After Effects

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  1. After Effects v18.0 won't start

    After I installed v18.0 of After Effects, AE will not start. The launch screen gets stuck at "Initializing Required Components"

    I've tried renaming Rename 18.0 as 18.0old in C:\Users<user>\AppData\Roaming\Adobe\After Effects

    I've tried clearing the Media Cache stored at: C:\Users<User>\AppData\Roaming\Adobe\Common

    All with no luck. Crash file attached.

    1 vote

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    Needs More Info  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Import multiple image sequence in one go

    When importing multiple image sequences (by pointing to one frame, just like when importing only one sequence), Ae imports only the single frames, not the sequences.

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. [BUG] Draft 3D not working

    Updated to 18.0.1 today. New Project. Draft 3D button is clickable, but nothing ever happens. If hovering the button, it says 'enable hardware accelerated panels in prefs/display', yet I got that already on. Could anybody help? What did I miss? Does the GPU or driver version matter?

    2 votes

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    Needs More Info  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. BUG: After Effects 2020 and 2021 cannot open seq files from server

    AE 2020 and 2021 can't open any sequences what include image files that show file size on disk: 0 bytes.
    On server Data Deduplication changes that size on disk to 0.

    it wasn't problem with AE2019
    Please fix that

    1 vote

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    Needs More Info  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. BUG: White dot/blob appears in 8bpc project

    I have encountered a weird bug. First, I thought it was a fault in the project, but today I created a new, blank one, added an empty comp and the white blob is back. It looks the same and its on the same position.
    Since its repeating in a brandnew project, this is likely a bug.

    Its only visible in 8bpc projects, all higher bpc, this blob is gone.
    I haven't re-installed AE yet, since its a workplace station and the IT has to do this and also reinstall all plugins. During a working day, thats almost impossible.

    Do you…

    2 votes

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    Needs More Info  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Multi sequence import it broken.

    When I try to import multiple sequences, they will all import however only the last one will have all its frames eg 0-249 the rest will have the frame I selected and say 0-0 or 180-180.

    It would be much more user friendly (and honestly save me a lot of time) if I could just import the folder and it would import the images as a sequence, or in this case multiple sequences

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. TEXT cursor BUG / ERROR

    When using the "all caps" feature in the character panel, the cursor in the composition window inserts a double space after the last character.

    The other very annoying bug is when I have the text cursor selector hovering over 3 text layers in a composition (two or more text layers are HIDDEN, only the TOP one remains visible) the text selector ALWAYS selects the HIDDEN text layer, even though a) they are BEHIND, AND b) HIDDEN.

    I'm so done with Adobe's monoply honestly.

    1 vote

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Expression replaces special characters with basic alphabet for layer.source.name

    Hi, I have a bug to report.

    If I import a file with special characters the expression engine interprets the basic characters when using layer.source.name (eg. ö and ç become o and c).

    Similarly, if the layer name is edited (eg. to remove the file extension) the string is still sanitised in this way when using layer.name.

    My workaround is to copy the layer name to a text editor and paste it back. It appears the same in the UI, with the special characters, but now the expression engine reads it correctly too.

    Thanks,
    LY

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. CTRL+ALT+A no longer selects all visible properties

    Pressing this combination used to select all visible properties. now it just causes random windows to open and close. Appears to be a bug.

    1 vote

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. [BUG] Auto-Save stops working if AE fails to delete the previous auto-save

    There's a bug with After Effects where, if for any reason, After Effects fails to delete an older auto-saved file, the auto-save feature just stops working, and no new auto-saves are created.

    In my case, AE failed to delete the older auto-save cause it was locked by Perforce.

    This should NEVER be the case. After Effects should warn the user it could not delete the auto-save (which it already does. That's good), but it should never stop doing further auto-saves after that.

    Auto-save should always work, regardless of what's going on.

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug Report - Layer/Camera/Link Focus Distance To Layer does not work!

    3D Camera 'Link Focus Distance to Layer' does not work. When initially linking the focus distance, it is set correctly. But as soon as you orbit the camera around an orbit null, the focus distance no longer stays locked to the focus layer. Also, and bizarrely, if the orbit null is deleted the focus distance resumes the correct lock. After a lot of experimenting and 2 completely useless and infuriating sessions with Adobe support (Adobe - your tech support sucks - I have NEVER had a satisfactory experience with your tech support), I discovered that the problem appears to be…

    2 votes

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    Needs More Info  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. AE CC 2019 keeps crashing

    I didn't experience any immediate problems after updating to the new version, and I was actually excited about it. However, today the problems started. I was masking a layer, when all of a sudden AE crashed and I got this error on my screen "<140735526355840> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D". Tried googling but couldn't really find a solution for this specific problem. Running AE on a MacBook Pro (Retina, 15 inch, Mid-2015) with OS High Sierra 10.13.6. Now, when I try to open the project the app keeps freezing.

