request.

    Can you please elaborate on what behavior you’d like to see changed in After Effects?

    After Effects uses a mix of CPU and GPU rendering, when the Project is set to use Mercury GPU acceleration (Project Settings > Video Rendering & Effects). Use of the GPU is dependent on whether or not your composition uses GPU-accelerated features of After Effects, such as GPU-accelerated effects, layer motion blur, or R3D raw debayering. Features that are not GPU-accelerated are rendered using the CPU, for both rendering previews and for export renders.

    With that understanding, what would you like to see changed in After Effects?

  3. Fix Precomps in AE2019

    Precomps don't act as they used to. They're broken. Expressions don't carry as they should. I set up twenty text layers to count up with expressions at different rates and after precomping this build, nothing would count, they just looked stuck.

    Furthermore, assets precomped won't stay together. Screenshot below shows what AE2019 is doing. The precomped piece can move on the left, however the grouped graphic on the right remains and won't follow as it should. This makes zero sense. I think this is a bug.

    1 vote

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    Thank you for filing this bug report.

    We need more information to be able to investigate this problem. Can you provide us with a project file (.aep) that demonstrates the issue?

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

  4. Missing plugin notice gives no information on where the missing plugin layer is

    Opening up an older project, you sometimes get a notification about a missing plugin, but then no information on how to track down where the problem plugin is.

    How many layers have the issue?

    Can the layers and comps have a warning symbol so you can see where the problem is?

    Can there be some sort of log that lists what comp and what layers are missing plugins?

    It's really annoying to hunt around for them, delete/replace them, reopen the scene and it still give the same error because you couldn't find them all.

    1 vote

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    Thank you for filing this feature request.

    Currently in After Effects, you can use the Search fields at the top of the Project or Timeline panels to search for either:
    - The keyword “Missing Effects” (which is a saved term if you click on the magnifying glass icon). This will show all comps in the Project panel, or layers in the Timeline panel that reference effects that could not be loaded.
    - The name of the effect that was reported as missing.

    Does the above functionality meet your needs, or do you still desire additional functionality?

  5. Render Items all greyed out

    Since the install op 2019, both 2018 and 2019 no longer hilight items to be rendered in the Queue. All is dull and grey...

    2 votes

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  6. 2 votes

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    Thank you for filing this bug report.

    We need more information to be able to investigate this problem. Can you please provide us with a project file that causes this error, as well as a System Info report? (Apple menu > About This Mac > System Report, then File > Save)

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

  7. H264 import as well as export not supported??? (AE15.1.1)

    Hey
    At the post facility where I work we upgraded to After Effects 15.1.1 on monday, reassured that h264 (.mp4) was still possible via AME + that QT7 codecs were still supported for IMPORT (as per release notes https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html)

    Unfortunately, AE just hangs indefinitely when importing QT H264... which is going to be a logistical nightmare for old projects that need to be reopened containing QT H264 files....

    FYI, running Mac OS Sierra 10.12.6 (over 14 workstations)
    No change whether footage on networkdrive, local drive.

    Any suggestions?? urgently, if poss...

    Thanks

    11 votes

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    Thank you for filing this bug report.

    H.264, along with many other codecs, inside a QuickTime file remain supported for import in After Effects 15.1 and Premiere Pro 12.1.

    Can you please send us a link to a file that demonstrates the problem? We will inspect it to evaluate the problem. If you prefer not to post it publicly, you can send it to aebugs@adobe.com.

    Most of the problems we have encountered with QuickTime files using supported codecs are that they use little-used QuickTime 7 functionality that is not natively supported by After Effects or Premiere Pro. That, or the file itself is malformed in some way. In previous versions of After Effects and Premiere Pro, the 32-bit QuickTime process could be used to process these files; now that it is gone, any such files that relied on QuickTime 7 functionality will fail to import.

    We can look at…

  8. 2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this bug report.

    We need more information in order to investigate this problem.

