The full error messages reads as follows -
"The Motion Graphics Template has corrupt metadata and cannot be installed".

Is it possible to refresh the metadata in AE?

I have about 200 props in the EGP and will rather not have to rebuild the entire EGP again; especially when there's possibility of another breakdown.

Restarting AE didn't help. Importing the AEP into a blank AEP didn't help. Renaming the Comp didn't help.

A very strong possibility of this metadata mess seems to manifests itself with props in the EGP disappearing. They're still there since trying to re-populate the EGP with the missing prop throws an error stating the prop is already in the EGP. With such issues, closing and re-opening the Comp or EGP helps. However, user should have the ability to refresh/clean the metadata or something that helps to clean up the mess that starts when props disappear from the EGP.

Any assistance will be greatly appreciated.

This is a repost. Last time I posted, I was told that the newest update (v18) would fix this problem. I've had multiple users confirm that updating did not fix it. I'm really hoping someone can help.

I'm pretty desperate for some insight on a problem that's been plaguing my tool FreqReact for a while now. For some users, After Effects fully crashes when they enter in to what I call the 'Spectrum View' (which is where they would select frequencies in the music that they want to react to.) It's been impossible to diagnose as it's a very difficult problem to reproduce (It never happens on my machines).

Some details:
- Some people only experience a crash on their first launch and never again after restarting AE
- For others, restarting AE wasn't enough, but restarting their computers would stop it from happening again.
- For others who crash every time and can't get rid of it, I figured out that I can send them an identical copy of the script with a different name which could end up working perfectly... very strange.
- The issue is present with Windows and Mac and AE version doesn't seem to matter.

I'm attaching a crash report from a mac user and will gladly send the script file to a team member privately upon request.

Thanks for any help!

Dear Adobe, with After Effects CC2020 17.6 we have been experiencing MAJOR crashes. During rendering and sometimes scrubbing, AE just closes and goes to the desktop. It is a crash and then I have to send a bug report. I am attaching the crash logs to help you determine the issue.

We are on a Mac Pro with Big Sur 11.2 and we even tried removing ALL plugins and reinstalling all adobe software including reinstalling Big Sur, this issue is still persistent.

In the mean time we are dual booting into Catalina 10.15.7 to continue working and this is unprecedented. Please please please fix this issue, we want to use the latest macOS with your software but it's not possible.

When attempting to add a sourceRectAtTime() expression to a Mask Path property that references a text layer, After Effects will immediately crash upon evaluation.

Reproduction steps:
1. Create a new project
2. Create a new composition (tested with HDTV 1080 29.97 preset for repro purposes)
3. Add a text layer
4. Create a comp-size solid
5. Add a comp-size mask to the solid by double clicking the mask button
6. On the "Mask Path" property of the mask created in step 5, add the expression: `thisComp.layer(<name_of_text_layer>).sourceRectAtTime()

After clicking out of the expression editor and allowing AE to evaluate, After Effects crashes.

OS: Windows 10 Pro
OS Build: 19041.572
AE Version: 18.0.1 (Build 1)

New bug on latest update.

I'll work in Draft 3D for ten minutes or so before suddenly my GPU goes from 0%-12% straight to 100% and locks there. After Effects suddenly throws some kind of task to my GPU that prevents anything else from happening. After this state becomes active, turning off Draft 3D/switching to adaptive res does nothing. No way to break whatever task AE has sent to my GPU without end task'ing AE. AE does not hang, but chuggs along as one would expect when the GPU is maxed out.

No clear activity causes this. It seems to reliably happen around 10 minutes into each work session.

Potentially relevant Info:
-Win64
-C4D Render Used
-2080ti with latest Nvidia Studio Drivers (462.59)
-Multiple Cameras used (not overlapping) parented to nulls with expressions

Using After Effects 18.2.1 (2021), when Mercury Transmit is active, switching to a Composition that has different settings than the current one will cause the program to freeze.

I've tested Comps with different resolutions and frame rates and both changes cause the program to freeze.

I will try to describe a couple example scenarios below:

1) With Mercury Transmit active, if I have a 1920x1080 comp and I switch to a comp that has a 4K resolution, I get a spinning wheel (the program freezes) and my only option is to force quit.
Here is a video of this specific scenario:
https://vimeo.com/567992281/66425523fe

2) In a blank project I create and open a 4K 24fps CompA, and then duplicate CompA to make CompB. I open CompB and while it's open, change the frame rate to 29.97. (This works - changing comp settings while that comp is open doesn't seem to trigger a freeze.) Then I duplicate CompB to make CompC, and double click CompC to open it. So far everything works, and I can switch between CompB and CompC. However, if I switch back to CompA, which has a different frame rate, the program freezes.
Here is a video of this specific scenario:
https://vimeo.com/568009711/aab68cd83a

3) Finally this is just a weird example that shows how confusing this behavior can be:
https://vimeo.com/568015180/555eb55279

The examples above are specific but I should emphasize that working with Comps that have different settings with Mercury Transmit active is impossible for me to do normally without encountering freezes.

A solution is to toggle transmit on & off when switching between comps of different settings. Ideally though this wouldn't be necessary.

It's quite possible this is a bug that's specific to me and my setup, but I thought I would report it here anyway.

Here are my computer specs:
MacOS Mojave 10.14.6 - MacPro (Mid2010)
2.2.66 GHz 6-Core Intel Xeon / 128GB RAM - 1333 MHz DDR3
Radeon RX 580 8 GB
I'm using a dual monitor setup with the Mercury Transmit going to the 2nd 1920x1080 monitor (DELL U2417H) which is connected via HDMI cable. More details are at the end of the linked videos.

EDIT: It looks like this is the same issue as this one; I just didn't find it when searching for Mercury related bugs. I suppose I'm glad I'm not the only one encountering this.

https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43035621-after-effects-2021-hangs-on-composition-opening

I've also attached a sample of the process while it was hanging.

I've been having these 3 issues with AE for literally years. I'm assuming that they are all related but I don't know. I've never found any kind of solution for any of them.

1. New projects work fine but a couple of days in, any use of any script plugin like Motion3 causes AE to drastically slow down and eventually crash. The project then becomes so unstable that I am forced to create multiple tiny projects and attempt to stitch them all together in the end.

2. On any of these slightly larger projects, it takes up to 5 minutes to save a project unless I click onto another window or program, and then it saves the project like normal. This is such a weird bug that I haven't seen posted about anywhere.

3. I'm constantly getting memory errors even after I've purged memory which I have to do frequently despite having a 200gb SSD dedicated to cache and 64gb ram. It takes almost nothing for Physical Memory to shoot up to 94%. Purging helps for a little while but I have to restart my computer every hour or so.

This is actually the 2nd computer I've had these issues on. This one, I've even wiped clean and started with a fresh Windows and Adobe install after these problems were keeping me from getting anything done. They all came back very quickly.

I don't know how to tell you to reproduce the error. It happens on every project as soon as I go above 30 or 40 comps.

Bug report. The 3d camera view popups don't seem to appear sometimes. While it's kind of nice that they're contextual and only appear "when needed", they seem buggy.

I started a new project and was in 4 camera views in my last project, so it appeared in 4 views. Unfortunately, since there were no 3D layers, I couldn't go back to 1 view without first creating layers and making them 3D.

Also, when changing the view of my Comp in and out of fullscreen using the Tilde key, the 3D camera controls disappear entirely until I click in certain areas of the interface.