After Effects

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  1. Create Editable Text Bug

    I've discovered and confirmed a bug with the help of your support team.

    In AE 2019.1, (I tested on Win10, another user was on MacOS with same result) when you right click on a PSD layer that was text and hit convert to editable text, it was crashing for me about half the time, with no indication why since it was working on the same fonts and same projects sometimes.

    When i tested one of the crashing layers INSTEAD of right clicking and going to the MENU Layer>Reveal>Create Editable text, it worked flawlessly.

    2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    In a simple test, I can not reproduce this problem.

    Can you provide us with a PSD and an After Effects project that causes the crash? This will help us investigate.

    Please post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

  2. 2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    We need more information in order to investigate this problem.

    • What OS and version are you using? i.e., Windows 10 or macOS 10.14
    • Are you able to reproduce this problem, or does it only happen once?
    • Do you get any error messages associated with this crash? If so, what do they say?
    • Do you get the Adobe Crash Reporter dialog? If not, choose Help > Adobe Crash Reporter from inside After Effects. We like receiving crash reports, and prefer that you use the “Always show this dialog” option so that you can fill in the additional information after the crash. When the Adobe Crash Report dialog appears, please always provide notes about what you did before the crash occurred. If you have filed the bug, please include a the bug number in the notes. We also appreciate if you fill in your email…
  3. AE 2018 Crashes (15.1.2)

    Having a lot of issues with After Effects on Mac recently. The program crashes when I attempt to preview and sometimes when I try to send to Media Encoder.

    I have attached the report log below.

    1 vote

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report, and for attaching the crash log.

    The crash log indicates that the GenArts Sapphire plug-in is causing the crash. (See Thread 28 in the log.) Have you contacted BorisFX/GenArts regarding this problem?

    Also, have you tested this comp in the current release of After Effects CC, version 16.0.1? You can install this version via the Creative Cloud desktop application.

    If you need further assistance with this issue, this could be addressed more easily by our support team. You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html

  4. Bug - I cannot open JSON data project in CC2018 update 15.1.1, created in 15.1.0

    Cannot open a previously created data driven project, it says: Problem encountered with file. Conversion to MGJSON using converter JSON with id com.adobe.sensor.jsonConverter failed

    ?????????????????

    6 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. Moving the mouse while collecting files causes AE to skip files/freeze

    This is such a weird bug and has existed for a few years, it doesn't affect me much because I don't use "Collect Files" very often, but when I do need to use it I'm baffled at why this exists.

    Currently on macOS High Sierra 10.13.3, AE CC 2018 15.1.1, but this bug has existed in prior versions.

    When running through the "Collect Files" process, if you even accidentally nudge the mouse while files are copying, AE will either freeze until force-quit, or just skip the file it's currently copying. I've had to unplug the mouse before initiating Collect Files…

    1 vote

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    A fix for the problem you describe, that moving the mouse during Collect Files causes the process to fail, was applied in the April 2017 release of After Effect CC (version 14.2).
    https://helpx.adobe.com/after-effects/kb/bug-fixes-in-after-effects-april-2017.html

    Since that time, your report is the first incident we’ve heard of this problem resurfacing. We need additional information to diagnose the problem.

    Can you provide us a screen capture video of the problem in action? Please send a link (no attachments) to aebugs@adobe.com.

    A copy of the project file experiencing the problem would also be useful.

    Other helpful information:
    - How many files are being copied?
    - Are these movie files or still image sequences, or both?
    - What are the sizes of the files?
    - Are the files being copied to or from a network location?
    - If a network location is involved, does the problem change…

  6. Detect incompatible plug-ins that hang loading After Effects and offer to disable them

    Since wasting my time with After Effects 2019 hanging at start-up and recently figuring out that one of the plug-ins must be incompatible, as per the following issue, I wish that After Effects would be smarter and run a watchdog when it enumerates plug-in and offer to disable the loading of plug-ins that appear to have hung.

    https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/35855626-critical-cannot-launch-after-effects-since-update

    2 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Can you give us more detail on specifically which plug-ins were causing After Effects to hang during launch?

    After Effects already does this when it can, but detecting the cause of crashes is not as simple as it seems as first. The cause of the crash may not always be clear, and may not necessarily be the plug-in itself but After Effects crashing due to a bad (or valid) request.

    For example (theoretically; this is a simplified example, not a real-world case), using the After Effects API, a plug-in may request After Effects to allocate some memory that is more than is available on the system. The bug is clearly the bad request from the plug-in, but if After Effects doesn’t trap that request and reject it, After Effects could end up in a bad state and crashing.

    That’s why we need to know what specific plug-in is causing…

  7. pre compose

    When pre-composing by going right click > pre-compose, AE crashes.

    AE 16.0.0
    macOS High Sierra 10.13.6

    2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for filing this bug report.

    We need information about this problem:
    - Does the problem only happen in a specific project, or does it happen in all projects? Does it happen in a new project with a simple comp that only contains a solid or shape layer?
    - If the problem doesn’t happen in a new project, or happens in a specific project, what is in the comp that you are pre-composing? What types of layers or footage are being used? Effects? Expressions? Does the composition have properties in the Essential Graphics panel?
    - Do you choose to Leave All Attributes or Move All Attributes? Does that affect the problem?
    - Is the problem persistent after resetting the preferences for After Effects? Hold Command + Option + Shift while starting After Effects.

  8. AECC2018 on Mac has a problem about mp4& MOV

    AECC2018 on Mac has a problem about the 60fps mp4 & MOV.
    When I imported the 4 60fps mp4 files to new 30fps composition, AE preview screen caused the missing frame (or replace different frame) and insert the green or red screen that I don't add.

    2 votes

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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Can you please post a sample MP4 or MOV that causes this problem? We will need a sample in order to investigate.

    What camera shot this footage? Does this footage use variable frame rate (VFR)?

    You can determine if an MP4 file uses VFR by doing the following:
    1. Select the footage in the Project panel.
    2. In the File menu, choose Interpret Footage > Main.
    3. Click the More Options button at the bottom of the Interpret Footage dialog.

    In this dialog, if the Variable Frame Rate Mode can be changed, then your footage uses VFR. Try changing the VFR mode to Smooth Video Motion, which will preserve the frame rate of the video, but potentially lose audio sync.

    Either way, please let us know if your footage uses VFR.

  9. If I am ram previewing in "4 View" and a switch to active "camera" AE crashes everytime.

    If I am ram previewing in "4 View" and a switch to active "camera" AE crashes everytime.

    2 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. 15.1 (Windows) is unable to properly import Quicktime MOVs

    AE is unable to import Quicktimes Properly on version 15.1 for Windows.

    Upon importing the asset, sometimes the error "Source file has no importable streams" appear. Sometimes the MOV does import, but only has the audio stream available.

    Downgrading to 15.0 fixes this issue.

    8 votes

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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    Are you still experiencing this problem in After Effects 15.1.2 (July 2018 release) or After Effects 16.0 (October 2018 release)?

    Many issues with importing QuickTime .mov files were fixed in these releases.

    If you continue to experience problems, please post or link to a sample file that is not working as you expect.

    Note that After Effects 15.1 was the removed support for legacy QuickTime formats and codecs. After Effects 15.1 and later remain capable of importing and exporting QuickTime .mov files with common codecs, like Apple ProRes, Avid DNxHD/HR, and others. The main difference now is that After Effects supports these codecs natively instead of relying on external QuickTime components.

    More detail and a list of supported codecs is here:
    https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html

    If a codec you want to use is not on that list, please post a new request here with the specific…

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