After Effects
Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.
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BUG - pen tool crash
Weird bug where when using the pen tool, if the footage panel is open, passing over it freezes then crashes AE. Submitted the crash report and posting here in hopes it can be duplicated and fixed.
11 votesThis bug has been fixed in the November 2020 update for After Effects, version 17.5.1. You can install the update via the Creative Cloud desktop app.
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AE v17.5 crashing on launch under MacOS 10.13.6 (High Sierra)
Running MacOS 10.13.6, so I'm currently unable to install a few of the updated apps. That being said, After Effects 17.5 was allowed to be installed. On launch it crashes out every time with the two following errors:
After Effects error: Couldn't find main entry point for Camera Raw.plugin ( 48::72 )
After Effects error: unbalanced unprepared. ( 48::30 )
No way to launch the app without the crash.
2 votesThank you for filing this bug. This problem occurred because the October 2020 release of Adobe Camera Raw is not compatible with macOS 10.13, however the Creative Cloud desktop app did not prevent it from being installed. That has been corrected, however if you’ve already installed v13 of ACR, you will need to uninstall it and reinstall v12.4.
More information here:
https://community.adobe.com/t5/after-effects/faq-how-to-solve-after-effects-v-17-5-crash-at-launch/td-p/11522545?page=1 -
AE 17.0 RAM Preview unresponsive / stuck
RAM Preview speed has improved but the entire program becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE.
4 votesThis is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.
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[BUG] Master Properties can't be changed with expression
I put this simple expression on a master property that cycles through some items. It shows 1, 2, 3, 1, 2, 3, etc. on the control, but it only shows the item #1.
timeToFrames(time/50) % 3 + 1;
This wasn't working on another master property, but it started to at some point on it's own. I've tried purging, recreating the property. About the only thing I haven't tried so far but sometimes works is recreating it all in a new comp.
5 votesThis is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.
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String memory leak
Error 83::2 - String Memory Leak
I get this error message every time I log out of AE 2019 whilst using one particular project that involves a lot of imports. Will not open the files again later. I can work around it by importing the file into a new project, but once I save the NEW project, under a different name and go to quit the program, I get the same error message and rinse and repeat. I don't know which, if any, files are corrupt and the program otherwise acts normally until I try and close out the program.It…47 votesThis is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.
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Bug - Opening projects that use 2020 drop-down menu expression controls (Pseudo dialog on startup)
I love the new drop down expression control effect in AE2020. Unfortunately though I have a bug on opening the project file. I get a dialog box similar to the attached screen grab for each instance I've used the drop-down menu as a master property. The code in the dialog changes for each instance.
For context, my project file features one precomp with a number of properties controlled by 3x dropdown menus on a control layer for colour, text option and positioning. That precomp is used in 5 other compositions, where using Master Properties I have used different drop down…
2 votesThis is fixed in After Effects 17.0.1, released last night. You may need to open the project, close it without saving, then reopen it and save to clear the errors. Please update and let us know if you’re still seeing any issues.
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BUG - AE 2020 Viewport glitching out at 100% or less zoom.
The viewport completely glitches out at 100% or less.
I've tried uninstalling and reinstalling AE 2020.
Viewport is fine in AE 2019.
Hardware specs:
Mac OS Catalina
Macbook Pro 16" 2019
AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
64GB RAM1 votePlease install the latest update to After Effects (version 17.0.1, released last night) for improved compatibility. Let us know if you’re still seeing any issues.
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bug report - playback issue
Having an issue with the new 2020 update that was not happening with 2019. First off, a lot of things are quite laggy when clicked so take a long time to react. Sometimes it's a second or two, sometimes it's so long I start thinking AE is locked up. I can start playback on a section and then it won't stop (by hitting 0, clicking the playhead, hitting Space). Sometimes it takes a few seconds to respond and sometimes up to a minute. Several times now I actually had to force close AE just to make it stop playback.