    32 votes

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    34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remember output folder for every project

    My life would be days longer if After effects was able to render to the same folder the project rendered to last time instead of switching to the last place chosen regardless of wether it was a different project file (which makes no sense to me)

    Having to work quickly on multiple projects in the same timeframe leaves me with scatterer render files that swell the hard drive and take an age to sort through down the line.

    44 votes

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix timeline issue in the latest update

    On a macbook air 2017 running mojave 10.14.3, left clicking in the timeline DOES NOT work at all, only option is to right click which somehow registers, the recent update broke left clicking on the timeline and no layers can be clicked, this is a major bug and paralyzes my work. Please get it fixed ASAP

    5 votes

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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting this bug.

    We are currently investigating this problem but are having difficulty reproducing the issue. To isolate and fix the problem, if you are experiencing this we would like to know:

    - What OS and version are you using? (ex., Windows 10 or macOS 10.14.3)
    - What hardware are you using? (ex., 2018 MacBook Pro or MacBookPro15,2 (A1989)
    - Did the problem always occur since you first installed After Effects 16.1 or did something trigger it?
    - If something triggered it, does restarting After Effects clear the problem? Restarting the computer? Clearing the After Effects preferences?
    - If something triggered it, what is the trigger?

  15. Audio and video playback bugs

    I'm Japanese. I use Google Translate.

    When playing back only the audio on the After Effects timeline, the beginning of the audio is cut off and it can not be played back properly.
    How, if you play video and audio simultaneously, you can play audio normally.

    This happens even if the composition has only an audio layer.

    You can confirm that After effects are playing in real time from the information panel.

    The environment of PC is as follows.

    Windows Main PC
    CPU: Core i7-8700K
    Memory: 32GB
    GPU: RTX 2080
    After Effects: CC2019

    Windows Sub PC
    CPU: Core i7-7700K
    Memory:…

    7 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Audio playback is choppy - Bug

    Audio playback is choppy and sometimes slows to a crawl in After effects. This happens even without any video in the comp on my win7 PC.
    My configuration is 2x8 core Xeon E5-2630
    32GB RAM
    SSD cache disc
    Audio works fine in all other applications so I assume this is an AE bug.

    8 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this report.

    We need more information before we can investigate this problem.

    Is the audio choppy only while After Effects is rendering previews, or after the composition is cached in RAM and playing back?

    While After Effects is rendering a preview, audio playback may be choppy or slowed down, as playback at this point may not be real-time.

    Once the preview is rendered and cached (the rendered frames are represented by green marks in the Timeline panel), playback should be real-time and audio playback should be smooth.

    You can determine whether or not playback is real-time in the Info panel.

    If the problem is only that audio is not smooth while previews are being rendered, you can disable audio during rendering in a couple of different ways:
    - In the Preview panel, enable the Cache Before Playback option. This causes After Effects to not attempt playback…

  17. Preview Does Not Work

    I'm having an issue where previewing simply does not work. Sometimes frames will turn green as it plays though, sometimes only one frame will show green at at time. Even if it appears that it's rendering and all keyframes turn green, once it gets to the end of the work area, the green bar disappears completely and it does not play back. I've tried restarting my computer, importing my project into a new file, purging the caches, etc.

    2 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adob CC After effects 2019 keeps crashing

    So since last week im not sure if this is due to a windows update or something else. But i have been having glitches and crashes in after effects 2019.
    The frist thing is, an imported video turns purple and green, i have tried purging cache, cleaning up the pc, reinstalling after effects, this did not help with it, i have tried changing the renderers. Nothing helps.
    The second thing is, moving a frame or previewing it, leads to crashing after effects. Even making a new composition has the same effect.
    I have no idea what to do, and no…

    2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Fix audio playback using period (.) key

    When using the period (.) key on the numpad to play audio only, it doesn't play the audio from the start but cuts off the first second or so. This has been a bug for a while now and I'm surprised it's still in there and noone reported it before.

    7 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    We need more information in order to investigate this problem.

    - What version of After Effects are you using? From the About After Effects screen, ex. After Effects 16.0
    - What OS and version are you using? ex., Windows 10 or macOS 10.14
    - What type of audio files are you using in your composition?

  20. motion blur and continuously rasterize - Bug

    On After Effects CC 2019: When I hit the motion blur button and the continuously rasterize button on a composition, After Effects crashes down or the composition get double and changes its place.

    4 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for filing this bug report.

    We need more information to be able to investigate this problem.

    Can you post a project that experiences this problem? And/or a screen recording of the problem in action.

    Post a link to your files here, or if you prefer not to post publicly you can send it to aebugs@adobe.com. (If you send to that address: A) Do not send .zip files, they will be blocked; renaming to .thisisazipfile is OK. B) Post a comment here when you have sent the email. I need to manually check that inbox.)

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