Zero denominator converting ratio denominators 17 : : 18
For After Effects and Premiere Pro users, we provide a graphic and animation pack, which is used by more than 3000 customers.
After your last updates, our customers began reporting that they were receiving the unstoppable zero denominator error message when trying to use our library. We have tried to find the source of the problem, but it continues to appear randomly with no logical explanation. As I can see some other users have reported this bug related to Time Remap.
Here is a sample project file that gives the error.
This bug makes our product unusable to users and as a consequence will make our company suffer a substantial financial loss. There is nothing we can do on our side in order to fix the bug. So we request that the bug be fixed as soon as possible.
Thank you all for the details and sample files you've provided. We are able to reproduce the error and are investigating a fix for a future version of After Effects.
- John, After Effects Engineering Team
Ben Martin commented
Yep this is happening all the time.
Christian ODZ commented
Has this been fixed my project is unusable thanks to the constant error message, popping up every ten minutes, and I have to click the close button over 30 times, really.
Victoria Sharp commented
Please fix this!! This is happening repeatedly. Everytime it happens we have to force quit AfterEffects as the dialogue box will not go away no matter how many times you click it.
Anthony Esquivel commented
Someone previously suggested turning off the "Transform" effect. I was using it to flop images horizontally. Also, someone else suggested turning off Color Management under "Interpret Footage" for video and image sequences. But that may be crucial for color depending on the project's needs.
mike yoder commented
having this issue too and a time critical project is getting killed because of it... please help!
Trevor Wood commented
This is a huge problem for me. Some of the fixes I’ve seen online say it could be a problem with a linked file but I just had it happen with a project made only with shape layers. It’s extremely frustrating to have to pause what I’m doing to click “Okay” hundreds of times just to dismiss this message. I would love to be able to address whatever is causing the error but the error itself offers no solution.
2017 MacBook Pro, macOS Monterey, running latest version of After Effects.
This problem also happen to me on a mac pro 7,1 running the latest macOS Monterey. When I open the same project on my macbook pro m1 max, I also get the error but I am somehow able to click it away which is not the case on the Mac pro.
Good thing I have 2 different computers cause otherwise I wouldn't be able to complete my project and I would loose time and money trying to fix that.
please adobe get it together. You are not making a buggy video game. You make tools that we need for our work and we pay you lots of money for it!
micah haun commented
I get this for expression linking "time remap" to other layers. I had to force quit. Then my project was ruined because it opens in that state. Hopefully I have an autosave without this that is also not hours old.
Tansel Sağlambilen commented
Kilian Hartinger, yes, the issue seems to be fixed in the latest beta. I hope the update will come soon.
Alexander Toth, thanks a lot, I will try this.
Alexander Toth commented
We've encountered this bug a lot too. In our projects it boiled down to "Transform" effect being the root cause. Once we disabled the Transform effects the issue resolved itself.
I hope this helps somebody.
~ Alexander from MisterHorse.com
Ben Rollason commented
Since AE v.22 I have had this problem very frequently as well. I'm trying to get to the bottom of it, but am a bit lacking in time. It could be something to do with the CC Force Motion Blur effect, it might also to be to do with multi-frame rendering.
Kilian Hartinger commented
This bug seems to be fixed in the latest After Effects Beta (after 18.104.22.168).
I can reproduce the bug with the production version of AE but not in the latest Beta.
Can anybody confirm this?
Tansel Sağlambilen commented
Hello, I get "Zero denominator converting ratio denominators 17 : : 18" working with time-remap on my project. This post seems to be having a similar issue to mine.
This error happens so frequently AE is practically impossible to use.
Elizabeth Parra commented
oh my gosh I need this fixed.
Tutku Tetik commented
Do you have any updates on the status of this bug? It doesn't seem to have been fixed by the latest update. There have been a lot of complaints about the issue and we have had to make lots of refunds. There is a risk to the reputation of the company because of this bug. Who is responsible for this loss?
Paul Uusitalo (AE Quality Engineering) commented
Thank you for the helpful report. I can reproduce the issue and we will be working to resolve this ASAP.
Mitch Wood commented
Please provide specific details and steps to reproduce, including application version number effected (as shown in the about screen), operating system (Mac, Win, both) and numerically listed steps to repro (Step 1 open new comp. Step 2 open sample .aep. Step3.....)
Tutku Tetik commented
After updating the last version, I started getting the same error. It makes AE unusable.
Bobby Donald commented
- A screenshot of the error message
My computer specs:
Device name WINDOWS-9UICK9D
Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
Installed RAM 64.0 GB
Device ID 65EB3425-780A-4B6E-B752-2D8972B77933
Product ID 00325-82209-43895-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Windows OS specs:
Edition Windows 11 Home
Installed on 23/12/2021
OS build 22000.675
Experience Windows Feature Experience Pack 1000.22000.675.0
I'm using Ae 22.4 which is the latest version as of the time of this post.
Every time this appears I have to force restart after effects (windows task manager) because the dialogue box instantly reappears the moment I hit ok.
Things that trigger it for me:
1. Altering Time remap keyframes on a pre-composition (happened about 40 times in the course of working on one project)
2. Hitting play shortly after making some edits to the time remap keyframes (happened about 5 times)
2. Hitting play without any recent edits to time remap keyframes - so as far as I can tell it occasionally happens at random times (happened 3 times)
3. Opening an after effects project without even doing anything (happened once)
More details on the exact alterations to time remap keyframe that seem to cause the error:
Changing a keyframe to a hold keyframe
Changing a Bezier handle on a keyframe
Any change to the speed - moving all keyframes back/forwards in time usually doesn't trigger the error but I most commonly found this issue when I've been trying to slow down a pre-comp.
This was happening inconsistently - Sometimes it lets me time remap a composition as much as I want but other times it triggers the error message. This is why I haven't been able to pinpoint the exact cause via trial and error.
Here is a full list of all the effects that I'm using inside the pre-comps that trigger the error when time remapped:
CC power pin
If it will help I'm happy to pass on my working file to an Adobe staff member.