v 22.2 update cleared shortcut keys and workspaces
The v22.2 update cleared all my shortcut keys and workspace layouts! It’s 2022 - user prefs should not be overwritten by a point update!!! (Or really any update.)
Jesse Kiewiet
shared this idea
In an effort to improve communications between you and the After Effects team, we are moving this feedback forum to the After Effects page on the Adobe Support Community. As requested, bugs and feature requests will be able to live separately in that forum. If you have an item here that did not make the migration, please bring it over to our new home.
See you soon on the Adobe Support Forum!
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Jonas Hoffmann
commented
I just updated to 22.3 and my workspace is reset too (custom shortcuts work though).
I clicked the button to migrate settings but my workspace got reset anyways. -
Gabriela Calix
commented
The new update won't open, I don't know what to do. Does it have something to do with migrating preferences?
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Moises Navarro MN VIDEOS
commented
@John thanks for that tips. I was doing it manually in every update
Since when there is the option of migrate previous preferences?
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Hi Jesse,
Thanks for reporting this issue. There are a few different ways that preferences can be migrated from version to version, including keyboard shortcuts and workspaces, so it would help if you could provide some additional info about what you're experiencing.
- The Creative Cloud app itself asks whether preferences should be migrated when updating AE. Do you remember if you enabled this option?
- When starting the new version of AE for the first time, it should prompt for preference migration if you did not choose to migrate preferences in the CC app. Did this occur?
- In the General section of the Preferences, there is a button to "Migrate Previous Version Settings...". Does this button work to pull your 22.1 preferences/shortcuts/workspaces into 22.2?There are ways to manually migrate workspaces and keyboard shortcuts by moving files on disk, but hopefully, the last option above will work. If not, please let us know and I can provide those details.
Thanks for any further information,
- John, After Effects Engineering Team
