After Effects

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  1. 3D preferences keep resetting after restarting application

    Every time I go to preferences to turn off 3D Camera Navigation Gizmos the checkbox is checked again the next time I restart After Effects. I'd rather keep the composition markers shortcuts on as my default. Changing my keyboard layout also does nothing as preferences seems to override keyboard layouts.

    AE Version 18.2.0 (Build 37)
    Windows 10 Pro Version 20H2
    Intel Xeon X5670 Dual 2.93GHz Processors
    128GB RAM
    NVIDIA GTX Titan X 12GB

    3 votes

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    2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this bug. I’m not experiencing this problem on my machine, so I’d like to explore this further with you. Can you please tell me:

    What languages are your OS and After Effects are running in?

    I’d like you to try resetting the preferences, and if that doesn’t solve the problem, I’d like to get copies of the preferences files in the before/after states. Please follow these instructions:

    1. In After Effects, open Preferences > General. Click the Reveal Preferences in Explorer button at the bottom. This will open the folder where the preferences files are.
    2. Quit After Effects.
    3. In the preferences folder, navigate up one level. This will be the Adobe/After Effects folder and you’ll see folders for each release of After Effects that you’ve used on this machine (18.0, 18.1, 18.2, etc.). Move (don’t copy, just move) the 18.2 folder to your desktop…

  2. 1 vote

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    Needs More Info  ·  3 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. BUG: AE 8.2.1 on macOS 11.4 on MacPro6,1 2 AMD FireProD700

    if one is moving a Layer in the Composition View it wiggles around.
    if you build a motion path with the layer it wiggles around until the preview is rendered.
    if you put of "Hardware Accelerate Composition, Layer and Footage Panels" it gets much better but is still present. This shows on our MacPro6,1 an on our iMac17,1. On newer hardware such as iMac19,1 it is not present.

    1 vote

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    Needs More Info  ·  2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Get rid of 'More Options' button in Interpret Footage

    Since... well, forever... the 'More Options' button in the Interpret Footage dialog has only ever been applicable to Vector footage (Illustrator/EPS) and then has only ever contained one parameter, the antialiasing quality (correct me if I'm wrong?) As such, it's dumb to have to click a button just to open up ANOTHER dialog that only contains 1 option.

    Please move the Antialiasing menu out into the main footage dialog, replacing the More Options button. Ghost it when it's not applicable like everything else.

    See attached mockup.

    2 votes

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    1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for filing this request.

    The More Options button is used for more than vector files. The most common use case is for raw video formats, such as RED, Arri, Sony, Canon, etc. There are some other cases, but I don’t have them catalogued in my brain.

    What I’m hearing from you is that the step to get to specific settings for AI/EPS files is an extra click that you’d rather not do. There’s a variety of ways I imagine we could solve this in the UI, everything from trying to make the Interpret Footage dialog accommodate footage-specific custom panels (difficult), to a more accessible menu command for the More Options button, or something else entirely.

    In your ideal world, how would you like to see this work in the UI?

  5. Time Ruler Bug

    The Time Ruler bug I read about from 2017 is still happening in my app. I'm unable to see the Time Ruler in seconds. in Ae current version

    1 vote

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    Needs More Info  ·  3 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Slow... Laggy... After... Effects... Workflow

    I'm going to type my complaint in the same format that Adobe after effects allows me to work:

    I

    Can't

    Get

    Anything

    Done

    Without

    The

    Application

    Freezing

    Or

    Hanging

    Every

    10

    Or

    So

    Minutes.

    This

    is

    the

    same

    machine

    that

    spat

    out

    4

    simultaneous

    4K

    renders

    from

    After

    Effects

    DaVinci Resolve, Blender and Unreal Engine, last month (these products get their own line because I don't have to wait for them nearly as much as I do for After effects now.
    After Effects started doing this thing today where I can't use the machine or any other apps (including web…

    5 votes

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    Needs More Info  ·  4 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bug: Moving between screens with different scaling

    When click-dragging a property's numerical value (e.g. position or scale), if the mouse cursor crosses onto a screen with a different scaling setting in Windows Display Setttings to the one with AE in it, the value jumps. The bigger the difference in scaling, the bigger the jump.

