How can we improve After Effects?

← After Effects

Thai characters rendering issues

Hi, I work in a big team, and several guys were having issues with the rendering of Thai characters in After Effects.

The main issue we encountered was some vowels not being rendered in the correct position or completely missing altogether.
We have been using the "south asian and middle eastern" text engine, but with different results. If we create the file from scratch using that engine, we barely encounter the issue, but usually we receive files created by our clients, so we find ourselves constantly trying to solve this, and having different results in various computers with the same AEP version.

We've tried resetting the paragraph settings or copying the text from a program that could fix the issue (like using Illustrator or Photoshop for the composer) and then pasting them into After effects, but the results were not consistent.

Is there something we might be missing?
Maybe a work around that we are not aware of.

We work with many different languages so we need to fix these kind of issues.

Thanks in advance

2 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Diego Vivas shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Diego Vivas commented  ·   ·  Flag as inappropriate

    Hi again, we have tested the latest version of AE (22.0.1) and it solves the Thai vowels missing issues, and tested as well the BETA version of AE with positives results for Thai as well. We will continue testing this for other languages like Hebrew and Arabic.

    But we run into another issue if update to the latest versions of AE and ME, as their dinamic link stops working (AE is not longer able to send videos/renders to ME). We tried different solutions and nothing seems to work, therefore we are reluctant about the whole team making the switch to the latest version as we wouldn't be able to work.

    We are all using Win10. Do you know when this issue might get a fix?
    Thanks!!!

  • Diego Vivas commented  ·   ·  Flag as inappropriate

    Hi Dacia, thanks for responding.

    We are currently checking/testing internally with my team whether the latest version of After Effects or the Beta version fix any of the issues we were having.

    Let me ask you as well, considering we mostly work on files created by our client (meaning we won’t have control over the version of After Effects used when creating these files), do you think opening the files on a newer version of the program will fix these kind of issues?
    If that’s the case it would be really really great to hear that. 😊

    Thanks!!

  • AdminDacia Saenz (Quality Engineer, Adobe DVA) commented  ·   ·  Flag as inappropriate

    Hi Diego,

    Sorry to hear you're seeing these inconsistencies. Would you mind sharing what version of AE you're using? We fixed a bunch of bugs related to Thai characters in the last few releases.

    If you wouldn't mind downloading the Beta version of AE from Creative Cloud Desktop app, I'd be super curious if you are still seeing these issues.

    We have created a new Unified Text Engine that is available in Beta which no longer requires users to have to change the Text Engine in the preferences ("south asian and middle eastern" text engine"). Now all layers support all scripts.

    Please let me know if your results improve.

    Thanks,
    Dacia

After Effects: General

Categories

Feedback and Knowledge Base

(thinking…)