I…
3 votesThe inability to stop playback is fixed in After Effects 17.0.1, released last night. Please update and let us know if you’re still seeing any issues.
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[Bug] When opening this project the first time after effects starts it breaks, returns lots of errors while loading about the pseudo
[Bug] When opening this project the first time after effects starts it breaks, returns lots of errors while loading about the pseudo
the Project File: https://drive.google.com/open?id=1uhv453Z8ZuHQawzA3ivpv_WbavTN0fzb1 voteThis is fixed in After Effects 17.0.1, released last night. You may need to open the project, close it without saving, then reopen it and save to clear the errors. Please update and let us know if you’re still seeing any issues.
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Extractor BUG, 2019
with the new update of AE 2019, whenever we are using extractor on exr passes, extractor is not going away, so at the end of the project we end up having like 55 extractor menus open on the second monitor, which is a bit funny. please fix, thanks.
5 votesThis is fixed in the latest (November 2019) release of After Effects. Multichannel EXRs are now 10-12x faster. There is also native support for Cryptomatte, and you can import EXR sequences as layered compositions.
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BUG: Install Script... causes endless window popups, cancel button doesn't work
BUG - After selecting Install Script.. from the menu, an endless amount of popup windows occured. Pressing cancel does nothing. I had to End Process via task manager to stop it and relaunch. Please fix.
AE CC 2019, Win10
8 votesThis bug was fixed in the April 2019 release of After Effects (version 16.1). You can install this release via the Creative Cloud desktop application.
A list of bugs fixed in After Effects 16.1 can be found here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html
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Crash When Editing Text CC2019
I had written too much text and it went outside of the bounding box, so to fix it I was going to change the font size. So I hit Shift + Up and I got an immediate crash.
4 votesThis bug was fixed in the April 2019 release of After Effects (version 16.1). You can install this release via the Creative Cloud desktop application.
A list of bugs fixed in After Effects 16.1 can be found here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html
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BUG: Ae associtated with indesign files
Not sure if this is really an AE thing, but I've been force quitting AE all morning so I'm filing this here so you have some idea why (And because there seems to be no official bug reporting for bridge, and this hardly seems like an Indesign problem)
Since installing the new CC updates this morning double clicking on any indesign file causes AE to launch. This is true via bridge and finder, and is not fun as AE takes a while to launch then error out (because unsurprisingly you can't read an indesign file in AE)
Both Bridge and…
1 voteThank you for reporting this bug.
This problem was resolved in the April 2019 bug-fix patch for After Effects (version 16.1.1). You can install this release via the Creative Cloud desktop application.
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AE cc2019 16.0.1 crashes when entering in a precomp
As the subject says When I double click to go to a precomp it crashes without any reason. I'm using windows 10.
I've downgraded to 16.0 and it seems fine.
2 votesThanks for following up, Tao. We’ll close this request as Resolved. Let us know if you encounter any other problems.
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BUG: Essential Graphics Stalls Timeline Scrubbing
I have a fairly large project that uses the Essential Graphics panel to control about 20 properties across 10-12 comps. When the EG panel is closed, everything works perfectly. But as soon as I open the EG panel and attempt to scrub in the Timeline AE freezes for about 25-30 seconds.
One workaround I've discovered is that if I group the properties into folders, as long as the folder is collapsed I can scrub freely. But as soon as I expand the group of properties the problem returns.
Coworkers with smaller projects and fewer EG properties are experiencing the same…
5 votesThis bug was fixed in the April 2019 release of After Effects (version 16.1). You can install this release via the Creative Cloud desktop application.
A list of bugs fixed in After Effects 16.1 can be found here: https://helpx.adobe.com/after-effects/kb/fixed-issues.html
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Fix 3d camera tracker in AE
3d camera tracker no longer completes the solve and doesn't have any progress metre.
62 votesThank you for your feedback. Issues with the tracker were fixed in AE 15.1.2.
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