After Effects

Welcome to the Adobe After Effects feedback page. Submit feature requests and bug reports to the After Effects team via this UserVoice site and see what ideas or issues other users have shared.

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  1. Roto brush is causing a 33:4 data not found error.

    I have discovered that in the latest version of After Effects 2020, I get a "data not found error (33:4)" message when trying to open a file where the roto brush was used. I've tested this extensively, and it's definitely the roto brush that is causing the issue. Any file which uses the roto brush effect will not open after being saved. I suspect AE is having trouble finding the roto brush data, but there is no way to fix the problem as the files won't open at all. This has caused a fair amount of lost work.

    13 votes
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    13 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mercury Transmit issue in 16.1

    Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.

    53 votes
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    50 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  3. [BUG] on 17.0.1 rotobrush breaks the project after reloading

    If Rotobrush is applied in anyway, after saving, closing and restarting the project won't start.
    Returns an error: missing data in file

    3 votes
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    3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  4. RAM Preview Broken

    In the latest update, RAM preview is broken. It will cache frames but never finish or get stuck locking existing frame. even when cached, playback is not working. I have to scrub everything right now. I've reset the RAM preview pane state but same results.

    8 votes
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix Adobe AE 2020 export in AME 2020

    When exporting from After Effects 2020 or a Premiere Pro sequence that has a AE sequence inside, AME 2020 crashes when trying to export.

    See https://adobeproblems.wordpress.com/2019/09/16/daily-adobe-quirks-media-encoder-failed/ . Having the same problem on macOS Majove on an iMac Retina 5K, 27-inch, 2017.

    5 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  6. CC20 complaining on "missing data" 33 § 4, CC19 does not.

    Two project files I created on CC19 this week and continued to work on in CC20 are unreadable after saving and re-opening. On CC20 the error is 33 § 4 (Missing Data). This also applies to the render process in AME which can't start.

    The same file opens correctly on CC20 in OSX and CC19 on Windows as well.

    Other files created in CC20 are opened without any issues.

    2 votes
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bug report

    Bug report. When opening projects created in previous versions and the re-saved in 17.0.1, receive error message "After Effects Error: missing data in file. (33::4)". Only solution is to revert to 17.0.0.

    3 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  8. after effect 2020 not working at all

    I have been working on After Effect for many years since variation 3.1. I've never come across such a thing. Projects that open without problems in version 2019 cannot open at all in version 2020. When I open a project - The process then begins and then the program collapses. I've done tests and prepared only one-layer projects in version 19 - and those didn't open in version 2020 either

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  9. AE crash when copying a null with a lot of markers

    using a null to mark MPB of a song.
    When I copy it from one compo to other... AE crash...

    1 vote
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Guide layers appear in render

    2020 Bug. Please fix.

    1 vote
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    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  11. Error 33 :: 4

    Error 33 :: 4

    Corrupt file and also saves are lost.
    Two days struggling to do a job, sleepless nights and I checked my limit.
    Adobe Help.
    I need a solution

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  12. After Effects error: Can’t find requested element “string”. ( 33 :: 0 )

    For a couple of days I've been trying to figure out why every time I was saving my project and then trying to open it again I was getting this error.

    "After Effects error: Can’t find requested element “string”. ( 33 :: 0 )"

    I thought I might have a bug in some of the video clips I was using, because when I deleted the clips I could open the file.

    After installing and reinstalling After Effects again this had no effect.

    Getting stressed with an important upcoming deadline I decided to reformat my whole system and began rebuilding my…

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix the "repeated JPEGs when importing a bunch of them" bug

    Since the 2020 update, when you try to import several JPEG images into the project, some of them are the same image, even if they keep their correct names.
    For example I export images called "01", "02", "03" and "04". When I check them in the timeline, "02", "03" are the same images (they have the same visual content) but with different names. The problem doesn't happen when you export the same images but in PNG instead of JPEG.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  15. [BUG] PSD import and opening footage

    Crashing after importing PSD one frame layered footage about 4000x4000 px and trying to open the footage... Boom, crashed!

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  16. Crashing when saving

    Every time I try and save a certain project, no matter the amount of progress since the last save it will get stuck on 0%, and then eventually crash, making it impossible to use and preventing me from finishing client projects for work. Not all that impressed.

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  17. All projects with Key Cleaner crash upon opening

    The latest 17.0.2 did NOT correct this. 17.0.0 thru 17.0.2 does this on all my AE projects with Key Cleaner (it might be when it is used in conjunction with Advanced Spill Suppressor, but I'm not sure). I had to downsave all my AE projects to the latest ver. 16 in order to continue working. Am I the only user this is happening to?

    1 vote
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  18. "matchName: ADBE Text Expressible Amount " in the expression of this property the name of the effects is not updated

    Unlike all other properties, in this property "matchName: ADBE Text Expressible Amount" the expression does not update itself if you change the name of the effects it uses.

    2 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  19. AE2020 older project with Warp Stabilizer

    AE2020 appears to have a bug when opening project with footage that has Warp Stabilizer applied. Windows 10, Nvidia RTX2060.

    Steps to reproduce: In AE2019 create comp, import *.mov ProRes422, apply Warp Stablizer, save project. Close 2019, open project in 2020, RAM preview is broken.

    1 vote
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    1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
  20. CRASH: Changing font (Version 16.1.3)

    After Effect v. 16.1.3

    When I double click the text that I want to edit and go to the fonts dropdown to change the font. It opens normally, like it should.However, as soon as I press an arrow key on my keyboard to navigate through the list.. it immediately crashes.

    This is very annoying as it happend a few times now which results in losing some progress over and over again.

    I'll stay away from the arrow keys until its fixed ;)

    3 votes
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    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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