    • What OS and version are you using? i.e., Windows 10 or macOS 10.14
    • Are you able to reproduce this problem, or does it only happen once?
    • Do you get any error messages associated with this crash? If so, what do they say?
    • Do you get the Adobe Crash Reporter dialog? If not, choose Help > Adobe Crash Reporter from inside After Effects. We like receiving crash reports, and prefer that you use the “Always show this dialog” option so that you can fill in the additional information after the crash. When the Adobe Crash Report dialog appears, please always provide notes about what you did before the crash occurred. If you have filed the bug, please include a the bug number in the notes. We also appreciate if you fill in your email…
  9. Bug with several layers with mask or shape

    When I do several layer with mask, or serverals shapes layer :

    The paths of the different layers hide each other

    The presence of two layers causes displacements of the paths

    I did the last updates.
    Ae works on windows 10

    1 vote

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  10. vertically zoom on waveform

    Sometimes when using high-bass songs the audio waveform just turns into a block, so to vertically zoom on it will show further details on the waveform in order to see different beats.

    1 vote

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    Thank you for submitting this feature request.

    In After Effects, you can vertically zoom the waveform by placing the mouse cursor underneath the waveform (the cursor icon will change to a vertical double-arrow), and then clicking and dragging.

    Does this meet your need, or do you want different functionality in After Effects. If so, please elaborate.

  11. After Effects error: internal verification failure {no current context}

    After Effects error: internal verification failure {no current context}

    Error appears as I am trying to complete the beginner tutorial within AE followed by this error message:

    After Effects can’t continue: very unexpected uncaught exception while application running

    I have the latest AE version (16.0.1)
    Mid 2015 MacBook Pro
    2.2 GHz Intel Core i7 Processor
    RAM is 16 GB

    1 vote

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  12. AE 2018 Crashes (15.1.2)

    Having a lot of issues with After Effects on Mac recently. The program crashes when I attempt to preview and sometimes when I try to send to Media Encoder.

    I have attached the report log below.

    1 vote

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    Thank you for filing this bug report, and for attaching the crash log.

    The crash log indicates that the GenArts Sapphire plug-in is causing the crash. (See Thread 28 in the log.) Have you contacted BorisFX/GenArts regarding this problem?

    Also, have you tested this comp in the current release of After Effects CC, version 16.0.1? You can install this version via the Creative Cloud desktop application.

    If you need further assistance with this issue, this could be addressed more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html

  13. A keyboard shortcut to add a keyframe to which ever property you have selected.

    If I have any property selected in the timeline I would love the ability to use a keyboard shortcut to add a keyframe, I realise you can do this on a small few of the properties, Scale, Position, etc... BUT it would be great to have the ability to do this on which ever property you have selected. If you can already do this, my apologies, but I don't think you can. Please generous Adobe staff can you work your magic. :-)

    11 votes

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    Thank you for filing this feature request.

    To create a keyframe for selected properties, you can choose the Animation > Add Keyframe command. (The name of this command will change if you only have one property selected, ex. Add Opacity Keyframe.)

    This command does not have a keyboard shortcut defined by default. However, you can assign a keyboard shortcut for it: choose Edit > Keyboard Shortcuts. More information about assigning keyboard shortcuts can be found here:
    https://helpx.adobe.com/after-effects/using/keyboard-shortcuts-reference.html#VisualKeyboardShortcutEditor

    Given this information, do you still have a request for us? That is, do you want a shortcut defined by default? If so, which shortcut? (One that is already not in use by After Effects.)

  14. quick selection tool

    put the quick selection tool could be used better for rotoscoping selection of an object. would save time for masking

    1 vote

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  15. Bug Report: Can't paste from Premiere Pro

    "After Effects warning: Can't paste from Premiere, Premiere Pro Importer is missing."

    1 vote

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  16. Bug - I cannot open JSON data project in CC2018 update 15.1.1, created in 15.1.0

    Cannot open a previously created data driven project, it says: Problem encountered with file. Conversion to MGJSON using converter JSON with id com.adobe.sensor.jsonConverter failed

    ?????????????????

    6 votes

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  17. OPENCL stopped working after MAC 10.13.5 update

    Once updated to Mac OS 10.13.5, OPENCL error came on all Adobe projects, AE, Premiere Pro, and ME, allowing only Software mode. This is with MAC included AMD Pro Vega 64.

