After Effects

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  1. AE keeps crashing since update

    I did the update yesterday, everything worked fine, untill suddenly AE crashed. Since then it keeps crashing the moment I click on anything, no matter which project I open. I then get the following report:

    <140735969784704> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0.

    Any ideas how I can fix this?

    22 votes
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      15 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
    • Dividing by zero in Expressions.

      Have anything divided by zero, default to zero value instead of undefined.

      In expressions when you divide by zero, it causes the expression to break. it would be cool if AE was smart enough to ignore this and just pretend that anything divided by zero had the value of zero. so we don't have to put if/then statements into our code to avoid this.

      an example is if you are using expressions to keep the stroke of a shape layer constant as it scales. the expression looks somewhat like this.

      stroke/scale/100

      if scale is zero, it breaks, but if the…

      9 votes
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        3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
      • BUG: Install Script... causes endless window popups, cancel button doesn't work

        BUG - After selecting Install Script.. from the menu, an endless amount of popup windows occured. Pressing cancel does nothing. I had to End Process via task manager to stop it and relaunch. Please fix.

        AE CC 2019, Win10

        8 votes
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          11 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

          Thank you for filing this bug report.

          We need more information about what you are experiencing. The problem you describe doesn’t reproduce a problem for us when we choose the File > Scripts > Install Script File or Install ScriptUI Panel commands.

          Please post a screenshot of what the pop-ups look like.

          Does this problem occur before or after you select a script file?

          If the problem occurs after you select a script file, is the file a .jsx file or a .jsxbin file? Can you share the file with us?

          Is this on Windows or Mac? What OS version?

          Edit 31 October 2018: Sean, thanks for the screen recording. Please see my comments in the thread with further questions.

        • Extractor BUG, 2019

          with the new update of AE 2019, whenever we are using extractor on exr passes, extractor is not going away, so at the end of the project we end up having like 55 extractor menus open on the second monitor, which is a bit funny. please fix, thanks.

          4 votes
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            2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
          • CRITICAL: Cannot launch After Effects since update to 2019

            Cannot launch After Effects since update to 2019! After Effects crashes the second I launch After Effects. I log the crash report through the Adobe dialog that appears then After Effects displays the splash screen saying it is initialising MediaCore but never gets past this. Premiere Pro and Media Encoder work fine.

            5 votes
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              7 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
            • Crash When Editing Text CC2019

              I had written too much text and it went outside of the bounding box, so to fix it I was going to change the font size. So I hit Shift + Up and I got an immediate crash.

              3 votes
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                7 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for filing this bug report, and for providing logs and a test project.

                We have investigated the problem and have been able to reproduce the crashing condition. Specifically, when using the arrow keys to position the cursor or select text in a paragraph text box that overflows text, and the text cursor is within the overflow text, After Effects will crash.

                Our apologies about the disruption. We will evaluate this bug for a future update to After Effects.

              • Some conflict between cuda and AE 2018/2019 and transform effect

                Error GPU out of memory appears when I use "transform" effect on a solid layer, if I disable GPU acceleration or work in AE CC 2017 all is fine.

                3 votes
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                  5 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

                  Thank you for filing this bug report.

                  We need more information about the conditions you experience the problem.

                  • What OS and version are you using? i.e., Windows 10 or macOS 10.14
                  • What graphics card is installed? What driver version?
                  • Does the this problem only happen in your existing projects, or does it occur if you create a new comp and a new solid, and apply only the Transform effect?

                  Update 26 Nov 2018:
                  Could you share a project with us that exhibits the problem? I think we need to inspect the specific conditions of the comp that you’re using. We’re not able to reproduce the problem with a simple comp + solid.

                  Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked;…

                • AE 16.0.1 (Build 48) crashes if you close the Frame.io panel

                  AE 16.0.1 (Build 48) crashes if you close the Frame.io panel

                  2 votes
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                    2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                  • BUG: Essential Graphics Stalls Timeline Scrubbing

                    I have a fairly large project that uses the Essential Graphics panel to control about 20 properties across 10-12 comps. When the EG panel is closed, everything works perfectly. But as soon as I open the EG panel and attempt to scrub in the Timeline AE freezes for about 25-30 seconds.

                    One workaround I've discovered is that if I group the properties into folders, as long as the folder is collapsed I can scrub freely. But as soon as I expand the group of properties the problem returns.

                    Coworkers with smaller projects and fewer EG properties are experiencing the same…

                    5 votes
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                      1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for filing this bug.

                      We will ask the developers to investigate, however it would be helpful if you could provide us a project that causes this problem. This may be related to the specific contents of the Essential Graphics panel or your project’s workspace.