    2 votes

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    Needs More Info  ·  3 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Camera GUI display does not reflect expression-driven Point of Interest

    When the "Point of interest" of a camera is driven by an expression.
    Something like:
    thisComp.layer("Null 1").transform.position
    The graphical display of the camera wireframe in the interface does not reflect the value of the expression.
    It seems to be "stuck" at the Point of interests native value.

    After Effects 17.6.0
    MacOS 10.14.6

    2 votes

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    Needs More Info  ·  2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please bring back features

    Please bring back features like "select single view" in viewer settings. It is crucial for those, who are working with 2D animations on small screens and need more screen estate. I've uninstalled version 18.0 and using older v17 until the feature returns. Thank you!

    2 votes

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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tomas,

    Can you please explain further which option you’re missing? There were a few changes made in After Effects 18.0 that you might be referring to, and I think there might be a translation problem.

    In After Effects 18.0, the toolbar in the Composition pane was updated to reduce clutter and improve 3D workflows. Details are here:
    https://helpx.adobe.com/after-effects/user-guide.html/after-effects/using/whats-new/2021-2.ug.html#ImprovedCompositionToolbar

    One thing that was changed is that 3D controls now only appear if you have a 3D layer in the comp. We’ve heard from a number of folks that the View Layout menu (selecting 1/2/4 views), which is part fo the 3D controls, is being missed. In the latest releases of After Effects Beta, which you can install via the Creative Cloud app, the View Layout controls are now also accessible via the View menu; you can access these options at any time without a 3D layer being present. Please try…

  10. Closing one of two (or more) composition panels should make your other composition panels larger.

    Currently when you have two more composition panels open (i.e. one is locked and you are making changes in a precomp and looking at the effects of that change in a different comp), the default behavior when you close one of those composition panels is to collapse any surrounding panels inward, leaving the other composition panels the same size.

    This is annoying, because rarely do you want the effect control panel or your plug-in panel to expand. What you usually want is for the other composition panel to take up the space where the two were.

    2 votes

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    Needs More Info  ·  1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. BUG - Project Panel reset items position

    Every time I do CTRL-C (copy) on a layers in composition panel all items in Project panel resets its position. Often I work on dozens of Compositions and need to go through some and copy some layers from one to other after I hit CTRL-C I have to scroll Project panel to look for my destination composition despite of that it was just in place where I left Project panel before pressing CTRL-C in composition. Its just annoying.

    1 vote

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    Needs More Info  ·  1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. In After Effects 17.7 the mercury transmit does not work ....in Premiere 14.9 instead it works.

    In After Effects 17.7 the mercury transmit does not work ....in Premiere 14.9 instead it works.
    I have MacBook Pro (16 pollici, 2019)
    2,3 GHz Intel Core i9 8 core
    16 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 4 GB
    Intel UHD Graphics 630 1536 MB

    1 vote

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    Needs More Info  ·  1 comment  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Black preview

    The preview frame is black. It no longer has a predefined size. When zooming in / out, the frame does not move, nothing happens. As if there is a black composition of infinite size while I have layers.
    I restarted my pc for the first time, everything is back to normal. Then by relaunching the software to continue the project, the bug returned.
    The preview takes into account the sound, but not the image.

    1 vote

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    Needs More Info  ·  2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bug Report - AE 16.0.1 - Lumetri Scopes not displaying anything after some use.

    When using the Lumetri Scopes, after having AE open for some time, the scopes themselves disappear and there seems to be no way to get them working again. I can close the scopes panel and reopen it and also try to change what scopes are displaying but nothing works. Must restart AE for them to work again. Problem typically occurs when changing from one composition to another.