    4 votes

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    Thank you for filing this bug report.

    Can you please provide more info about the errors you’re receiving? A screenshot of the error message would be useful.

    When does the error occur? When you open a project? Or when you launch After Effects? Does the problem change if you modify the Project Settings > Video Rendering & Effects option?

  18. Estamos com esse erro chato no After Effects CC 2018 - There was an error processing this PDF document

    Olá,

    Estou com esse problema e não consigo resolver de modo algum:

    After Effects error: There was an error processing this PDF document. (1074397201) ( 50 :: 29 )

    After Effects error: cannot reopen an open file. ( 3 :: 130 )

    Logo depois disso o After Effects trava e fecha. não salva nada, mas também não há nada para salvar pois eu não consigo mais fazer modificações no vídeo por causa disso.

    Se alguém puder me esclarecer algo que resolva meu problema, vejo que tem muitas pessoas com essa dificuldade mas sem uma solução concreta.

    Atenciosamente,

    Fernando Batista

    4 votes

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    4 comments  ·  Workflow & interoperability  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for filing this bug report.

    What is the path to the file (or files) it is reporting the error about? Is it an Illustrator (.ai) file, or a PDF file?

    Did you create this project by previously using the Collect Files command?

    If you move the file (or files) causing the error to your desktop, open the project, and then re-link to the file on the desktop, does the problem go away?

    There is a potential bug that can occur if the path to Illustrator or PDF files is very long, after the project was created by the Collect Files command. Your answers to the questions above can help determine if this is the problem you have encountered.

    Em Portguese (Google Translate):

    Obrigado por preencher este relatório de bug.

    Qual é o caminho para o arquivo (ou arquivos) sobre o qual está relatando o erro? É um arquivo…

  19. Bugs everywhere

    The new versione 2019 is the buggest version ever. The undo/redo function 80% of the time doesn't work properly. The new puppet tool's starch is pretty useless without control for choose the control area. Expecially for rigging purpose. All the puppet tool, after insert 1 or 2 pin, don't let you to insert any other pin and don't update your action, at least you don't zoom or restart after effects. I'm an after effects lover, but this release is bringing me to seriously evaluate to leave all the Adobe products. Any new version is worst than the previous one.

    1 vote

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    Thank you for filing this report.

    It would be most helpful if you broke out these different problems into different reports. This UserVoice platform is most useful when every post represents a single problem or feature request, and thus can be voted on individually.

    For each of these issues, can you please also provide more details?

    For the Undo/Redo problem, when does the problem occur? What steps do you take before Undo/Redo does not work? What specific step are you trying to undo or redo?

    For the Puppet effect problems, can you elaborate on what you mean by “pretty useless without control for choose the control area”? With the problem of placing pins, what steps do you take before the problem occurs? It would probably be helpful if you provided a project that demonstrates the issues, or at least a screenshot or screen recording.

  20. Latest version of After Effects won’t read DNX HD Quicktimes? Not sure if I’m affected by the QuickTime Drop in the latest version.

    Latest version of After Effects won’t read DNX HD Quicktimes? Not sure if I’m affected by the QuickTime Drop in the latest version. The QT file is good since I can open it in QT player. After Effects shows a gray frame and the audio, no error messages. Tested it on 6 machines we have in here, all of them QT with DNXHD is broken, I have countless projects that do not work anymore, Had to roll back to version 15. Please fix

    3 votes

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    Thank you for filing this bug. Can you provide us with a link to a file that will not import into After Effects 15.1? Send it to aebugs@adobe.com if you don’t want to post publicly.

    After Effects 15.1 does support DNxHD and DNxHR codec QuickTime files. The problem you are experiencing is likely either a limitation of this support, or a damaged file.

    Since the release of After Effects 15.1, we have seen reports of similar cases where QuickTime files using natively supported codecs will not import. When files are available to us we can inspect them; mostly what we are finding is that the QuickTime file in question is structured in a way that is no longer supported. As the QuickTime format was developed over many years, it incorporated a number of unique features that are not supported natively by After Effects. (For example: complex edit lists, where the…

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