                      Please post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

                    • Exported mogrt causes crash in Premiere Pro CC2019

                      I've created a lower third mogrt which has no errors in After Effects. Once I try to place it on my timeline in Premiere Pro, it crashes with no error message.
                      The lower third consists of three nested comps, a variable slider that enables the user to choose which comps should be visible. And Variables that links to master proprties of the three comps respectively.

                      1 vote
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                        3 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                      • Windows' beta Unicode UTF-8 setting breaks After Effects

                        When enabling the administrative region setting "Beta: Use Unicode UTF-8 for worldwide language support" under Windows, After Effects fails to start up displaying an error over the splash screen. (See screenshots.)

                        Note: The setting in question is available under the release version of Windows; however, I am running the Insider edition of Windows, and, as such, can't say if this affects only Insider or the released version as I have not tested that case. It would be nice if someone could test this to confirm. Please note that toggling the setting requires a reboot.

                        3 votes
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                          2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                        • Fix the string memory leak

                          I'd like it if Ae didn't give me a "bad layer check out" and string memory leak warning literally every time I quit.

                          9 votes
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                            0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                          • Bug report: AE crashes when quitting/opening a new project.

                            Updated to 2019 a few days ago and every since AE crashes every time I quit the program or try to open a new or different project from within the program. I've also noticed some general bugginess with masks/blending modes and time-remapped footage, but the most consistent bug is the crash on quit. I sometimes get the following error messages (also attached with crash report): "Unable to allocate 0.001 MB of memory" and "After Effects error: strange situation [0/2]. ( 26 ;; 84)"

                            I've tried removing all of my scripts and uninstalling then reinstalling AE but nothing has worked. Old…

                            4 votes
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                              2 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                            • Bug report: no audio during Puppet tool animation

                              Just tried to animate a puppet pin on a layer using the animation/sketch function. I have a video track with audio that I wanted to animate the pin to (a moving mouth) but when I start the recording (holding down the command key) there's no audio playback. Apparently this has been a bug since CC2015?

                              FYI I followed the direction on this page, which indicates that I should be able to animate to audio. Animating the pin worked as expected, just no sound from the audio track in the comp.

                              5 votes
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                                4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                              • BUG: JSON footage files do not auto reload when written by ExtendScript

                                If a valid json footage asset is imported into a project and used for Expression data in a layer, and it is subsequently overwritten by an ExtendScript process, After Effects CC 2019 will not auto-refresh the JSON footage item in the project nor in any layer referencing the JSON footage layer. Choosing "Reload Footage" on the json footage item does not seem to do work either — this this did work in CC 2018. However, if focus is removed from AE, and a different process opens and overwrites the source of a JSON footage item, then focus is returned to AE,…

                                3 votes
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                                  1 comment  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks for posting this bug, Arie.

                                  After an extensive back and forth with our developers, we’ve concluded that yes, there’s a bug here. We’ll need to investigate further what’s going on, but the problem appears to connected to the fact that it’s a script, being run by After Effects, that is updating the JSON file.

                                  There was some confusion as to whether we’d expect this to work automatically, without manually calling the Reload Footage command (either in the script or via UI), but that the behavior changed between releases of After Effects tells us that something in the code changed and we should understand why.

                                • String memory leak

                                  Error 83::2 - String Memory Leak
                                  I get this error message every time I log out of AE 2019 whilst using one particular project that involves a lot of imports. Will not open the files again later. I can work around it by importing the file into a new project, but once I save the NEW project, under a different name and go to quit the program, I get the same error message and rinse and repeat. I don't know which, if any, files are corrupt and the program otherwise acts normally until I try and close out the program.It…

                                  2 votes
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                                    0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                                  • String memory leak

                                    Hello,

                                    On my mac when im closing after effect i get massage
                                    String memory leak.
                                    Someone know what is mean?

                                    Thanks

                                    18 votes
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                                      4 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Blank window, UI not showing up

                                      My entire after effects window is just completely blank. The welcome window appears normally but nothing else. I can see my cursor changing as I hover over parts of the window and can click hidden buttons if I click around enough. If I choose to pop out panels they render, but otherwise are invisible.

                                      I’ve reinstalled and cleaned my computer of all adobe files with adobe‘s cleaner app. All my other adobe programs work fine.

                                      This started happening after Cinema 4D lite crashed while asking for Mac accessibility permissions.

                                      3 votes
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                                        0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Curves effect bug

                                        There is a bug in the Curves color correction effect where the mouse changes to a pencil tool when trying to edit graph/curves and it cannot be changed back to a cross so an entire whole line can be moved.

                                        VERY FRUSTRATING.

                                        2 votes
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                                          0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Trapcode Particular "Effects Builder" in crashing Ae.

                                          After Effect 16.0.1 immediately crashes when attempting to open the "Effects Builder" window in Trapcode Particular v2.6.0.

                                          1 vote
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                                            0 comments  ·  Stability  ·  Flag idea as inappropriate…  ·  Admin →
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