    4 votes

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    4 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this bug report.

    Are you also using external video preview via Mercury Transmit? (Preferences > Video Preview)

    When the problem starts, try enabling and then disabling Mercury Transmit. You could also try pressing the / key on the numeric keypad.

    (Under the hood, Lumetri Scopes captures the frame using Mercury Transmit. Although Transmit does not need to be enabled in the prefs for Lumetri Scopes to do this, I’m curious if toggling it on/off would help, or maybe there is a conflict with another Transmit device.)

  15. Bug Report: File name and Location Template keeps defaulting to non-existing template

    I have found for a few versions of AE that if I make an "Output File Name and Location Template", then delete that template completely and make a new one, that the output will keep using that template that was first made. Even if I just set the most basic "Comp Name" template as the default, it will still go back to using that original template that I made, that I no longer want to use. So each time I go to render, I need to choose a template to get rid of what it defaults to.

    7 votes

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    Needs More Info  ·  6 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. AE 2018 Keyboard lag on Mojave

    Just bought a new iMac - AE 2018 has a really frustrating keyboard input lag. Even if you type slowly it misses characters as you type (adding text or just using the interface i.e. naming folders, changing values, pressing spacebar etc). It's incredibly frustrating.

    2 votes

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    2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. In panel 3 add a video play button

    Yes I am new to After Effects, just loaded it, but 30 years working software, including Light Room and Photo shop, you don't have a play button??
    Add a play button for newbies. And yes, I am off to watch and learn from the tutorials

    4 votes

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    0 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for filing this suggestion.

    The play button in After Effects, and other playback controls, are in the Preview panel. In the Default and Standard workspaces, you can find the Preview panel docked in the column of panels along the right side (underneath the Info and Audio panels). You can undock and/or reorganize the panels to your liking.

    I appreciate that you expect the play controls to be in the same window as the video, which is a common convention for video playback applications. And I agree with you that we should move the playback controls in After Effects. The design After Effects is currently using was made before that convention was common, and had solid logic at its time. While we’ve considered changing that UI, changes to an established application like After Effects come with many complications, and we need to be sure that the benefits of such change…

  18. video preview overlapping second monitor

    I have a Windows 10 machine with a 2-monitor setup. Whenever I enable mercury transmit on the second monitor to use it as a client monitor, it creates a preview that's too large for the screen and extends onto the screen I'm working on. (I've attached a file that shows what I mean.)

    I'm working on a Windows 10 Pro machine with 2 Geforce GTX 1080 TIs bridged together. Admittedly, the screens are different resolutions - but that never seemed to affect anything when I used these exact screens with a Mac. Any help would be greatly appreciated.

    Thanks!

    1 vote

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    3 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. phantom time indicator

    When I select a layer and hit "i" or "o," there is a phantom time indicator that appears there, but the physical one stays where it was. I've attached a picture of what it looks like. Thanks.

    4 votes

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    2 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    To investigate this, it would be most helpful if you could send us a project file that demonstrates the issue. My suspicion is that this only happens when the layers are in a specific state.

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

  20. Render queue multiple frame ranges

    A few versions ago Adobe broke AE's render queue. Now all jobs' frame ranges reflect the current In/Out markers making multiple render jobs useless unless you manually edit the render settings > custom frame range PER queue job. I can't see how this is at all useful in any situation and I would much prefer to be able to queue multiple frame ranges than render the current frames multiple times, making a complete1 mess2 of3 your4 output5 folder6.

    Please revert back to how it worked before it became broken.

    4 votes

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    5 comments  ·  User experience/interface  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this report.

    There were no intentional changes to the behavior of rendering frame ranges in the Render Queue. We need more information to understand the problem you are describing.

    Can you provide us with a project with items set up in the queue that do not render as you expect? It will help to have a clear picture of what you are doing, what you expect the result to be, and what result you are actually getting.

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

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